iOS 14 - Skinny Mobile and VoLTE?

Forums › Spark New Zealand (including Skinny and BigPipe) › iOS 14 - Skinny Mobile and VoLTE?

jat80

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#275959 18-Sep-2020 16:11

iPhone user with the updated ios14 on skinny mobile.

When updating to iOS 14 it forced a carrier setting update as well which is normal but what I’ve noticed is when making a normal voice call (not FaceTime audio) with full 4G reception it switches to 3G to make the call. As soon as the call is over, it switches back to 4G.

Now I’ve tried this in 3 separate locations in Auckland and every time it switched to 3G.

My iPhone mobile settings under mobile data for voice and date is 4G.

Has anyone else noticed this? Is there something i’m missing?

Wasn’t like this under iOS 13 and I just didn’t notice?

RunningMan

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#2567725 18-Sep-2020 16:17

It has nothing to do with iOS 14, it has always been that way. 4G networks do not support voice unless VoLTE is activated, so the phone drops back to 3G for the voice call.

jat80

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#2567729 18-Sep-2020 16:24

RunningMan:
It has nothing to do with iOS 14, it has always been that way. 4G networks do not support voice unless VoLTE is activated, so the phone drops back to 3G for the voice call.

I have VoLTE activated.

RunningMan

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#2567731 18-Sep-2020 16:26

But Skinny doesn't.

EDIT: Yet.

Linux

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#2567734 18-Sep-2020 16:28

As above you need to wait for VoLTE to be enabled for Skinny customers before you can use VoLTE

jat80

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#2567736 18-Sep-2020 16:31

Linux:
As above you need to wait for VoLTE to be enabled for Skinny customers before you can use VoLTE

Thanks. Is it something in the pipeline for them? Does spark have it enabled?

Linux

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#2567741 18-Sep-2020 16:40

jat80:
Linux:

As above you need to wait for VoLTE to be enabled for Skinny customers before you can use VoLTE

Thanks. Is it something in the pipeline for them? Does spark have it enabled?

Yes VoLTE is live for all SparkNZ customers

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RunningMan

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#2567742 18-Sep-2020 16:46

The thread two below this one is all about Skinny / VoLTE

jat80

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#2567743 18-Sep-2020 16:49

RunningMan:
The thread two below this one is all about Skinny / VoLTE

Hopefully not too far off for skinny then. Thanks again!

gajan

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#2571741 22-Sep-2020 08:46

if anyone is having trouble with Skinny / iOS14.0 and VoLTE not automatically enabling please DM me your numbers and I'll take a look.

thanks, Gajan

My comments and remarks are not necessarily of my employer.

Behodar

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#2571745 22-Sep-2020 08:56

Do you mean on the phone, or at the network end? I had to manually enable it on my phone but it continued to drop to 3G when making calls.

gajan

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#2571768 22-Sep-2020 09:09

Network end. It should not be falling back to 3G.

My comments and remarks are not necessarily of my employer.

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jnimmo

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#2571776 22-Sep-2020 09:20

gajan:

Network end. It should not be falling back to 3G.

Assume you mean only for rural customers, as it's not available for all Skinny customers yet

Behodar

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#2571783 22-Sep-2020 09:28

Ah. That'll be why! Naturally posted after I sent a message :)

gajan

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#2571809 22-Sep-2020 10:01

jnimmo:

gajan:

Network end. It should not be falling back to 3G.

Assume you mean only for rural customers, as it's not available for all Skinny customers yet

All Skinny customers , using iOS 14, everywhere (in NZ).

My comments and remarks are not necessarily of my employer.