Two days ago we lost our broadband connection we have a Thomson TG585V7 the one that telecom supplied us with. We had no Broadband and no internet light we are unsure why this is as we haven't changed anything.

So we tried restarting it and that didn't work and we tried the reset when you push the button in with a pin no luck still. we contacted telecom xtra which is our isp and they say they are getting a technician on to it.

Today we get a broadband light but now we can't connect as it says "authentication failed"  so we get the user name and password reset and still no luck. Xtra says its a problem on there end and they they need to send some setting's though but don't know how long that will take.

We have also tried disconnecting everything but the router still no joy. everything connected to the phone jacks is connected via filter. Thomson Router , Wireless land line phone , Fax phone
We have 2 laptops connected via Wifi one runs windows vista home and the other runs windows 7 ultimate. 

Very upset customer here can anyone offer me some (Helpfull) advise please.