My poor mother was stuck in the dark ages using dial-up until I dragged her kicking and screaming buying her a T-Stick from Telecom so she could leave the confines of the cold dark garage (the obvious place for her laptop, apparently) for the warmth of the lounge using the laptop as intended.
Orcon gives lifetime email address so figure this is wonderful for my dear old mum because it has taken her close to six years to understand her email address along with the INCREDIMAIL email program (Gotta love those characters - sometimes I get emails swamped with these fabulous icons!) ... so it seemed all would be wonderful.
So I set the T-Stick up and away we go - after explaining a few dozen times how to connect ("Just click on the CONNECT button Ma") and how to disconnect ("Just click on the DISCONNECT button Ma") I left mum to it.
I send an email while I am there - from my iPhone to her email address. Hmmm nope, doesn't work. I call Orcon who tell me that Telecom block Port 25 or some such thing and that I will have to call them to unblock it.
Telecom tell me they do no such thing and Orcon is responsible.
Orcon guy tells me to change the smtp setting to xtra ... I do this. It seems to work.
But now, she isn't receiving mail even though I am sending it and she is unable to send mail - Operation Incomplete comes up time and again.
Far from making my mum's life easier it seems I have eradicated her desire to learn the joys of using the laptop.
Mum called to say she is going to bring it to me tomorrow to fix so I thought I would ask you fella's and fellessa's ... any idea what the problem is?
Obviously part of the problem is that I am not that great - everything I know about computers I have learned here at Geekzone.
Anyway - thanks in advance. Also, I have another question so if you are really kind - find it and answer that one too.
Thanks