Skinny Samsung A03 Random Mobile Data Outages

Forums › Spark New Zealand (including Skinny and BigPipe) › Skinny Samsung A03 Random Mobile Data Outages

outdoorsnz

491 posts

Ultimate Geek

#305854 8-Jun-2023 11:49

For a few months or so I've noticed mobile data is briefly not working. This seem to always time when I was out shopping at say warehouse / super market, and at first I just put it down to bad reception.

But while away for a holiday, it seem to be happening all the time. Turning on airplane mode and off fixes the problem.

Have been in touch with skinny support and they apparently rebooted their network (their words, made me laugh) and suggested I reboot my phone. Didn't make any difference.

I then reset network settings and this seemed to have worked. But same problem happened yesterday and airplane mode on/off fixed.

Wifi, step counting and GPS exercise tracking all seem to work well. This happens very randomly.

I am wondering if this is an issue with my SIM (also swapped sim slots to check) card, fault with skinny network or fault with my phone?

Will pick up another SIM card from shop down the road to rule that out. Reluctantly I might have to reset phone and/or send back to NL for replacement.

ShaneKNZ

20 posts

Geek

Trusted

Spark

#3086790 9-Jun-2023 09:22

Hey OutdoorsNZ. We have many Samsung A03 on our network, and have not heard reports of such issues. It can obviously be coverage related, but then you'd expect it to behave consistently in certain areas rather than be intermittent. There is almost zero chance of the physical SIM card being the culprit and sounds like the team have done the basic checks / resets. If it's possible, you could attempt a full factory reset on your device to see if the issue persists before sending the device in to get checked. Comparing how your device performs compared to other Spark/Skinny users in the same area may also give you a clue whether the issues are likely caused by network conditions or the handset itself.

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outdoorsnz

491 posts

Ultimate Geek

#3086891 9-Jun-2023 11:44

ShaneKNZ:

Hey OutdoorsNZ. We have many Samsung A03 on our network, and have not heard reports of such issues. It can obviously be coverage related, but then you'd expect it to behave consistently in certain areas rather than be intermittent. There is almost zero chance of the physical SIM card being the culprit and sounds like the team have done the basic checks / resets. If it's possible, you could attempt a full factory reset on your device to see if the issue persists before sending the device in to get checked. Comparing how your device performs compared to other Spark/Skinny users in the same area may also give you a clue whether the issues are likely caused by network conditions or the handset itself.

I replaced the SIM card yesterday to rule that out. So far it seems very good. Interesting when the fault was occurring quite frequently, download and especially upload speed were very slow. Now speedtests are way faster. Looking at the 4G icon, it was always the upload side that wasn't lit. Also forgot to mention at the same time, had the odd incoming call go straight to voicemail and a few outgoing calls would fail. Brother who was with me while away has skinny also and no issues. So don't think it was coverage related. Touch wood! Reset will be next step.

Have to say skinny SIM people were very good to deal with :-)

Linux

10300 posts

Uber Geek

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Lifetime subscriber

#3086898 9-Jun-2023 12:02

Zero chance of it a SIM card issue

outdoorsnz

491 posts

Ultimate Geek

#3086988 9-Jun-2023 16:37

Linux: Zero chance of it a SIM card issue

100% agree with you. Trip into Dunedin and did the same fault two times. First time airport mode on/off fixed. Second, just left and tried an hour later and was fine.

I don't think mobile data has ever cut out in my home location.

So looks like I will have to reset and install all the system updates again! PITA.

How would I get on sending device back for repair when it is quite random? i.e. They will re-flash it, test and say works fine?

Linux

10300 posts

Uber Geek

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Lifetime subscriber

#3086989 9-Jun-2023 16:40

I am sure it would not be a handset fault