Help with Sony Ericsson no network coverage

Forums › Spark New Zealand (including Skinny and BigPipe) › Help with Sony Ericsson no network coverage

clark007e

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#56955 29-Jan-2010 16:58

Bought this phone about 2 months ago and am now getting an error saying no netw. coverage.
Also when i charge the phone i get a message saying Phone cannot charge as battery not sony ericsson, but its the orginal battery.

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#294409 29-Jan-2010 17:12

You need to provide a lot more details about your location, your phone, the parts of it and the issues.

Oh - and you need a more descriptive subject line - most people ignore postings that are simply called "Help"

freitasm

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#294411 29-Jan-2010 17:15

First, I've changed the subject - "HELP" doesn't tell others anything so people tend to ignore these requests. Help others help you.

Now, you have to be more specific. Where are you in New Zealand? Do you know currently there is a Telecom XT outage affecting some sites in the South Island? Are you in one of these areas perhaps?

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johnr

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#294412 29-Jan-2010 17:16

Where are you located?

Some XT cells are offline

keewee01

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#294413 29-Jan-2010 17:17

I'll go into some more detail of what you need to tell us:
1. Phone Make/Model
2. Where did you get it from
3. Was it new/secondhand
4. where in NZ/the world are you
5. are the issues persistent, consistent, random
6. how long have you had these issues - do they work sometimes
7. are all the parts new and brand name or are some things after market?

clark007e

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#294414 29-Jan-2010 17:19

Thanks for the advice for my next topic I will make it clearer :), Um I'm in Christchurch at the current time, but neither of my sims vodafone or telecom work and people around my on XT are getting reception. (note I also had reception yesterday morning). I have tried to master reset but it doesn't seem to allow me to do that.

clark007e

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#294416 29-Jan-2010 17:23

1. Sony Ericsson W995
2.Noel Leemings in Lyal Bay Wellington
3. New
4. Christchurch
5. Phone has had the error since 2ish yesterday afternoon
6. since yesterday 2pm
7. Everything is as they were when I bought the Phone Brand New

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sbiddle

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#294430 29-Jan-2010 17:53

Have you tried manually scanning for networks and selecting the appropiate network for the SIM you have installed?

clark007e

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#294432 29-Jan-2010 17:55

Yes, I tried this earlier today it says no networks found. I personally think its either software issue or the signal thing in the phone is broken. Went to a telecom shop down in Christchurch and they were no help pretty much flogged me off.

NonprayingMantis

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#294507 29-Jan-2010 21:45

clark007e: Yes, I tried this earlier today it says no networks found. I personally think its either software issue or the signal thing in the phone is broken. Went to a telecom shop down in Christchurch and they were no help pretty much flogged me off.

my goodness. That sounds painful.

Hoppy01

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#295002 31-Jan-2010 21:01

i hvae the same problem with my battery , i will take it in tomorrow to be looked at, did you get yours sorted,

Hoppy

munchkin

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#295008 31-Jan-2010 21:30

Your phone needs to be sent away for a software update.

I suggest you find the proof of purchase and take it to any Telecom Retail Store and ask to have it sent away. Tell them about the battery message, they will have come across it before. It should take between 7-10 working days round-trip for the repair.

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Hoppy01

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#295009 31-Jan-2010 21:34

thats great i will take it in tomorrow,

dasimpsonsrule

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#295013 31-Jan-2010 21:47

install sony ericsson update service to redo the software, that way you don't need to send it in

Loismustdye

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#295017 31-Jan-2010 22:00

the phone is stuffed.

I had the same issue with the first one i got from telecom and after they had sent it away, 2 weeks later they replaced the phone. A software update doesnt fix the fault unfortunately.
Tell them its an out of the box fault and that it has happened before, it should be somewhere on their records as to it happening. I have also heard from other sources that it is a relatively common fault, and a few phones have been replaced.

munchkin

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#295018 31-Jan-2010 22:03

A software update usually does fix the problem, Loismustdye.

It's also not an OBF - these have to occur within a certain timeframe after purchase - which is definitely not two months.

As for being common, it happens, but it does not mean it is common. The percentage rate of handsets with this issue would only be around the 2-3% mark.

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