apple.com pages not loading on Xtra broadband

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KirstyH

20 posts

Geek

#38697 3-Aug-2009 16:49

I have a bit of an odd issue, and would love any advice you may want to offer. Mac Suppport seem stumped... as do Xtra.

About a week ago I started having trouble loading apple.com webpages; they were slow, or timed out. As of today, I cannot open them at all on my MacBookPro (OS X).

This is from my home office broadband connection. No difference if I try Firefox or Safari, wireless or via ethernet. I am having not trouble loading any other pages.

Weirdly, I can access apple.com pages via my PC on the same internet connection.

Furthermore, I can access apple.com pages on my Mac, if I use my mobile broadband connection.

And, if I use the actual IP address (supplied by Mac Support) for the apple.com website, I can access the site from my MBP.

This is sounds like a minor niggle, but it's not. It meant a complete restore was needed on my iPhone this morning, because I tried to upload the new security patch (but failed, due to the connection problem).

I've added two DNS numbers to my Airport network connection (supplied by Xtra) and that doesn't seem to have been a solve either.

Any suggestions welcomed!

1 | 2 | 3

8328 posts

Uber Geek

#241876 3-Aug-2009 16:54

Sounds like a caching problem somewhere,

Although being able to load the page on your PC on the same connection is just wierd.

Objectivism

23 posts

Geek

#241883 3-Aug-2009 17:00

Yes I have been seeing this for about the last month or a little more. It is periodic and occurs maybe every second day. Then later that day or next day it just clear up for a while. Very annoying.

I use apple.com to view movie trailers.

wazzageek

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#241884 3-Aug-2009 17:02

Have you installed any anti-spyware software (Little Snitch for example).

Another issue *could* be if you have some weird proxy issue.

I assume you have rebooted the mac? (This proves that it's not an odd caching issue).

What is the result when resolving the apple.com website address in terminal?

KirstyH

20 posts

Geek

#241906 3-Aug-2009 17:59

wellygary: Sounds like a caching problem somewhere,

Although being able to load the page on your PC on the same connection is just wierd.

Yup, weird it is. Xtra are all 'I dunno! That's too weird!'

KirstyH

20 posts

Geek

#241908 3-Aug-2009 18:01

wazzageek: Have you installed any anti-spyware software (Little Snitch for example).

Another issue *could* be if you have some weird proxy issue.

I assume you have rebooted the mac? (This proves that it's not an odd caching issue).

What is the result when resolving the apple.com website address in terminal?

Nope, no anti-spyware installed. And yes, rebooted (at one point, was tempted to drop kick, even).

Re your last question; sorry, I don't know what that means.

wazzageek

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#241945 3-Aug-2009 18:54

Nope, no anti-spyware installed. And yes, rebooted (at one point, was tempted to drop kick, even).

No worries ... can fully appreciate that response ;-)

Re your last question; sorry, I don't know what that means.

Open up Terminal (in the Utilities folder under applications, or use spot light to start - Press Command-Space, then start typing Terminal)

Once it opens, there will be a box with text in it - type in the following:

dig www.apple.com

And post the results back here (Command-C will copy as usual)

While your there, try the following as well:

traceroute www.xtra.co.nz

and

traceroute www.apple.com

Fossie

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#241980 3-Aug-2009 20:10

I have the same problem, only in firefox. Happens on both my macs. Very very very weird.

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KirstyH

20 posts

Geek

#241981 3-Aug-2009 20:16

Yikes, there seems to be a lot of stuff here, but it means diddly squat to me... if you can translate any of that, it would be much appreciated :)

localhost:~ myname$ dig www.apple.com

; > DiG 9.4.3-P1 > www.apple.com
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 12132
;; flags: qr rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;www.apple.com. IN A

;; ANSWER SECTION:
www.apple.com. 451 IN CNAME www.apple.com.akadns.net.
www.apple.com.akadns.net. 17 IN A 17.149.160.10

;; Query time: 21 msec
;; SERVER: 202.27.158.40#53(202.27.158.40)
;; WHEN: Mon Aug 3 20:11:27 2009
;; MSG SIZE rcvd: 85

localhost:~ myname$

localhost:~ myname$ traceroute www.xtra.co.nz
traceroute to xtra.co.nz (202.27.184.102), 64 hops max, 40 byte packets
1 10.1.1.1 (10.1.1.1) 1.718 ms 1.266 ms 1.123 ms
2 222-153-32-1.jetstream.xtra.co.nz (222.XXX.XX.X) 18.138 ms 19.656 ms 18.261 ms
3 * * *
4 x6-0-0-v20.akcr10.global-gateway.net.nz (202.50.238.49) 17.542 ms 15.889 ms 16.520 ms
5 v4.aksw7.global-gateway.net.nz (210.55.202.51) 17.491 ms 19.398 ms 17.228 ms
6 xtra-dom-4.aksw7.global-gateway.net.nz (203.96.120.158) 19.025 ms 15.862 ms 18.686 ms
7 * * *
8 *

localhost:~ myname$ traceroute www.apple.com
traceroute to www.apple.com.akadns.net (17.149.160.10), 64 hops max, 40 byte packets
1 10.1.1.1 (10.1.1.1) 5.070 ms 1.432 ms 1.238 ms
2 222-153-32-1.jetstream.xtra.co.nz (222.XXX.XX.X) 20.125 ms 17.243 ms 18.026 ms
3 * * *
4 xe6-0-0-10.akbr5.global-gateway.net.nz (202.37.244.221) 18.923 ms 16.786 ms 16.171 ms
5 xe0-0-0-2.akbr4.global-gateway.net.nz (202.50.232.77) 18.132 ms 16.305 ms 19.871 ms
6 xe6-1-0.tkbr9.global-gateway.net.nz (202.50.232.186) 18.043 ms 17.219 ms *
7 so6-0-3.labr5.global-gateway.net.nz (122.56.127.34) 144.323 ms 142.214 ms 142.211 ms
8 so6-0-1.sjbr2.global-gateway.net.nz (202.50.232.89) 174.392 ms 174.857 ms 187.580 ms
9 * so0-0-1.pabr4.global-gateway.net.nz (202.50.232.86) 148.776 ms 148.005 ms
10 cr1-paix-peer.pao002.internap.net (198.32.176.48) 147.614 ms 150.197 ms 147.720 ms
11 cr2.sje007.inappnet.cr1.pao002.internap.net (66.79.146.122) 153.445 ms 152.107 ms 152.083 ms
12 cr1-cr2.sje007.internap.net (66.79.146.189) 150.686 ms 149.513 ms 152.168 ms
13 core4.sje.inappnet-28.cr1.sje007.internap.net (66.79.148.130) 150.544 ms 152.156 ms 149.343 ms
14 border3.pc2-bbnet2.sje.pnap.net (66.151.144.71) 177.232 ms 177.614 ms 176.924 ms
15 apple-17.sje.pnap.net (66.151.128.62) 149.960 ms 150.557 ms 149.778 ms
16 *

Objectivism

23 posts

Geek

#241983 3-Aug-2009 20:18

It was working earlier this evening but has just crapped out at 8.17pm.

My set-up is:

Macbook Pro 15"
Mac OSX 10.5.7
Safari 4.0.2
Telecom ADSL through Belkin WiFi

International bandwidth congestion?

KirstyH

20 posts

Geek

#241984 3-Aug-2009 20:23

Fossie: I have the same problem, only in firefox. Happens on both my macs. Very very very weird.

Well, that's odd too. Might not be the same issue, as mine is not browser-dependant.

KirstyH

20 posts

Geek

#241985 3-Aug-2009 20:26

Objectivism: It was working earlier this evening but has just crapped out at 8.17pm.

My set-up is:

Macbook Pro 15"
Mac OSX 10.5.7
Safari 4.0.2
Telecom ADSL through Belkin WiFi

International bandwidth congestion?

So you can't get on apple.com either? Is this a new problem, or one you've had before?