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3255 posts

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Topic # 67486 2-Sep-2010 18:08
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Hi all

I have a couple of flats all linked together with a pabx system.
In one of the flats, I got slingshot to order a new phone line, and they said the chorus person would be in contact with a time to start work on the job.

They called, and declined the work order a few times because they couldnt find the address.
Then we gave them the property id off the rates bill and herd nothing since.

Yesterday I got a call from one of the people staying in the flats that there was a chorus guy poking around. I wanted them to call me first so i could be there and tell him all i wanted was the line hooked up to and tested at the demarc - i would do the internal house wiring, since the cable from the demarc to the master socket was cut in the attic.

Instead he had gone to the master socket in the house and tried to test it there, and found of course that there was no connection. The phone plugged into the socket was quite clearly a pabx keyphone that worked fine. He had pulled out the wiring behind the plug and then decided to call me.

I told him i only wanted it hooked up at the demarc and I would do the rest, but i didnt know he had played with the wiring behind the master socket, and now that extension has an annoying hissing sound when you try to call on it. I think he may have shorted something in the pabx.

Has this sort of thing happened to anyone before?




Ray Taylor
Taylor Broadband (rural hawkes bay)
www.ruralkiwi.com

There is no place like localhost
For my general guide to extending your wireless network Click Here




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307 posts

Ultimate Geek
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  Reply # 376387 3-Sep-2010 22:00
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Pulling the socket out and reterminating would probably fix it .... also the communication breakdown is probably more slingshots fault than the guy attending.

There is a general policy of no street number then order gets rejected (this may have been what happened?)




Disclaimer: Comments I make are NOT on behalf of my employer, these comments are mine and mine alone.



3255 posts

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  Reply # 376398 3-Sep-2010 23:51
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gave slingshot another go tonight. Apparantly they have to wait for chorus to confirm that the line is complete - ive tested it and there is a dialtone and number assigned.

They are going to try and get back to me.

Did some more testing and reterminated the plug, also tried another keyphone, and found that yea its a port inside the pabx he has damaged.

:-(




Ray Taylor
Taylor Broadband (rural hawkes bay)
www.ruralkiwi.com

There is no place like localhost
For my general guide to extending your wireless network Click Here






3255 posts

Uber Geek
+1 received by user: 641

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  Reply # 382063 19-Sep-2010 23:21
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Had the new line and broadband up and running for a while now but still havent heard anything from either slingshot or chorus about the pabx. Slingshot keep saying someone "will call us back"

So our person who holds the account said we will be going to the small claims tribunal to persue replacment costs if no one contacts us in the next 7 days.

I know it was a chorus technician who did the damage, but they dont work for us, slingshot does so he has emailed them via the website and let them know




Ray Taylor
Taylor Broadband (rural hawkes bay)
www.ruralkiwi.com

There is no place like localhost
For my general guide to extending your wireless network Click Here




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