Downtime when porting old number?

Forums › Spark New Zealand › Downtime when porting old number?

Darwall

65 posts

Master Geek
+1 received by user: 7

# 37619 15-Jul-2009 17:48

Hi,

Just a quick question. Someone who has already ported their 021 number on the XT network might be able to answer.

I am waiting for my XT sim to come from Telecom, they said that they would look after the 021 transfer onto their network taking around 3 days.

My question is, if this is the case how does Vodafone handle this.? All of a sudden will my account be such off with voda?

Whats the processes?

Ta

Dave

Behodar

6557 posts

Uber Geek
+1 received by user: 1278

Trusted

Lifetime subscriber

# 235787 15-Jul-2009 18:55

The port usually goes through overnight, although mine took a couple of days because apparently Vodafone had problems with it.

On a side note, I used to know a Dave Darwall, does the name Chris Mahoney mean anything to you?

Darwall

65 posts

Master Geek
+1 received by user: 7

# 235808 15-Jul-2009 19:50

Yeah. Chris does sound familar. Did u go to Waikato ? When u ported ur number did ur old sim just stop working? Did voda ring u about it or did u have to ring them?

Behodar

6557 posts

Uber Geek
+1 received by user: 1278

Trusted

Lifetime subscriber

# 235813 15-Jul-2009 20:03

The SIM stopped working; I could still power on the phone etc but couldn't make calls. Incoming calls went to Telecom voicemail and I think texts went to the Telecom phone too once it was up and running. I didn't have to talk to Voda at all, everything was done through Telecom.

I actually ported last year (to CDMA) but I'm assuming that it all works very similarly with XT.

matt45

307 posts

Ultimate Geek
+1 received by user: 3

# 235842 15-Jul-2009 21:20

I believe the porting process goes like this.

1. you call gaining provider requesting your number to be ported
2. gaining provider submits request to lossing provider to have number "ported" to them, this involves them quoting account number etc.
3. at a set time the number goes live on gaining providers network and all other carriers are sent a notification to update there network routing in order to route calls to the gaining providers network.
4. number is disconnected on lossing providers network.

i believe steps 2-4 are automated.

my personal expereince is that everything goes live with an hour of scheduled time and number is disconected on old network a day or so later (but all incomming calls still went to new provider before this happened)

Disclaimer: Comments I make are NOT on behalf of my employer, these comments are mine and mine alone.

Darwall

65 posts

Master Geek
+1 received by user: 7

# 235937 16-Jul-2009 08:04

thanks matt45. Does the account (contract) with the losing provider stay online with out a working sim?

As I have to wait 9 days to close it down according to Voda.

Tohe

129 posts

Master Geek

# 235977 16-Jul-2009 09:37

Darwall: thanks matt45. Does the account (contract) with the losing provider stay online with out a working sim?

As I have to wait 9 days to close it down according to Voda.

Does your contract with Voda end in 9 days? or is it already over?

If you contact Telecom to make the port over, then the Vodafone service will be automatically ended/cancelled (including any contract you may have).

You should NOT have to contact Vodafone seperately to cancel the service not should you have to wait 9 days (unless they are advising you that your contract is up in 9 days and it is best to wait until then to port avoid early termination charges)

matt45

307 posts

Ultimate Geek
+1 received by user: 3

# 235986 16-Jul-2009 09:46

When I did mine it went live in the new condition on the friday and old condition deactivated on the Monday ... Not exactly sure why it took that long to disc old side.

But I didn't need to talk to loosing provider.

Disclaimer: Comments I make are NOT on behalf of my employer, these comments are mine and mine alone.

Darwall

65 posts

Master Geek
+1 received by user: 7

# 235992 16-Jul-2009 09:51

Hi guys,

Telecom were positive that I needed to talk to Vodafone. The reason that I ask about the 9 days is that Voda wont disconnect me off the contract till then, otherwise Digital Mobile would have to.

Tohe

129 posts

Master Geek

# 236003 16-Jul-2009 10:28

So for clarification, when does your Vodafone contract end?
If you port before the Vodafone contract ends, you will get early termination charges from Vodafone.

Behodar

6557 posts

Uber Geek
+1 received by user: 1278

Trusted

Lifetime subscriber

# 236006 16-Jul-2009 10:33

I didn't have to talk to Vodafone at all either.