unregister a XT prepaid card

Forums › Spark New Zealand (including Skinny and BigPipe) › unregister a XT prepaid card

tcpdump

311 posts

Ultimate Geek

#54744 21-Dec-2009 11:12

Hello,

I registered a prepaid XT card to get the $10 bonus voucher.
However, I'm not using that sim card anymore and I'd like to sell it, but I'm worried that it has my name registered and the new owner might do something illegal with that sim card.

I emailed telecom and the reply was to call them which I did but the operator didn't quite understand what I was talking about and I gave up.

What is your advice?

Thanks.

nzbnw

2374 posts

Uber Geek

Trusted

Spark NZ

#284342 21-Dec-2009 12:04

Simply disconnect the number and get the buyer to put their own number on it. Your details are recoreded against the number, not the SIM.

nzbnw

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tcpdump

311 posts

Ultimate Geek

#284344 21-Dec-2009 12:06

Umm.. can you please detail? I'm not sure how to disconnect the number.
If I do that, what will happen with the credit on the card?

Thanks.

nzbnw

2374 posts

Uber Geek

Trusted

Spark NZ

#284477 21-Dec-2009 21:22

You can disconnect the number by going to a store or calling the prepaid help desk on 0800 32 32 32.

You will loose the credit, or you can request it to be transfered to another Telecom Prepaid Mobile or account.

nzbnw

tcpdump

311 posts

Ultimate Geek

#284558 22-Dec-2009 10:45

Thanks for that.

Out of curiosity, how will the new owner will be able to register a new number on that sim card? I didn't know that's possible.

Cheers.

muncher12

90 posts

Master Geek

#284613 22-Dec-2009 13:48

yes that is correct

tcpdump

311 posts

Ultimate Geek

#284674 22-Dec-2009 17:53

As usually, the helpdesk is useless.
I called first from the landline, explained the situation and told me to call from the mobile number I want to disconnect (although I'm not sure he understood what my request was).

I did that and the person who answered said that the credit cannot be transferred between prepaid cards!

I'm afraid that if I go to a store I will hit the same brick wall, so, is there anybody here that works for Telecom and can help me if I send him via PM the details?

Thanks.

munchkin

939 posts

Ultimate Geek

Trusted

#284682 22-Dec-2009 18:30

It can be done :-)

PM me and I'll sort it tomorrow.

BarTender

3588 posts

Uber Geek

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Lifetime subscriber

#284721 22-Dec-2009 21:55

tcpdump: As usually, the helpdesk is useless.
I called first from the landline, explained the situation and told me to call from the mobile number I want to disconnect (although I'm not sure he understood what my request was).

I did that and the person who answered said that the credit cannot be transferred between prepaid cards!

I'm afraid that if I go to a store I will hit the same brick wall, so, is there anybody here that works for Telecom and can help me if I send him via PM the details?

Thanks.

If you live in Wellington go into the Telecom store on Lambton Quay and they should sort it out on the spot.

Just say you want to unregister your phone number from the sim card and they should do it on the spot, may give you some jip about the credit, but it should be able to be transferred.

Then the person can walk into the store and get the IMSI (Sim Card Number) registered with a new Prepaid / postpaid number.

Telecom (unlike Vodafone) allow you to register a disconnected Sim card with a new number. As they also allow you to connect a disconnected CDMA (old network) handset on prepaid for free.