Wootric survey running on Geekzone

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freitasm

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Topic # 185810 6-Dec-2015 20:56

Just a heads up that we're currently running a satisfaction survey on Geekzone.

The survey will appear at the bottom of the page, five seconds after the page is loaded. The survey is just one question (with a 1 - 10 score).

Please answer - nicely - so we can have an idea of how you feel when visiting Geekzone. I know when we ran a similar survey a couple of months ago some people posted a 0 rating just because we were running the survey. Please don't do this as it completely skews the results.

Once you answer the question the survey will disappear.

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Reply # 1441556 6-Dec-2015 21:00

"How likely are you to recommend this product or service to a friend or co-worker?" what product?

maybe a bit of an introduction as to what it is for and a would you like to participate yes or no would make it less intrusive

http://www.geekzone.co.nz/forums.asp?forumid=4&topicid=185811

freitasm

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Reply # 1441557 6-Dec-2015 21:01

I have updated the question to specifically mention Geekzone. If you have already answered the survey, that's it. Otherwise you will the updated question soon.

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freitasm

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Reply # 1441558 6-Dec-2015 21:02

Jase2985: maybe a bit of an introduction as to what it is for and a would you like to participate yes or no would make it less intrusive

If I put lots of questions there - "would you like to participate" and a full explanation - then you will spend too much time on that. It's meant to be a three seconds thing.

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Reply # 1441559 6-Dec-2015 21:02

Jase2985: "How likely are you to recommend this product or service to a friend or co-worker?" what product?

maybe a bit of an introduction as to what it is for and a would you like to participate yes or no would make it less intrusive

http://www.geekzone.co.nz/forums.asp?forumid=4&topicid=185811

I agree regarding what product? Are we supposed to recommend the certain thread we are on, the GZ website or...?

I voted 10 anyway, I love GZ, very helpful and friendly people. But I didn't really know what I was giving a 10 for...

freitasm

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Reply # 1441561 6-Dec-2015 21:04

As I mentioned, the question has been customised so it should appear as "Would you recommend Geekzone..." from now on.

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Jase2985

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Reply # 1441562 6-Dec-2015 21:04

freitasm:

Jase2985: maybe a bit of an introduction as to what it is for and a would you like to participate yes or no would make it less intrusive

If I put lots of questions there - "would you like to participate" and a full explanation - then you will spend too much time on that. It's meant to be a three seconds thing.

it may have meant to be a 3 second thing but when you have no clue as to what it is for what its for how are you suppose to answer anything?

i closed it as i considered it to be spam as i didnt know what it was for.

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Reply # 1441565 6-Dec-2015 21:11

3 people support this post

I wouldn't recommend GZ to a friend or co-worker. I like Geekzone, I like the people on here and the new people who find it, but I don't care to invite everyone I know here. That's what Facebook is for. So I answered the question truthfully, which is a low number, but it doesn't recommend my satisfaction with Geekzone.

When you deal with technical people you need to be quite precise with your questions, and interpret the data carefully. For example I once had a secret Santa where the rule was "no boxes of chocolates". I gave a bag of chocolates. Completely within the rules, but the rules were poorly thought out.

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freitasm

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Reply # 1441566 6-Dec-2015 21:15

I think you folks take the question too literally.

Imagine it like this "If your friend or co-worker needed some help with something, would you recommend Geekzone?"

Unfortunately the standard NPS question is "Would you recommend Geekzone to a friend?" which obviously some of you wouldn't - neither would I. But if someone needs what we have here, would you?

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Reply # 1441690 7-Dec-2015 06:53

One person supports this post

can i ask why if i closed the survey last time i was on the site, am i greeted with it again when i visit?

i know you want people to fill it in, but surely dismissing it suggests you dont want to answer it and shouldnt be greeted with it again

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Reply # 1441692 7-Dec-2015 06:58

6 people support this post

I think it took a tedious 1.3 seconds to complete and absolutely wrecked my schedule for the rest of the day.

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Reply # 1441698 7-Dec-2015 07:29

One person supports this post

MikeB4: I think it took a tedious 1.3 seconds to complete and absolutely wrecked my schedule for the rest of the day.

Tee hee. Much the same with me. I was devastated.

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Reply # 1441700 7-Dec-2015 07:33

you fail to miss the point its not about the time it takes. its about being given no choose but to fill it out or have it show up every time i visit.

if i open 10+ tabs before i realize the survey is there, then complete the survey it doesnt automatically disappear on the other 9 tabs so i now have to close it on those 9 tabs

IMO this is not the right way of going about a survey

freitasm

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Reply # 1441702 7-Dec-2015 07:37

Jase2985: if i open 10+ tabs before i realize the survey is there, then complete the survey it doesnt automatically disappear on the other 9 tabs so i now have to close it on those 9 tabs

This would require some constant synchronous communication between the script and the servers. Once you dismiss in one tab the other tabs would either receive a push notification or constantly poll the server to see if there's anything there about the survey being completed/dismissed.

Seriously, the amount of time this would use on a CPU would make it an interesting exercise when people started complaining about it.

Just fill the survey or dismiss it. The other tabs will still be there but you know you done it so disregard. When you close those tabs it will be gone.

What's so hard about it?

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