telecom go large/big time plan

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Savageone

44 posts

Geek

#44002 23-Oct-2009 18:29

OK. Well, I was on the Telecom Go Large Plan for a while and my speeds were great. Now that i'm on the Big Time plan, my speeds vary no matter what time of day it is and can end up worse than dial. It's got a lot better lately but there's still a couple things bothering me.

1. I have a lot of backups uploaded to rapidshare. These include my music, pictures etc. Yes these are all mine and no they aren't pirated :-P. On Go large I used to download with Internet Download Manager (IDM) and get speeds between 400-800kb/s (premium rapidshare account btw). Now that i'm on the Big Time plan I get a max download of 200kb/s using the same download manager. It doesn't matter whether I download between 2am and 9am or from 9am to 2am. the speeds always ranges from 30-200kb/s. My friend is on a different plan and has a cap. He can download at my old speeds ie between 400-800kb/s from rapidshare or any other file hosting sites at any time of the day. Any explanation on this would be greatly appreciated.

2. I play on an online gaming site called Pogo.com. They are a java based gaming site and when i was on the Go Large plan I had no problems at all. Now that i'm on the Big Time plan i cannot play during the day ie 9am to 2am which is Telecoms managing times I believe. When I try and play a game during those times, I get a message from Pogo saying "Lost Connection To Server" (screenshot of this error provided below). I can however play during 2am-9am with no problems. I really don't want to play during these times as its far too late IMO.

I talked to both the Pogo.com support staff and Telecom helpdesk and never got a solution to it. They were both blaming eachother for the error.

Can anyone think of any reasons why I can play during the times of 2am-9am and not during 9am-2am. Seems very odd to me. Also is there anything I can ask Telecom to change that may help me with this problem and who to ask to talk to to find a solution

Screenshot of the error: http://i38.tinypic.com/6ihca0.jpg

btw I have interleaving turned off

Cheers

tardtasticx

3084 posts

Uber Geek
+1 received by user: 483

#266466 23-Oct-2009 20:52

well this plan used to state it was good for gaming, but telecom changed it now, apparently email is its main idea and key market. waste of damn time if u ask me. why wont they let us catch up to the rest of the world? i get crap from people telling me to download a map pack, and i say "at the end of the month, i dont want to go over my limit" and they say "a limit? you cant download as much as u want?" they got no idea about data caps. anyways, this plan isnt the best for online gaming bud, sorry. funny though, when i was on the phone earlier, the guy at the help desk said he got over 1mbps at home on the unlimited one, strange how it only effects certain people

Savageone

44 posts

Geek

#266468 23-Oct-2009 21:05

I actually have no problems playing online FPS games. I've tried yahoo games which are also java based and had no problem with them so I don't know.

tardtasticx

3084 posts

Uber Geek
+1 received by user: 483

#266474 23-Oct-2009 21:15

have you tried xbox live? I'm interested in that mostly... and what FPS game did u try.?

Savageone

44 posts

Geek

#266505 24-Oct-2009 02:47

don't have an xbox so can't try that lol the game I play is Combat Arms. it's a free fps but way too many kids in it that have cheats. I played COD4 a few times and had no trouble with that either

anyone have any advice i could use while talking to telecom?

tardtasticx

3084 posts

Uber Geek
+1 received by user: 483

#266548 24-Oct-2009 12:50

Tell them, one of the reps told you it was great for gaming, and really fast, so you can maybe get compensation, works with xbox live. :D. but IDK. It isnt really made for gaming

NonprayingMantis

6434 posts

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#266573 24-Oct-2009 15:33

tardtasticx: have you tried xbox live? I'm interested in that mostly... and what FPS game did u try.?

I have played on the Playstation network (Uncharted 2) on Bigtime and it had good ping at all sorts of times

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c4bb0ose

51 posts

Master Geek
Inactive user

#266750 25-Oct-2009 22:25

if you go to my current thread you can read up on why you get your speeds the way they are, in short they shape your internet, this affects downlaoding, p2p, mmorpg gaming, it has no affect on fps's as of 2weeks ago, they fixed that for some weird reasen, they have failed to fix the mmorpg problem though. as of yet.

Savageone

44 posts

Geek

#267099 27-Oct-2009 01:29

Oh so since the FPS games have been fixed, there's a possibility that this issue may be fixed in the future too? I'm seriously hoping so.

c4bb0ose

51 posts

Master Geek
Inactive user

#267239 27-Oct-2009 13:57

Savageone: Oh so since the FPS games have been fixed, there's a possibility that this issue may be fixed in the future too? I'm seriously hoping so.

idk man Im working on some stuff currently trying to figure it out, others are to,and there/ ahve the ability to do alot more than me, when some one makes a break through im sure you will hear about it.

ZombieJohn

109 posts

Master Geek
+1 received by user: 10

#269583 3-Nov-2009 12:41

I also made the mistake of hopping on the Big Time band wagon.

As I write this reply, at 12:23 pm, I am getting a massive 7 kb/s on a 200mb file. Looking forward to getting to access it in the estimated 5 hours.

It seems that Big Time has almost exactly replicated the Go Large plan, the only difference being that it is a plan capable of reaching ADSL 2+ speeds. I know they are restricting heavy use and I will admit, I do put a strain on Bandwidth. They outlined the Terms and conditions when I switched over and I completely agree with the restrictions they set in place. However when I go to download podcasts, off itunes, I should not be experiencing speeds of <10kb/s. I am an avid fan of Podcasts and unfortunately it took me an hour to download a 20mb audio podcast off the itunes server.

Telecom has once again let me down. Sure, it is nice to see that when I go to speedtest.net, I reach speeds of 5mb/s down, 300 kb/s up.... however this seems to instill a great deal of false hope, and when it comes to crunch time, I don't get anything close to that, sitting at last century's dial up speeds.

A further note, I live within 900m of a very new and fancy roadside cabinet.

To all those who are thinking of switching over, I have one thing to say... don't. It is not worth the waste of your time.

tardtasticx

3084 posts

Uber Geek
+1 received by user: 483

#269664 3-Nov-2009 15:38

Why dont they ever try just removing the restrictions for a week or something, and see how it all goes?