prepaid on xt network

Forums › Spark New Zealand (including Skinny and BigPipe) › prepaid on xt network

alvstar2001

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#32989 28-Apr-2009 11:43

question: will credit be transfferred from current cmda account to the new network or will it be treated as a new connection??

cheers

alv

alvstar2001

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#210147 28-Apr-2009 12:18

I would put money on it you're credit will be transfered. Telecom did this from TDMA (025) to CDMA (027).

nzbnw

alvstar2001

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#210153 28-Apr-2009 12:30

cheers!

another question about prepaid!
will prepaid still be dealt with prepay helpdesk in manilla? or has telecom created a new team based in nz!?
i would think with the launch of the new network they would base it in nz for a better customer experience, etc.

alvstar2001

NonprayingMantis

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#210225 28-Apr-2009 14:58

I don't know, but I do know that customer experience of NZ call centres vs manilla is pretty much the same.

n00dy

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#210229 28-Apr-2009 15:05

As I understand it there will be no changes to how you choose to contact Telecom, FYI credit belongs to the phone number not the handset, as for customer experiance most people are quite happy with current setup, you can call 123, 333, over the internet or call into a store. You dont always get manilla when calling, lastly a lot of services will now be able to be accessed from the wap menu of your phone

NealR

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#210234 28-Apr-2009 15:28

I can confirm that when you transfer from CDMA to WCDMA you will not loose your prepaid balance.

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Behodar

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#210236 28-Apr-2009 15:34

Neal, regarding your APN blog post, it says this:

All customers are provisioned and have access to "wap", "internet", "direct" and "oa" APN's.

Does that include prepaid customers?

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johnr

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#210242 28-Apr-2009 15:58

All customers I think that clears that up

John

akia

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#210247 28-Apr-2009 16:10

Behodar: Neal, regarding your APN blog post, it says this:

All customers are provisioned and have access to "wap", "internet", "direct" and "oa" APN's.

Does that include prepaid customers?

Yep - Prepaid customers will have access to these APN's.

Behodar

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#210254 28-Apr-2009 16:38

Excellent, thanks :)

hamish225

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#210262 28-Apr-2009 16:57

NealR: I can confirm that when you transfer from CDMA to WCDMA you will not loose your prepaid balance.

what about txts? should i top up my phone next month?

and can you transfer contacts out of my fone into a new one? my fone is a samsung W531

=]

*Insert big spe*dtest result here*

Q300

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#210328 28-Apr-2009 20:48

Hamish, as far as I know Telecom stores will be able to do the transfer for you.
At least they did when I last bought a phone.

I have the same phone as you... can't wait to dump it and get a new one.

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n00dy

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#210338 28-Apr-2009 21:06

hamish225:
what about txts? should i top up my phone next month?

and can you transfer contacts out of my fone into a new one? my fone is a samsung W531

=]

your txt balance is not affected, even if you upgraded during the month, as for the contacts yes this can be transfered to the new telecom sim however there is a limitation of 500 contacts with 5 numbers per contact, ie mobile, home, work, fax, etc

Zeon

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#210378 28-Apr-2009 22:28

and can you transfer contacts out of my fone into a new one? my fone is a samsung W531

=]

Haha, been so long since I've ever worried about this. THanks to things like activesync all your cotnacts, calendar etc. synchronize with your exchange (or other) server so if you get a new phone as soona s you configure your activesync they'd all appear.

And didn't realize that SIM cards still hold contacts/SMS?

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eXDee

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#210389 28-Apr-2009 23:48

It would be great if they could give Prepaid better service now they are starting out fresh. eg. decent mobile broadband plans such as vodafone introduced (by decent i mean by NZ standards), and letting data devices on prepaid in the first place (rant rant rant)

Behodar

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#210403 29-Apr-2009 07:35

eXDee: letting data devices on prepaid in the first place (rant rant rant)

No kidding. After I ported to Telecom I was shocked to find that I couldn't use tethering anymore. However, as confirmed above, prepaid users will have access to the "full" APNs :)

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