Spark IT Systems Outage

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Forums › Spark New Zealand (including Skinny and BigPipe) › Spark IT Systems Outage

toejam316

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#304418 2-May-2023 11:13

Spark NZ on Twitter: "We’re aware of an issue currently impacting our back-end systems. This means customers may be unable to call Spark, access our website, app, voicemail services, or their Xtramail. Because our systems are currently down, the opening of some stores may be delayed today. 1/2" / Twitter

Anything I say is the ramblings of an ill informed, opinionated so-and-so, and not representative of any of my past, present or future employers, and is also probably best disregarded.

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TEAMnetwork

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#3070374 2-May-2023 11:15

What did you break John? :)

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pjamieson

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Chorus

#3070379 2-May-2023 11:30

Are billing systems working internally when calling the contact centre?

toejam316

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#3070387 2-May-2023 11:51

Don't quote me on this but I believe the billing stuff is impacted. You can try your luck calling in but I certainly wouldn't hold your breath.

Anything I say is the ramblings of an ill informed, opinionated so-and-so, and not representative of any of my past, present or future employers, and is also probably best disregarded.

MaxineN

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#3070388 2-May-2023 11:53

toejam316:

Don't quote me on this but I believe the billing stuff is impacted. You can try your luck calling in but I certainly wouldn't hold your breath.

Struggling to manage lines who are still on SPARKLOCAL this morning so something very much went bang.

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

HemantVallabh

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#3070390 2-May-2023 11:54

pjamieson:

Are billing systems working internally when calling the contact centre?

Nope cant call them either, I didnt realize they were having an outage as I called them last night and it just gave me a generic "You have called outside of office hours" when I was actually calling at 6pm before their cutoff 8pm

pjamieson

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#3070396 2-May-2023 11:59

My parents are saying Wireless down in Orewa!? 4G Wireless and/or phone?

boosacnoodle

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#3070399 2-May-2023 12:04

pjamieson:

My parents are saying Wireless down in Orewa!? 4G Wireless and/or phone?

Possibly unrelated. FWA in Christchurch working okay.

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boosacnoodle

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#3070462 2-May-2023 14:00

Spark website is back now.

mrgsm021

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#3070467 2-May-2023 14:21

Apparently their stores are shut because of the outage

PolicyGuy

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#3070524 2-May-2023 15:24

Spark webmail (webmail.xtra.co.nz) has been down all day, but it looks like their POP3 server is responding OK.
Makes it hard to check my 'Spam' folder ;)

Webmail was giving an "The proxy server received an invalid response from an upstream server" error earlier on this morning, then there was a "Maintenance in progress | We’re working on some changes right now" page, now it's back to the proxy error for me.

tanivula

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#3070534 2-May-2023 15:34

Skinny still down :/

quickymart

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#3070536 2-May-2023 15:44

Something went assplode! 😮

PolicyGuy

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#3070540 2-May-2023 15:49

https://www.stuff.co.nz/business/131918870/spark-outages-drag-on-into-the-afternoon

michaelmurfy

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#3070542 2-May-2023 15:54

tanivula:

Skinny still down :/

The Skinny app should be working still as from memory it is hosted elsewhere from the main Skinny site.

Michael Murphy | https://murfy.nz
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Opinions are my own and not the views of my employer.

mdf

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#3070551 2-May-2023 16:52

Oh, that sounds like a Very Bad Day.

My sympathies to the customers affected by it, and to the geeks that have to fix it.

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