Broadband Issues: authentication failed [2011-01-27]

Forums › Spark New Zealand (including Skinny and BigPipe) › Broadband Issues: authentication failed [2011-01-27]

taneb1

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#76007 27-Jan-2011 09:11

Anyone else not able to access their broadband this morning? Opened up the internet to find router asking for the login for broadband as authentication had failed, tried it a few times, still didn't work. Connected to their neighbours wireless (to test connectivity) and found theirs was down too. Rang telecom to lodge a fault but the hold message said some customers were affected and technicians were working on it and CSR's could not help with the issue at the current time.

Was wondering how wide spread it was? I'm in Oamaru, Otago.

Any comments made are my personal views and does not represent those of my employer

ptinson

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#431688 27-Jan-2011 09:14

taneb1: Anyone else not able to access their broadband this morning? Opened up the internet to find router asking for the login for broadband as authentication had failed, tried it a few times, still didn't work. Connected to their neighbours wireless (to test connectivity) and found theirs was down too. Rang telecom to lodge a fault but the hold message said some customers were affected and technicians were working on it and CSR's could not help with the issue at the current time.

Was wondering how wide spread it was? I'm in Oamaru, Otago.

There is currently a fault under investigation with our Authentication system.
Once i hear more I will update it here.

Paul

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keewee01

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#431692 27-Jan-2011 09:16

Apparently it is an issue in Ashburton too.

My TelstraClear connection is OK.

taneb1

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#431693 27-Jan-2011 09:16

ptinson:
taneb1: Anyone else not able to access their broadband this morning? Opened up the internet to find router asking for the login for broadband as authentication had failed, tried it a few times, still didn't work. Connected to their neighbours wireless (to test connectivity) and found theirs was down too. Rang telecom to lodge a fault but the hold message said some customers were affected and technicians were working on it and CSR's could not help with the issue at the current time.

Was wondering how wide spread it was? I'm in Oamaru, Otago.

There is currently a fault under investigation with our Authentication system.
Once i hear more I will update it here.

Paul

Thanks Paul :)

Any comments made are my personal views and does not represent those of my employer

mxpress

376 posts

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#431709 27-Jan-2011 09:40

taneb1: Anyone else not able to access their broadband this morning? Opened up the internet to find router asking for the login for broadband as authentication had failed, tried it a few times, still didn't work. Connected to their neighbours wireless (to test connectivity) and found theirs was down too. Rang telecom to lodge a fault but the hold message said some customers were affected and technicians were working on it and CSR's could not help with the issue at the current time.

Was wondering how wide spread it was? I'm in Oamaru, Otago.

I have had several calls about this from my customers in the New Plymouth area. Mine is working fine but i did notice my TUC (Traffic usage checker) is not getting any results from Xtras usage meter.

mxpress

davidcole

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#431717 27-Jan-2011 10:01

mxpress:
I have had several calls about this from my customers in the New Plymouth area. Mine is working fine but i did notice my TUC (Traffic usage checker) is not getting any results from Xtras usage meter.

I noticed this as well. Going to the telecom home page and using My Telecom allows you to see your usage however. It's only the Xtra based usage (that TUC uses) that seems to time out.

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freitasm

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#431725 27-Jan-2011 10:09

It would help a lot if folks reported this http://www.geekzone.co.nz/fault.asp

ptinson

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#431729 27-Jan-2011 10:13

Can people please test again if you already had issues and report back.

Regards

Paul

PS. Ill log one for you freitasm

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alvstar2001

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#431740 27-Jan-2011 10:33

looks good people!

alvstar2001

ptinson

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#431754 27-Jan-2011 11:07

The incident was resolved around 10:00 once the problem was identified and resolved.

Sorry for any inconvenience caused due to this incident has caused.

Regards

Paul

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mxpress

376 posts

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#431766 27-Jan-2011 11:49

Excellent response and communication Paul. Traffic Usage checker is still not working though although as stated above , telecoms Usage meter is.

mxpress

ptinson

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#431771 27-Jan-2011 12:05

mxpress: Excellent response and communication Paul. Traffic Usage checker is still not working though although as stated above , telecoms Usage meter is.

Why thank you, although it looks like my inglish could do with an upgrade... Shocking in my head it read OK.
(deliberate spelling mistake)

Will see if anyone here has tuc and test it.

Paul

meat popsicle