Hi I have an HTC Titan that has been disconnected and i would like to put it on prepay and i have been told by Tcom that it can't be done and i know people have the same phone on prepay and now i have a phone that i paid $1200 for and now i can't use is there anything that i can do
Telecom does not allow data devices on prepay, that's why they say you can't. However you could hook it up to Onebill (providing you have a Telecom landline) that's just like prepay but you don't need a data plan and there's no monthly fee.
I have been told by the sales rep and by Telecom that it can be done on prepay and i do know people that do have it on prepay. I know about the fact because it is a data device Telecom say it can't. the fact remains however that on 6 seperate occasions I have been told it can. I guess now I need to find out where I stand legally on this matter as it seems it is perfectly acceptable for telecom reps and their subsidiaries (Orb) to lie (miss inform in telecoms words) their customers.
This phone used to be on a contract but was disconnected after I was told by Telecom it could be ported from postpay to prepay. Of course the service order failed to run and I was then told to disconnect it and reconnect it on prepay. However the lovely call centre in the Philippines are unable to do this. And so to are Orb even after they told me over the phone this would not be a problem.
What I want to know is how have others been able to do it. I know of 1 person that has done it but he said he took his into Orb and they did it for him. That was back in May.
Does anyone have any contact details for Telecom's Legal Team? I have got nowhere with their Customer Resolutions team based in Christchurch and also had no joy talking to the people in the Philippines as it is clear English is not their first language. I really don't see the point of offshore call centres it just frustrates us the customers more.
Any help is greatly appreciated as I have been pulling my hair out on this one since way back in March and can not see a resolution anytime soon. I know we have TDR but I doubt they can help. Would I be best to look at taking Telecom to court and if so how does one go about that?