Roaming has stopped working

Forums › Spark New Zealand (including Skinny and BigPipe) › Roaming has stopped working

Behodar

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#62702 13-Jun-2010 07:38

I've been in England for a few days and have been using my XT phone (SE W705a) without any issues. Today I went to Scarborough and the phone dropped to "emergency calls only". I rebooted it a couple of times and it still wasn't working so I started looking around in the options.

Settings > Connectivity > Mobile networks > Select network picks up all the networks, but it just goes back to "emergency calls only" when I select one. The "preferred networks" menu used to list operators all over the world but is now blank. I've manually added O2, Orange, 3 etc back to the list but that hasn't helped.

I borrowed a Vodafone UK SIM and it connects straight away with no issues. As soon as I put my Telecom SIM back in, it goes back to the emergency only screen.

Does anyone have any ideas?

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#341116 13-Jun-2010 08:05

Sounds like a roaming issue log a fault ticket with Telecom NZ

Make sure you include your location where you are in the UK

John

Behodar

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#341283 13-Jun-2010 18:59

Sorry, I fell asleep straight after I posted that! Yes, I have a ticket in with Telecom but haven't heard anything back yet. I was hoping that there was something simple I could do on my phone to fix this but it doesn't look like a phone issue.

Where is the Preferred Networks data stored? I noticed that with the UK Vodafone SIM, that list contained several Vodafone partner networks. So does that list come from the SIM? Or is it downloaded from the network? If it's on the SIM then that concerns me since it would seem that my Telecom SIM has forgotten some of its settings.

nzbnw

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#341288 13-Jun-2010 19:12

Try leaving the battery out for about 60 seconds and then turn you're phone on if you haven't already tried.

Sounds crazy, but I've seen it work.

nzbnw

Behodar

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#341289 13-Jun-2010 19:14

Unfortunately, I've already tried that.

codyc1515

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#341291 13-Jun-2010 19:29

Could just be a soft issue as they were planning on supporting 111 roaming calls from Vodafone/2degrees recently weren't they??

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#341292 13-Jun-2010 19:31

codyc1515: Could just be a soft issue as they were planning on supporting 111 roaming calls from Vodafone/2degrees recently weren't they??

Not related, otherwise we would hear of many more people complaining about it. Also that issue on 111 calls is on inbound roaming, not outbound.

johnr

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#341307 13-Jun-2010 20:54

codyc1515: Could just be a soft issue as they were planning on supporting 111 roaming calls from Vodafone/2degrees recently weren't they??

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Behodar

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#341336 13-Jun-2010 22:43

The problem has fixed itself! It wasn't working a couple of hours ago, but I just turned the phone back on and it happily connected to 3's network. I haven't heard back from the roaming helpdesk so I don't know whether they explicitly fixed it, or whether it was a different issue. But the important thing is that it's working again :)

The "preferred networks" list is still empty, but it doesn't seem to be affecting anything.

Behodar

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#346144 28-Jun-2010 19:59

I'm back home now and the "preferred networks" list is still empty. Is that stored on the phone or SIM? Should I restore the phone firmware to try to get it back? I just tried calling *22800 but it's not compatible with XT (which is really what I expected, but I figured that it couldn't hurt to try).

johnr

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#346145 28-Jun-2010 20:02

Behodar: I'm back home now and the "preferred networks" list is still empty. Is that stored on the phone or SIM? Should I restore the phone firmware to try to get it back? I just tried calling *22800 but it's not compatible with XT (which is really what I expected, but I figured that it couldn't hurt to try).

Don't worry about that list to much it will not affect roaming

Behodar

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#346147 28-Jun-2010 20:04

What's it actually for?

johnr

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#346148 28-Jun-2010 20:05

Behodar: What's it actually for?

If the handset can see more than one network on power up when roaming it will connect to the preferred network in that list

akia

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#346160 28-Jun-2010 21:01

Yep exactly what Johnr said. Sorry I didn't pick this up earlier as I sit next to the engineer for roaming.

Behodar

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#346165 28-Jun-2010 21:17

Right, I'll stop worrying about it!

One thing I did notice is the network name though; I flew via Australia and while there on the way out it connected to Telstra Mobile. On the way back (after the list disappeared) it was called 3TELSTRA. Just an observation :P

nzbnw

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#346168 28-Jun-2010 21:37

3Telstra is a joint network owned by 3 (now VHA) and Telstra, on the 2100MHz band. If you had 3G service on Telstra Mobile that would be Telstra's Next G network.

nzbnw

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