I wanted to share my extremely positive experience with Vodafone over the last few days. 

I also want to make clear I have received no financial incentive for these comments and that I am in no way related or employed by Vodafone.

I recently wanted to go away for a few days, and where I was going there was no decent landline based broadband, but I also wanted to be able to work remotely.

I wanted to add 1-2GB of data to my mobile plan, but was told there wasn't anything cost effective that would allow for it. Then the person on the end of the phone asked me to hold and said, when he came back, that having looked at my plans, we were on an older plan than the current ones, and that by signing one of these new plans, I could double my current monthly data allowance, wipe $100 in call costs from my current bill and for the first 6 months get additional 1GB of data. He said he had looked at the other phones on my account and could offer the same on those mobiles as well.  All in all he has saved us $160 a month on our account. He answered his emails promptly, was professional and displayed a great deal of patience. 

He offered me a contract with a hardware subsidy on the other phones which were not on contract. My contract had sometime to run and when I queried cancelling and getting a new plan he said I would need to pay a $150 early termination fee. I queried this and he said it was fixed but he would speak to his manager, who later authorized a waiver so I could get the full hardware subsidy.

At the end I asked about one of the numbers I have which we aren't using and he suggested migrating it to a prepay which had a 12 month expiry which would save me a further $330 a year, and passed me on to the right department, gave them the full run down and then passed me through. The new attendant asked if I wanted to stay on account, but suspend the account and then said she would waive the fees related to that.

Transition to the new plans has been seamless. 

Yesterday my office phones were faulting (Static) and it appeared (mistakenly) our Static IP had been blacklisted with VF's smtp servers (Not with anyone else though).  I spoke to a person who asked the right questions and opened a case for Chorus to investigate which they did a few hours later (Resolved before This mornings working day started). A Chorus tech attended site to check everything was working. 

I got a follow up from the VF employee saying the blacklist had been removed and his apologies for the problem, and indeed the problem was resolved. 

I recently installed Vf's Android app for monitoring my account and it works flawless, and even has a widget which is lightweight and well designed. 

Thanks Vodafone, you guys rock, keep up the good work!