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Topic # 9449 18-Sep-2006 00:43
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Right, so where to start, In march this year I had a problem with my phone not charging, so I sent it away to get fixed.
When I got it back the lovely people at telecom had decided to also give me a new aerial as well. From the moment I got it out of the store it would not find reception, so I sent it back.

They then gave me a new phone as they couldn't find the problem, again it wouldn't find reception, and when it did sometimes it took three to four tries to send a text, others it would decide half way through sending there was no reception afterall, so I sent it back again, and in return I got phone number three.

Sadly, this phone also would not work very well, I mean it still works but not well, four of my friends have this same phone, and when they all have full reception, mine will be wavering between one bar and no service. On my last expedition to Telecom the bewildered staff member said "maybe you have some field around you blocking reception?" at this point I just give up, I'm not mean to my phone, I love it a lot and treat it nicely so why does it do this to me?!


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Reply # 46305 18-Sep-2006 00:50
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Given the number of times it has been fixed and now replaced I think you have a strong case for a refund or at least the option of getting a different phone.

I had the same problem with my phone being sent away and not being fixed. Eventually after htreatening legal action the higher ups at Telecom stepped in and i got my money back. But thats not really a fun way to get it solved.

Go to the shop and explain that there is something wrong and if they cant fix it properly then you would like to get a different phone, go for a Nokia 6165, very nice phone, excellent reception even at the edge of coverage areas. Probably the closest to the 7400 except it takes video and its a Nokia so its much better!!



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  Reply # 46308 18-Sep-2006 00:56
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Thats a wonderful idea, only problem is I've had the same problem with three different phones of the same model, a problem which noone else seems to have had. The last time I went in they actually said that I must be doing something wrong with them all, my original phone was nearly a year old, but thankfully I got the extended warranty otherwise I would be screwed. As a teenager I basically idolise my phone, and would never compromise it's safety! there is no possible way it could actually be me though is there?

 
 
 
 


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  Reply # 46309 18-Sep-2006 01:01
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If you are having the same problem with all the phones then you surely have a cause to return for a different model.

Are there any settings you are changing?



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  Reply # 46312 18-Sep-2006 01:06
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Nope, I really should just try that, problem is the fact I'm only seventeen and rather small too means that no-one ever takes me seriously, to the point that one of the people in the store to me and a friend to "run along children". So asking for a new model will require a lot of bravery, any tips on what to say?

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  Reply # 46314 18-Sep-2006 01:11
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Yes its not easy to convince them that whatever is wrong is not your fault.

Take someone with you to back you up, like your boyfriend. Just be clear that this problem has happened on all the phones, that you take good care of it, you dont mess with settings and that you really need something done about it, either for it to be fixed properly or replaced with a different model. Be firm, dont punch the salesperson despite the fact that you will want to.




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  Reply # 46316 18-Sep-2006 01:14
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Thanks, I'll post how it goes when I get the courage to go in, just hoping that I get one of the nice ones, a couple are a bit sick of me by now, but it happens

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Reply # 46317 18-Sep-2006 01:17
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Best of luck, keep us posted

sat

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  Reply # 46343 18-Sep-2006 13:00
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Go to e different telecom dealer, if you give me an idea of where you are in the country, i can suggest the best place for you to go

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  Reply # 46346 18-Sep-2006 13:02
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You cant get a refund or exchange a phone at a different dealer.



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  Reply # 46350 18-Sep-2006 13:07
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See but theres also a problem there, as I have always gone to the queensgate branch in lower hutt, except last time they gave me my phone back I went to put my number back on it (I have spare phones which I put the number onto while its getting repaired) and they tried to tell me my phone was brought some place in auckland and they have now lost all records of me buying the phone there!

sat

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  Reply # 46351 18-Sep-2006 13:08
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bradstewart: You cant get a refund or exchange a phone at a different dealer.



says who? Pebbles may get better level of service at another dealer, what hapens if you move to another city and your phone goes wrong? say you move from auckland to invercagill do you have to go back to auckland to get your phone fixed?? A. NO


all telecom dealers will access to the same info


sat

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  Reply # 46354 18-Sep-2006 13:14
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Pebbles go to orb high street oppoisite stevens ford and ask to speak to lisa(she is the manager) TELL  her you spoke to mike, she will look after you



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  Reply # 46358 18-Sep-2006 13:38
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Right, so I walk up to the counter, ask for lisa and tell her a guy called mike sent me... cool. Hopefully this will work because I really am sick of being treated like an idiot because of my age, I mean some people just don't seem to realise that no matter what my age is, I'm still a paying customer. They bow to me, not the other way round! lol

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Reply # 46365 18-Sep-2006 13:55
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And remember to say "Thank you" if things work ok. A lot of people forget that - sometimes it takes a lot of internal work to have things done, since not all the time the person dealing with you is the person deciding things.

People need to learn to market themselves, brand it and sell it well. Works for getting jobs, and other little things too.

Back to general geek stuff. Sorry.








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  Reply # 46373 18-Sep-2006 15:07
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Right, so I went to the recommended Lisa and she was so lovely!!!! One of the first telecom people I have actually liked talking to, unfortunately she too will just send the phone away to see what they can do, but she's the only one who offered, and gave me a loan phone which is pretty cool.

Now the next problem, as I think their system may have lost me she is likely to need a proof-of-purchase, being a teenager I would have never even thought of keeping the reciept so I'm likely screwed, I have one of those contract things you have to sign when you send your phone to telelogistics but that's it so we will see how this goes.

Oh and about a replacement phone, they will only replace it with the same model just a new phone, so maybe I am just cursed, or fourth phone lucky? because I doubt they will be able to find the fault again, maybe it is just me, and I do block the signals.... although that is entirely impossible we shall see.

Oh and don't worry, I always say thank you, my mummy brought me up well Smile

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