Well done Telecom CSR

Forums › Spark New Zealand (including Skinny and BigPipe) › Well done Telecom CSR

ravsingh

51 posts

Master Geek

#49543 19-Nov-2009 16:04

Called th Telecom Broadband helpdesk yesterday to enquire about wireless internet.
I already have a standard broadband connection and was looking to move to wireless.

Im pretty novice in this area and the CSR that i got was awesome, he answered all my questions,

had very good product knowledge, was friendly and very patient. He even went into detail when i asked about measures available to prevent wifi bandwidth theft, most of this went over my head but it was still good talking to someone who knew what was going on.Regrettably, i didnt catch his name.
Assuming this is an outsourced call centre as he had a filipino accent, makes it an awesome change from my dealing with the vodafone helpdesk.

The real crunch for me is going to deal with how to set this thing up, the guy said its just a plug and play modem so hopefully everthing will work out fine. The WPA/WEP security is a another story lol.

Its nice to have a good experience from a call centre, top marks to Telecom broadband

ActiveMatrix

94 posts

Master Geek
+1 received by user: 3

#274516 19-Nov-2009 16:11

Wow, I'd almost think you dialled the wrong number to get a response like that... Maybe your call terminated in NZ instead of India for a change :)

Good to hear!

Decimate

120 posts

Master Geek

#274520 19-Nov-2009 16:19

ActiveMatrix:Maybe your call terminated in NZ instead of India for a change :)

Good to hear!

Filipino and Indian are two very different accents/countries :)

ActiveMatrix

94 posts

Master Geek
+1 received by user: 3

#274521 19-Nov-2009 16:26

I must be mistaken then, I thought the calls were heading in the India direction. Apologies!

Filipino.... even more interesting!

Ragnor

8279 posts

Uber Geek
+1 received by user: 585

Trusted

#274607 19-Nov-2009 23:01

Wireless security isn't too hard...

1: Login to the router's admin ui
2: Find the setting for the wireless mode, change it to WPA2
3: Find the settings for wireless encryption, change it to AES
4: Find the setting for wireless password (aka PSK, pre shared key) and set it to something hard and non-guessable (alpha numeric at least 10 characters)

If you find you have old computers or devices with wireless network cards that don't do WPA2, you can downgrade the mode to WPA (effectively WPA v1) should still be well secure enough as long as you have a good password set.

If you have you have old computers or devices with wireless network cards that don't do AES encryption I would replace the wireless card on that machine with a new cheap USB wireless stick that does WPA2 and AES.

NonprayingMantis

6434 posts

Uber Geek
+1 received by user: 1528

#274616 19-Nov-2009 23:57

I found that my Thomson modem already had those settings as default, all I had to do was come up with a password (or it would randomly generate one for me)

It was literally plug and play, one of the first things I have bought that actually is as described. (typically plug and pray is more appropriate)

Jughead

141 posts

Master Geek

Trusted

#274655 20-Nov-2009 09:11

@ravsingh Hi Ravi I work in the training team at Telecom.

If you would like to PM me your xtra user name we can most likely find the rep you dealt with and pass on your feedback. I can tell you the reps in Manilla just love getting good feedback.

Any views expressed here are my own and do not necessarily represent the views of my employer Telecom NZ

HP

Shop now for HP laptops and other devices (affiliate link).

garvani

1873 posts

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+1 received by user: 83

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#274668 20-Nov-2009 09:46

The modem your being supplied is a peice of cake to install! the wireless is already setup. On the bottom of the unit you will see the wireless ssid (network name) and the wpa/wpa2 security phrase. There is a wireless button on the front to turn the wireless on and off.. Simply plug in the modem (it is already configured to telecoms network), fire up your laptop and search for wireless networks, join the network that is listed on the bottom of the unit, enter the passphrase.. job done. You will be up and running in under 10 minutes.

ravsingh

51 posts

Master Geek

#274767 20-Nov-2009 16:12

Jughead: @ravsingh Hi Rav I work in the training team at Telecom.

If you would like to PM me your xtra user name we can most likely find the rep you dealt with and pass on your feedback. I can tell you the reps in Manilla just love getting good feedback.

PM sent.

garvani: The modem your being supplied is a peice of cake to install! the wireless is already setup. On the bottom of the unit you will see the wireless ssid (network name) and the wpa/wpa2 security phrase. There is a wireless button on the front to turn the wireless on and off.. Simply plug in the modem (it is already configured to telecoms network), fire up your laptop and search for wireless networks, join the network that is listed on the bottom of the unit, enter the passphrase.. job done. You will be up and running in under 10 minutes.

Thanks mate, i needed a plain english explanation. Im hoping its going to be
a straightforward process.

Im only really getting it to link the two PS3's in my house up right now ;) and have it for when my ancient non-wifi laptop finally dies its painful death, which is going to be very soon judging by the sounds its making.

ravsingh

51 posts

Master Geek

#275327 22-Nov-2009 23:39

Hey guys recieved the router, everything up and running and going smoothly, had to call helpdesk for one matter but other than that it was very painless which was good.

Just one thing im wondering, what does the button on the front of the router do? It has a wireless signal type of symbol on it. I pushed it and nothing happened, when i held it down nothing happened but the green light on the ethernet cable port on the back of the router starts flashing for a couple of seconds.
Other than that, i dont notice it doing anything.

Any ideas?

billgates

4705 posts

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+1 received by user: 671

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#275328 22-Nov-2009 23:45

I believe pressing on/off button toggles the wireless signal on the router.

Do whatever you want to do man.

ravsingh

51 posts

Master Geek

#275329 22-Nov-2009 23:50

Thats what i was assuming too, but the button doesnt illuminate in anyway after pressing/holding it. Again im assuming it would illuminate as it looks like it does by the look of it. Would be a handy feature to have.

The router is a Thomson TG585 by the way