Get bigpipe to delete account information

Forums › Spark New Zealand (including Skinny and BigPipe) › Get bigpipe to delete account information

Nate001

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#302644 8-Dec-2022 19:41

Was going through my password manager and saw I still had an entry for bigpipe. Left them over 5 years ago but am still able to log in. I saw they had my contact number name etc so asked them to please delete and purge my information.

However this seems to be an impossible task. I emailed support with my details and email used to log in asking them to delete my information, but they keep saying its not connected to an address or its not an active account etc etc, which is true. I just want my login etc deleted. Is it fair and possible to ask them to delete it completely?

Linux

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#3007464 8-Dec-2022 19:57

Not completely no as it will remain in the backups

Nate001

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#3007499 8-Dec-2022 21:06

I'm fine with that. Is it reasonable to ask them to delete my account so I can't log in etc?

fe31nz

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#3007526 9-Dec-2022 00:07

Nate001:

I'm fine with that. Is it reasonable to ask them to delete my account so I can't log in etc?

I would have thought that the Privacy Act would require them to delete old accounts when they no longer have any reason to have the data. So if they fail to delete it, complain to the Privacy Commissioner.

Aaroona

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#3007792 9-Dec-2022 15:41

Interesting you brought this up. I thought I'd check mine, as it seems I also still have hte login in my password manager.

My account is still able to be logged into, and in fact has my credit card still registered against it. I will also try contacting support.

Curious to hear your progress, or whether I need to consider the privacy commissioner also.

SirHumphreyAppleby

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#3007915 9-Dec-2022 20:38

Aaroona:

Curious to hear your progress, or whether I need to consider the privacy commissioner also.

Probably not worth the bother. Their investigators don't seem at all consistent with their application of the rules, even refusing to investigate a complaint of mine where their refusal was at odds with views expressed by the Privacy Commissioner in a review of the Privacy Act undertaken by the Law Commission. The Commissioner had actually recommended that the Act even be made more specific in that regard.

rugrat

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#3007944 9-Dec-2022 22:39

It’s not something I’d worry about, though I don’t know laws on retaining customer data.

* Credit card CVC and expiry date change roughly every three years, so within three years no longer any risk.

* If go back to service, can use same credentials, I did twice with Spark, even my xtra email address was same.

* If they need to contact you about something have your contact details, e.g about two years after left Spark they decided to refund wiring insurance, I got refunded about $50. Glad they still had my contact details for that 🙂.

Edit: Big Pipe not likely to go back as no longer a promoted brand, and very unlikely of future contact needed. There’s so many places that have peoples details, not something I’d pursue.