D-Link DSL out of sync, Thomson xDSL linestate down

Forums › Spark New Zealand (including Skinny and BigPipe) › D-Link DSL out of sync, Thomson xDSL linestate down

Fangie

1 post

Wannabe Geek

#27528 29-Oct-2008 18:40

hey guys

ive been havin problem with my connection to Xtra broadband lately and couldnt figure out how to fix it

i used to use a D-link G604T modem for almost 2 years and recently its been continuously d/cin, when i read the log it says 'DSL out of sync', 'DSL in sync' and repeats constantly until its connected bak

first i thought its because the modem is not compatible with ADSL2+, therefore i went out and got the new Thomson Wireless modem from Telecom. however it is not much better as it still d/cin often jst like before and the log says 'xDSL linestate down' whenever it d/c.

i've tried many thing on my end to fix the fault like changin filters and changing the jackpot the modem is connected to but still same thing happens

is there any other things i can do to make sure that the fault is not on my end before i ring them up and tell them to check my line or even the exchange/roadside cabinet in my area? i live in the hillsborough area btw, just south of the motorway

thanks a lot guys, greatly appreciated

EMB

23 posts

Geek

Lifetime subscriber

#174725 30-Oct-2008 20:14

Fangie: hey guys

ive been havin problem with my connection to Xtra broadband lately and couldnt figure out how to fix it

i used to use a D-link G604T modem for almost 2 years and recently its been continuously d/cin, when i read the log it says 'DSL out of sync', 'DSL in sync' and repeats constantly until its connected bak

first i thought its because the modem is not compatible with ADSL2+, therefore i went out and got the new Thomson Wireless modem from Telecom. however it is not much better as it still d/cin often jst like before and the log says 'xDSL linestate down' whenever it d/c.

i've tried many thing on my end to fix the fault like changin filters and changing the jackpot the modem is connected to but still same thing happens

is there any other things i can do to make sure that the fault is not on my end before i ring them up and tell them to check my line or even the exchange/roadside cabinet in my area? i live in the hillsborough area btw, just south of the motorway

thanks a lot guys, greatly appreciated

Have you got a central splitter installed? I suffered issues like this when my central splitter developed a fault.

From your description of where you live I must be within 300 metres of your house and I've had a much more stable connection since the upgrade to ADSL2+, although given our distance from the exchange you may be better off locking your router down to ADSL1 protocols.

linw

2210 posts

Uber Geek

Subscriber

#175210 2-Nov-2008 10:18

I'd get onto Telecom straight away. A friend had similar problems with a 604T and she got tremendous service from Telecom, including getting the line's profile changed. Her line is not too hot but Telecom went the extra (no pun intended!) mile to help.

Nizan

6 posts

Wannabe Geek

#175353 2-Nov-2008 22:40

Things to look out for when you experience DSL disconnections:

1) Do you have filters on every single jackpoints you currently have in use? However this is only relative if you do not have a splitter installed. A splitter would usually say "Broadband" or "ADSL" labelled to the jackpoint. If you have a splitter installed, don't worry about having filters on all your jackpoints.
2) Are you running any particually long telephone extension leads from your router to the jackpoint?
3) Are you using any 'double adaptors' connecting from your jackpoint to the router?
4) If you don't have a splitter installed and just using a filter setup, are you using more then 5 jackpoints?

These are usually the things to look for, however as mentioned it could be distance to the exchange etc. Give the helpdesk a call, and I'm sure they will be able to assist you further with your issue.

richms

23457 posts

Uber Geek

Trusted

Subscriber

#175598 3-Nov-2008 22:48

IME the faultfinding can be reduced to

1. If you dont have a central splitter, get one
2. Call ISP and tell them its still not working.

Plug in filters are a bad joke and allowing them was the stupidist thing ever IMO.

Richard rich.ms