We have a customer who is having a massive e-mail problem. It's affecting her business because the e-mails are taking forever to show up.
She can send an e-mail and within 2 minutes it will be in my inbox and I can reply to her. Then comes the big problem. It takes almost 24 hours in some cases for the e-mails to come through to her account. As you can image this is unacceptable.
The problem is I can't work out where the problem lies. It doesn't seem to be her machine because when she logs into webmail the e-mail isn't on the server. It isn't my machine because others send her stuff and it doesn't come through until many hours later as well.
So, what could be the problem? Is it a Telecom thing or a Yahoo thing? Telecom is saying they can't find any issue which is pretty much Telecom's mantra but they offer no ideas as to where the problem could be.
Has anyone had this issue? If so what did you do to fix the issue?
Thanks folks