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# 39486 14-Aug-2009 22:05
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I took a faulty phone into my local Telecom store a week ago (7/8/09) and they arranged a repair with Telegistics. I just discovered that Telegistics' site has a repair status page, and when I enter my work order number it says that Telegistics has not yet received the phone. Is that likely to be accurate?

I'm leaving the country on Thursday so I need my phone repaired or replaced by then (I informed the local shop about this). Should I be panicking? What should I do?

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  # 246906 15-Aug-2009 11:38
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Update: I went into my local store and they assured me that the phone has been sent off. The guy I talked to is going to ring Telegistics on Monday and find out where my phone is. If it's missing, then I get a brand new phone.

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  # 246911 15-Aug-2009 11:45
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You say they're going to give you a new phone? I'd get that in writing if I were you, if that's an offer you think you'll need to take up...

David Elsbury
Freelance Lighting, Sound and AV Technician
"Technician like ninja... live in shadow, move in silence"


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  # 247533 17-Aug-2009 11:12
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hmmm, Which store is this? Telecom retail? Leading edge? Orb? and which branch?

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  # 248979 20-Aug-2009 11:36
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Sorry for not replying sooner; the store (Leading Edge, Whakatane) called and updated a couple of times after I'd already posted so I wanted to wait for the whole thing to play out before making any more posts.

I have my phone back, it's been to Telegistics and had the OS reinstalled. Everything appears to be working so far :)

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