Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


mxpress

376 posts

Ultimate Geek


#57588 18-Feb-2010 10:16
Send private message

Incredible that in New Plymouth there has been NO XT service for several hours that I know of.  I spoke to telecom who said it was a cell site replacement  from late last night that has gone wrong.  My response was "to switch back to the old one then"  At least i made the poor devil on the other end laugh but this is getting beyond a joke. This must be seriously hurting the XT brand. I will hang in there but my goodwill is starting to dim considerably. Errors like this simply should not happen!

[Moderator edit (MF): moved to correct forum]





mxpress

Create new topic
johnr
19282 posts

Uber Geek
Inactive user


  #300061 18-Feb-2010 10:33
Send private message

New Plymouth must have more than one serving cell?

John



mxpress

376 posts

Ultimate Geek


  #300066 18-Feb-2010 10:42
Send private message

I would assume so. I'm told that the outage covers most of Taranaki but that is unconfirmed.




mxpress

johnr
19282 posts

Uber Geek
Inactive user


  #300068 18-Feb-2010 10:47
Send private message

mxpress: I would assume so. I'm told that the outage covers most of Taranaki but that is unconfirmed.


Looks like its larger than that with how busy twitter is



xpd

xpd
Geek @ Coastguard NZ
13765 posts

Uber Geek

Retired Mod
ID Verified
Trusted
Lifetime subscriber

  #300072 18-Feb-2010 11:01
Send private message

Telecom Service Status
Mobile

XT Service Issues
*
18 February 2010

We are aware that customers in New Plymouth and Upper Hutt may be experiencing XT service issues. Our technicians are working to restore full service.

If customers are still experiencing issues from the intermittent disruptions on the evening of Monday 15 February, we ask that you try resetting your mobile phone. You can do this by taking the battery and SIM card out of your phone while it is switched on, then replacing them after one minute. Should this be unsuccessful, please call us back using an alternative mobile or landline phone so that we can better assist you.

We apologise for the inconvenience.

Updated 10:30am Thursday 18 February




       Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

 

                      LinkTree

 

 

 


mxpress

376 posts

Ultimate Geek


  #300123 18-Feb-2010 13:51
Send private message

All up and running again about 12 pm. I do feel sorry for telecom and the staff involved. This must be a trying time for them! But at the end of the day, they can't afford any more problems with XT. Perhaps the roll out was too fast and more time should have been spent on making sure everything was going to work as it should and keep working!




mxpress

johnr
19282 posts

Uber Geek
Inactive user


  #300131 18-Feb-2010 14:13
Send private message

Have to agree I do feel sorry for the staff

sbiddle
30853 posts

Uber Geek

Retired Mod
Trusted
Biddle Corp
Lifetime subscriber

  #300157 18-Feb-2010 16:10
Send private message

Just as an update, the cause of the outage seems to now be public so I'll post it here.

Telecom moved a handful of sites over to their brand new 2nd RNC in Christrchurch. These sites were in Upper Hutt, Wairarapa and Taranaki.

Overnight something went seriously belly up with this new RNC and resulted in all the circuits from each of those sites having to be restored back to the original RNC, a process that takes time.

It seems Telecom simply can't win at present..

 
 
 

Shop now on AliExpress (affiliate link).
oldmaknz
536 posts

Ultimate Geek


  #300162 18-Feb-2010 16:21

Yeah also feel sorry for TNZ. First the initial outages, then the abusive CSR text, now another problem :(.

freitasm
BDFL - Memuneh
79270 posts

Uber Geek

Administrator
ID Verified
Trusted
Geekzone
Lifetime subscriber

  #300168 18-Feb-2010 16:32
Send private message

Folks, please follow up any discussion on this outage to the Statement from Paul Reynods discussion thread now: http://www.geekzone.co.nz/forums.asp?ForumId=39&TopicId=57602




Please support Geekzone by subscribing, or using one of our referral links: Samsung | AliExpress | Wise | Sharesies | Hatch | GoodSyncBackblaze backup


Create new topic





News and reviews »

Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00


eero Pro 7 Review
Posted 23-Jul-2025 12:07


BeeStation Plus Review
Posted 21-Jul-2025 14:21


eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01


WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32


RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26


Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24


Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05


Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01


Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01


Epson Launches New AM-C550Z WorkForce Enterprise printer
Posted 9-Jul-2025 18:22


Samsung Releases Smart Monitor M9
Posted 9-Jul-2025 17:46


Nearly Half of Older Kiwis Still Write their Passwords on Paper
Posted 9-Jul-2025 08:42


D-Link 4G+ Cat6 Wi-Fi 6 DWR-933M Mobile Hotspot Review
Posted 1-Jul-2025 11:34


Oppo A5 Series Launches With New Levels of Durability
Posted 30-Jun-2025 10:15









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.