Hi all,
I've had my Telecom service for about 10 days now. I have the Thomson TG585 v8 modem from Telecom, on which I have the wireless interface turned off and my Airport Extreme hooked to the ethenet port, so I use that for wireless access. The reason I opted to do this is because the two macbooks in the house were having trouble connecting to the Thomson wifi, but once I hooked up the airport everything worked just fine.
Since yesterday evening though I've been having a strange problem. The Thomson modem keeps dropping the internet connection. It's happening every few minutes and the internet light on the modem goes off for about 30 seconds and of course we're disconnected from the internet. Then it comes back on and we're online. It's really weird and I don't know what's causing it. Last night I restarted the modem a couple of times hoping this would resolve the problem but no go. This morning when the problem persisted I decided to reset the modem to factory defaults and see if that would sort the issue, but it's still dropping the connection every few minutes and the outage lasts about 20 to 30 secs. I haven't changed anything around the apt or added any new devices to the network.
Any thoughts on what could be causing this? Anyone had a similar experience? I'm wondering whether it might be a Telecom issue or a modem issue?