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801 posts

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#59880 14-Apr-2010 01:02
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Having been a victim of the runaway Telecom usage meter a couple of months ago, I've been careful to run Networx monitoring on all my networked PCs, synching usage totals. My 40GB Pro plan has 6 days to run, and I'm very close to my limit (38.5GB) and of course overage is deadly on this plan. Networx tells me I've done only 20GB total up/down, and I don't run an insecure wifi WAP. Currently I'm trying to get some sense out of Telecom. Has anyone else seen this again lately?




Tivo upgrades to operate with the new OzTivo EPG, support and service. Over 300 performed here so far. See: www.hillcrest.net.nz


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Ultimate Geek

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  #318150 14-Apr-2010 01:16
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Tivo upgrades to operate with the new OzTivo EPG, support and service. Over 300 performed here so far. See: www.hillcrest.net.nz


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  #318185 14-Apr-2010 08:51
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I'm on Pro and not seeing any over-reporting of usage (running Networx and firefox usage meter to keep an eye on it).

Have you logged a ticket with Complex tech support?

 
 
 
 


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  #318192 14-Apr-2010 09:04
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Maybe you are getting all of my traffic?
I am on a fixed plan with Telecom and yet my usage meter has not been working for months now.

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  #318215 14-Apr-2010 09:59
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as a short term solution, you are allowed one plan change every month. when you change plans your usage meter resets.

If you change to, say, adventure plan for the remaing 6 days then you shouldn't have a problem with overage this month.



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  #318225 14-Apr-2010 10:20
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Cymro: I'm on Pro and not seeing any over-reporting of usage (running Networx and firefox usage meter to keep an eye on it).

Have you logged a ticket with Complex tech support?


Someone from that dept was supposed to call me back yesteday, but I haven't heard from them yet. If I can change to the Adventure plan for the remaining 6 days, have the meter reset, then change back to Pro, do I have to wait until the next physical month to change back, or just the next billing period?




Tivo upgrades to operate with the new OzTivo EPG, support and service. Over 300 performed here so far. See: www.hillcrest.net.nz


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  #318250 14-Apr-2010 10:57
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Next billing period

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  #318857 15-Apr-2010 15:16
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This is totally disgusting if what you are saying is true. Last time, it took us all about 3 weeks to convince them to even look into the fault, remember?

 
 
 
 




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  #318930 15-Apr-2010 16:41
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Sheagae: This is totally disgusting if what you are saying is true. Last time, it took us all about 3 weeks to convince them to even look into the fault, remember?


I'm still battling to even get the correct people to call me back. Now that there is a case number in the system, they keep telling me someone will contact me, and I'm tethering on 98% of my limit, but no one calls me back. I'm beginning to wish I hadn't shifted to Telecom now. I can't upgrade to a higher plan than 40GB without committing to a 2yr contact for business 60GB, and they won't entertain doubling my data limit under any circumstances as that promotion's finished. If I change my plan to Adventure 20GB, that has to last me 2 weeks (which it won't at the rate the meter's running), before I can switch back to Pro 40GB. I'm between a rock and a hard place. I must have spoken to 10 people at Telecom, and not one of them have been able to help yet.




Tivo upgrades to operate with the new OzTivo EPG, support and service. Over 300 performed here so far. See: www.hillcrest.net.nz


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  #318934 15-Apr-2010 16:45
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Easy... change your ISP and move on. Clearly Telecom isn't providing the service that you're expecting.




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  #318966 15-Apr-2010 17:23
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chiefie: Easy... change your ISP and move on. Clearly Telecom isn't providing the service that you're expecting.

Not quite as easy. I'm committed to a 1 year contract with termination costs. Telecom have great bandwidth and speed, and apart from their usage meter, I'm very happy with the service, but sure need them to fix this. When their meter broke a few months ago, they admitted there was a problem, yet I still has to pay overage of around $150 for the month, then wait 2 months for the credit to come back. That was over Christmas/New year when money was tight, and there was no compensation for the hassle, fear, restraint required, and short term financial pain. Not sure if I can go through this again, particularly as there may not be as many people affected, and hence less chance they will take it seriously.




Tivo upgrades to operate with the new OzTivo EPG, support and service. Over 300 performed here so far. See: www.hillcrest.net.nz


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  #318977 15-Apr-2010 17:46
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I would try emailing via geekzone or direct messaging via twitter some of the Telecom dudes that hang around geekzone, they might be able to get some wheels in motion with your problem.

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