Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


raytaylor

3468 posts

Uber Geek

Trusted

#80975 6-Apr-2011 22:06
Send private message

Had a client on friday loose their DSL sync.
Telecom 2nd level help said there was a firmware upgrade done at the cabinet on friday

Tried two routers supplied by telecom - the thomson tg585 and their old still working dlink 302. Both wont sync up.

Chorus tech came out and confirmed sync and a connection with his ancient Nokia dsl router, tested the line and reckoned everything was okay. Until he remembered - he had another call out around the corner with another customer last week. same issue - after firmware was upgraded on their cabinet, they couldnt sync up with their modem. Reckons Alcatel are outsourced to manage the dslams.

So the chorus tech reckons we should ring telecom and ask for a replacment modem. But i am guesing this is going to be difficult.

He is going to mention the firmware upgrade as the cause of the fault in the chorus ticket.
It seems stupid that they wouldnt test modems they issued against new cabinet firmware.
 
I am wondering if this has happened to anyone else before and what their outcome was?





Ray Taylor
Taylor Broadband (rural hawkes bay)
www.ruralkiwi.com

There is no place like localhost
For my general guide to extending your wireless network Click Here




Create new topic
Ragnor
8035 posts

Uber Geek

Trusted

  #456166 6-Apr-2011 22:46
Send private message

Hardware incompatibilities do happen from time to time, do you have any other modem's kicking around you can test with eg: cheap Dynalink RTA1320 or something?

Other than that make sure the ticket stays open and leverage social media to raise the issue too
http://twitter.com/telecomnz
http://www.facebook.com/telecomnz

jjnz1
1198 posts

Uber Geek

Subscriber

  #456185 7-Apr-2011 00:31
Send private message

Thats weird, that is about the same time my connection dropped out. My modem will sync to ADSL2+ speeds but will not establish a ppp connection used to authenticate. 

On Monday I changed from HD to Orcon, which should have gone live Tuesday. I didn't receive their modem until today, so I plugged it in and it has the same problem, -so that eliminates devices? 

I need to ring Orcon back again tomorrow to tell them their solution of port resetting or whatever they did today didn't work.  

I'm not too fussed though, as I am just plain sailing on my Maxnet connection at the mo. 

Create new topic





News »

Vodafone enables 5G roaming - for when international travel comes
Posted 30-Oct-2020 15:03


Spark awards funding to Kiwi businesses in 5G funding initiative
Posted 30-Oct-2020 14:58


Huawei launches IdeaHub Pro in New Zealand
Posted 27-Oct-2020 16:41


Southland-based IT specialist providing virtual services worldwide
Posted 27-Oct-2020 15:55


NASA discovers water on sunlit surface of Moon
Posted 27-Oct-2020 08:30


Huawei introduces new features to Petal Search, Maps and Docs
Posted 26-Oct-2020 18:05


Nokia selected by NASA to build first ever cellular network on the Moon
Posted 21-Oct-2020 08:34


Nanoleaf enhances lighting line with launch of Triangles and Mini Triangles
Posted 17-Oct-2020 20:18


Synology unveils DS16211+
Posted 17-Oct-2020 20:12


Ingram Micro introduces FootfallCam to New Zealand channel
Posted 17-Oct-2020 20:06


Dropbox adopts Virtual First working policy
Posted 17-Oct-2020 19:47


OPPO announces Reno4 Series 5G line-up in NZ
Posted 16-Oct-2020 08:52


Microsoft Highway to a Hundred expands to Asia Pacific
Posted 14-Oct-2020 09:34


Spark turns on 5G in Auckland
Posted 14-Oct-2020 09:29


AMD Launches AMD Ryzen 5000 Series Desktop Processors
Posted 9-Oct-2020 10:13









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.