I already have a standard broadband connection and was looking to move to wireless.
Im pretty novice in this area and the CSR that i got was awesome, he answered all my questions,
had very good product knowledge, was friendly and very patient. He even went into detail when i asked about measures available to prevent wifi bandwidth theft, most of this went over my head but it was still good talking to someone who knew what was going on.Regrettably, i didnt catch his name.
Assuming this is an outsourced call centre as he had a filipino accent, makes it an awesome change from my dealing with the vodafone helpdesk.
The real crunch for me is going to deal with how to set this thing up, the guy said its just a plug and play modem so hopefully everthing will work out fine. The WPA/WEP security is a another story lol.
Its nice to have a good experience from a call centre, top marks to Telecom broadband