How to set up HP Officejet Pro 7590 when used with Telecom FaxAbility?

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slowcoach

31 posts

Geek

Topic # 30354 5-Feb-2009 11:42

We have Telecom FaxAbility which enable a phone number and a fax number on the same phone line. The phone ring tone is different from the fax ring tone. At the moment have set on "Auto Answer" for receiving fax, and 6 rings (maximum) before receiving.

The machine does not seem to distinguish between phone, and fax, calls. That is why we had to set it as above, to allow us enough time to pick up if it is a voice call.

WE used to have HP Officejet 5610 All-In-One, which had settings for FaxAbility. This enable us to set to receive fax automatically after one ring. The machine will not receive automatically if it is a voice call.

Please does anyone know whether the HP Officejet Pro 7590 can be set up for FaxAbility so that it works like the 5610? I have tried searching the Telecom website, it is not helpful on specifics. The HP Help and Support is not much better, as they are based overseas, and don't seem to understand our FaxAbility.

Would appreciate any information / suggestions.

slister

15 posts

Geek

Reply # 194237 5-Feb-2009 11:55

The user manual makes mention of distinctive ring settings. Have you tried any of those?

CYaBro

2987 posts

Uber Geek
+1 received by user: 293

Reply # 194238 5-Feb-2009 11:57

Yea look for Distinctive Ring setting and turn it on.
Normally you would have the machine set to Manual answer with this turned on as well.

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slowcoach

31 posts

Geek

Reply # 194276 5-Feb-2009 14:26

Hi Guys

Thanks for your quick replies.

Yes I have tried the distinct ring tone setting. Unfortunately the number of rings for the voice, and fax, tones are the same, ie two. So when I set to two rings, the fax does not pick up at all.

richms

21632 posts

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+1 received by user: 4441

Trusted

Subscriber

Reply # 195427 11-Feb-2009 23:17

Sounds unsuitable for you if it wont work. Talk to the place you got it from and send it back if its still not going to do it.

Or, get yourself fax to email off 2talk for about what you pay for the faxabiliy off telecom and never get woken to a fax call again.

Richard rich.ms

grb67

63 posts

Master Geek
+1 received by user: 2

Reply # 195604 12-Feb-2009 20:05

This worked for 4350
Just follow the steps below:

1) Check if 'answer mode' is enabled. Answer mode should be enabled and set to fax/tel.
2) Press Setup>Basic Fax Setup>Rings to answer. Rings to answer should be set to '2'.
3) Press Setup>Advanced Fax Setup>Distinctive Ring Patterns. Distinctive Ring Patterns should be set to '1'.

When calling HP help desk you need to refer to distinctive ring. No one else in the world calls it faxability.

slowcoach

31 posts

Geek

Reply # 196247 17-Feb-2009 11:53

Hi there

Thanks for the new replies. Good tip about Distinctive Ring = FaxAbility. Have now set it up accordingly. Just waiting for the next fax to see if it works!

Thanks again for all your help. You guys are Tops!