Telecom XT (NO BLOODY!) Help

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom XT (NO BLOODY!) Help

bowyerpn

3 posts

Wannabe Geek

#39889 20-Aug-2009 17:03

VERY poor service from Telecom XT Help desk
Even tho' I was happily with Vodafone
I bought a new Samsung mobile from Telecom - XT Network 23 June 2009
I advised my sister in Ireland (and other family members) of my new 027 number
Whilst my sister can receive texts from me, her replies (or new texts) don't arrive (other peoples in other countries do) and (yes, she does put +64 27 xxx xxxx)
I started my querie with Telecom (123) 19 July!!
They have put me on the "Tier 3 Team" (experts I imagine!!)
Long story short...I have been dealing with Telecom via email and phone (123) and they have not found any answer and have constantly NOT got back to me when they said they would.
I have done everthing they have asked me to do (including stupidly taking out the battery and sim card! even tho' all other texts get through!!)
Can anyone out there in Geekzone aware of what can be the problem?
Thanks
Peter

n00dy

482 posts

Ultimate Geek

Lifetime subscriber

#249120 20-Aug-2009 17:14

is she just hitting reply or is she creating a whole new txt, can she ring you via the same method, ie dialling complete number as well as replying to your text with a phone call

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bowyerpn

3 posts

Wannabe Geek

#249124 20-Aug-2009 17:26

Yes, my sister (and me) has done it all!
Simply replying and also sending a new text
Can ring me OK by using number in her "phone book" as Telecom asked me to ask her to try.
Telecom NZ sent my sister a test text which she replied to and they confirmed they got
Peter

n00dy

482 posts

Ultimate Geek

Lifetime subscriber

#249139 20-Aug-2009 17:51

co-odinate with your sister to be able to respond to a txt in real time, then, go to a telcom store ( quick explain the issue) and request that your sim be put into a test or demo phone txt here and ask he to text back at the same time ask the store to text he from your phone but with a demo sim card in it. If the problem stays with the handset, maybe a hardware fault, if the fault stays with the sim then maybe the sim is faulty, lastly you could request a change in number to see if the number is at fault or you could have your number disconnected, wait a day, get it reconnected to ensure no incorrect settings on the network,

johnr

19282 posts

Uber Geek
Inactive user

#249146 20-Aug-2009 18:01

Hang on the way I read this your sister overseas is sending SMS to New Zealand and they are not making it?

But when you send to her from New Zealand they Make it?

Have I got this correct?

John

johnr

19282 posts

Uber Geek
Inactive user

#249147 20-Aug-2009 18:07

Peter have you checked that you have not put your sisters number into screened messages on your handset by accident?

Samsung handsets have a feature where you can ignore SMS from certain numbers and they will not display

Not quite sure where the option is to check this setting but at a guess under message settings / screened messages or something along those lines

John

johnr

19282 posts

Uber Geek
Inactive user

#249216 20-Aug-2009 21:44

Did my posts help?

nzbnw

2371 posts

Uber Geek

Trusted

Spark NZ

#249218 20-Aug-2009 21:54

n00dy: if the fault stays with the sim then maybe the sim is faulty

This would be a provisioning / service issue and not a SIM problem if this was the case. The SIM only provides the connection to the network as I'm sure you are aware, everything else is network related.

nzbnw

johnr

19282 posts

Uber Geek
Inactive user

#249219 20-Aug-2009 21:57

Can Telecom see the incoming SMS getting to Telecom NZ SMSC?

That is what I would be checking

John

NonprayingMantis

6434 posts

Uber Geek

#249245 20-Aug-2009 23:52

you say you can receive txts from other people in other countries. Has your sister contacted her provider to see if it is a problem at her end?

International txts can often be a bit odd. Every txt I get from my sister in the UK has "urgent" on it, despite her never making that setting.

bowyerpn

3 posts

Wannabe Geek

#249270 21-Aug-2009 07:19

New to this forum so bear with me!
Not sure where this reply is going to show!
1. Really don't think anything is wrong with the handset
2. It is ONLY texts from Ireland *replies AND new* that are not getting to me. (Even get them from Laos!!)
3. Johnr, yes thank you, ALL replies to this post is of help even if it rules out that as a possible answer.
I checked the "screened" messages etc - no joy (It is ALL of my Irish rellies (7) texts not getting to me. You've got to think it It MUST be something between NZ and Ireland!
Telecom say they have checked every possible cause.
Telecom sent a test text to my sister and got a reply???
Many thanks to all
Peter

johnr

19282 posts

Uber Geek
Inactive user

#249289 21-Aug-2009 08:18

OK so your sister is paying for the SMS to come to your Telecom NZ mobile number She should be contacting her service provider and advising of the issue

I would say this is not a Telecom NZ issue

John

jaidevp

331 posts

Ultimate Geek

Trusted

Spark NZ

#249695 22-Aug-2009 16:57

Hi
I can take a look, can you please email me the details. However if the replies aren't hitting our network there maybe little we can do it would be helpful for your sis to open a query with her provider too.

imsooonaive

10 posts

Wannabe Geek

#249721 22-Aug-2009 19:29

Have you tried to speak with their XT Force team?