10 $ texting top-up with Telecom

Forums › Spark New Zealand (including Skinny and BigPipe) › 10 $ texting top-up with Telecom

eljefe

99 posts

Master Geek

#61336 14-May-2010 12:28

What is the story?
Does 10 $ texting still exist?
Their website says it does, and yet if you dial *333 or 0800323232 it is now mysteriously missing as a choice to top-up using your credit card. it starts at 20$ and goes higher.

If you try to top-up for $10 online (using a web browser) there is an error.
Checked it at home on Ubuntu and at work on Windows.

I made a complaint over a week ago to no avail.
I cant be the only person experienceing this...

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489 posts

Ultimate Geek

Trusted

#330077 14-May-2010 12:48

Are you on XT or CDMA?

eljefe

99 posts

Master Geek

#330084 14-May-2010 12:58

I am on CDMA.

eljefe

99 posts

Master Geek

#330088 14-May-2010 13:00

Actually its interesting, I have two phones. Messages sent by my daughter last week when we forgot to pick her up from Dance, arrived with a 13 minute difference. CMA was instant, XT was 13 mins later.
Its the CDMA phone I am having a lack of joy with.

akia

489 posts

Ultimate Geek

Trusted

#330092 14-May-2010 13:12

Hey - you can top up by $10 for CDMA but the IVR appears to not allowing that. I've logged an incident internally for that (as well as your fault).

I've just had one of the testers use a CDMA prepaid phone and was able to get a $10 top up online succesfully. If you're still having troubles online best to contact 123 and inform them of what the error is that you're seeing.

eljefe

99 posts

Master Geek

#330097 14-May-2010 13:19

Hey - you can top up by $10 for CDMA but the IVR appears to not allowing that. I've logged an incident internally for that (as well as your fault).

I've just had one of the testers use a CDMA prepaid phone and was able to get a $10 top up online succesfully. If you're still having troubles online best to contact 123 and inform them of what the error is that you're seeing.

I have lodged complaints twice now in the last week. Both of the people I spoke to were from off-shore and obviously didnt know there stuff.

Not sure what an IVR is.
The error page that comes up has a contact us link on it, which is also dead.

akia

489 posts

Ultimate Geek

Trusted

#330107 14-May-2010 13:39

The IVR is the automated voice that you ring through to to top up. We have just completed a CDMA top up online so best to contact 123 and printscreen the fault and get them to give you an email to send through the issue to. Worse case scenario you can pop into a store and pick up a $10 top up.

eljefe

99 posts

Master Geek

#330112 14-May-2010 13:52

Nope, still not working in Lower Hutt.
Note, the Customer support page is a dead link.

Oops

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Note that to use Quic Broadband you must be comfortable with configuring your own router.

akia

489 posts

Ultimate Geek

Trusted

#330123 14-May-2010 14:13

Could you please PM me your mobile number and we can look into it.

akia

489 posts

Ultimate Geek

Trusted

#330932 17-May-2010 15:43

As per my email response this should now be resolved.

bazzer

3438 posts

Uber Geek

Trusted

#330938 17-May-2010 15:52

So, I can only top up minimum $20 on XT? And this resets the expiry of existing credit too?

akia

489 posts

Ultimate Geek

Trusted

#330945 17-May-2010 16:10

Yes

akia

489 posts

Ultimate Geek

Trusted

#332221 20-May-2010 11:09

Just as a FYI for you all - the CDMA $10 topup option is now currently available on the IVR again. Apologies for the inconvience.

eljefe

99 posts

Master Geek

#332227 20-May-2010 11:16

Awesome!
The power of Community.

Thanks heaps.

NonprayingMantis

6434 posts

Uber Geek

#332296 20-May-2010 12:48

I realise this has been reoslved now, but why would the lack of a $10 topup option have anything to do with the existence of $10txt? the two things are totally unrelated.

richms

28175 posts

Uber Geek

Trusted

Lifetime subscriber

#332346 20-May-2010 13:51

Because people are easily confused, and some people have problems with the idea of putting $20 on and it lasting 2 months.

Richard rich.ms

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