Vodafone now charging extra to pay bill online

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#1009976 20-Mar-2014 16:17

mattbush: With Vodafone charging $1.50 per letter invoice and 2% per credit card/debit card transaction its simply surcharges which in effect is price increases.

Next they will charge us to call their infamous call centre...just wait and see.

They already did that on prepay, $1 a few years back.

MikeHales

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#1009982 20-Mar-2014 16:22

[With Vodafone charging $1.50 per letter invoice and 2% per credit card/debit card transaction its simply surcharges which in effect is price increases.]

Both are optional - get your bill by email = no charge; pay your bill by automatic payment = no fee

hagrid

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#1010007 20-Mar-2014 16:35

MikeHales:
[With Vodafone charging $1.50 per letter invoice and 2% per credit card/debit card transaction its simply surcharges which in effect is price increases.]

Both are optional - get your bill by email = no charge; pay your bill by automatic payment = no fee

Wait your also charging for mobile account paper bills now? or is this just fixed line internet? Because if you are or are thinking of don't forgot the last time you tried that with mobile accounts people weren't happy and you sent out a statement entitled "' we're only human'' didn't realize our customers would't be happy about that, so paper bills will be continue to be free, we listen to our customers.... so those of u unhappy about the credit card surcharge of 2% spam vodafone with complaints and they will probably listen

MikeHales

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#1010012 20-Mar-2014 16:41

No mobile paper bills are supplied no charge. We can and are passing on your feedback to the banks and credit card companies re the fee.

hagrid

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#1010021 20-Mar-2014 16:42

wait it's not vodafone being greedy as usual?

Linuxluver

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#1010043 20-Mar-2014 17:55

hagrid: wait it's not vodafone being greedy as usual?

Probably not. The banks have wet dreams about clipping the ticket for all transactions. They object furiously to transaction taxes...unless they are collecting them (defacto) as they are here. The idea of a percentage is even more fun. The more you spend, the more they earn! No connections whatever to the actual cost of providing the service.

They weaned us off free cash. Can't charge people for using money. Instead now that we all use cards and our every purchase can be monitored, recorded and handed over to various security agencies, they charge for those.

I'm considering going back to cash.

As for being charged to pay my bill....that's like a tax on a tax. I will terminate any service with prejudice if they start doing that. I'll just go without it rather than submit to this.

It seems like a small thing. They are ALL small things. But collectively, they add up to one big thing: our wages get screwed down, our hours of work expand and the days we work on can be any day at all.....and at the same time everyone else gets to put their hand into my shrinking pocket.

Get your hand out of my pocket. Now. Or I'll cut it off.

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Linuxluver

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#1010048 20-Mar-2014 18:00

johnr: Nothing has changed around Prepay, You don't get a bill for Prepay

To be clear: No credit or debit card surcharge for topping up a pre-pay phone?

Y / N

Ta.

:-)

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Linuxluver

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#1010053 20-Mar-2014 18:03

johnr:
Linuxluver:
johnr: Pay by internet banking,

If you top up using VISA debit using "TMU" on the phone, do you still pay the 2% surcharge?

Topup or pay a bill? These are 2 different things

I'm learning you think they are different things. Don't assume too much about what definitions customer may or may not use.

A customer gives money to the service provider.
The service provider decides that when you give them money they will charge you a fee for the method of payment on some services and not others.

On what basis?

The customer just wants to give you money.

Any distinction is - necessarily - arbitrary and cannot be anticipated by the customer who just wants to....give you money.

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hagrid

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#1010057 20-Mar-2014 18:05

Linuxluver:
hagrid: wait it's not vodafone being greedy as usual?

Probably not. The banks have wet dreams about clipping the ticket for all transactions. They object furiously to transaction taxes...unless they are collecting them (defacto) as they are here. The idea of a percentage is even more fun. The more you spend, the more they earn! No connections whatever to the actual cost of providing the service.

They weaned us off free cash. Can't charge people for using money. Instead now that we all use cards and our every purchase can be monitored, recorded and handed over to various security agencies, they charge for those.

I'm considering going back to cash.

As for being charged to pay my bill....that's like a tax on a tax. I will terminate any service with prejudice if they start doing that. I'll just go without it rather than submit to this.

It seems like a small thing. They are ALL small things. But collectively, they add up to one big thing: our wages get screwed down, our hours of work expand and the days we work on can be any day at all.....and at the same time everyone else gets to put their hand into my shrinking pocket.

Get your hand out of my pocket. Now. Or I'll cut it off.

you mean close your bank accounts and deal only in cash?

mattbush

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#1010116 20-Mar-2014 20:03

MikeHales: No mobile paper bills are supplied no charge. We can and are passing on your feedback to the banks and credit card companies re the fee.

Mike

You are treating readers of this thread as complete idiots and too be honest its very degrading.

Its the norm in New Zealand that certain operating costs are included in the overhead portion of the cost to supply a service or good. This is how the majority of commercial organisations operate around the globe.

Air New Zealand began charging surcharges to recover extraordinary costs associated with oil costs. Vodafone simply got on the band wagon as a means to charge traditional customers more.

To be an honest retailer/provider Vodafone would and should have offered a discount to electronic bill payments rather than the heavy handed way its done this. It doesn't matter what spin you try and put on it, the facts speak for themselves. In the end its your customers choice as to where they purchase their services. Whilst this alone would not sway any customers to change provider, it will indeed contribute to a more negative view of Vodafone.

Your outfit makes Telstraclear look like angels. Since you dont listen to your customers, you should perhaps start listening to your contractors!!

Geektastic

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#1010972 22-Mar-2014 11:03

AFAICS there is no mention of the 2% surcharge anywhere in the small print on my most recent monthly mobile bill...!

Also, how will be get an invoice for the surcharge if it is paid? Will it appear as a line item on the next bill, because IRD will want to see it somewhere if we are claiming it as a business/GST expense.

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richms

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#1010975 22-Mar-2014 11:08

Also will they do the gst correct on it?

Richard rich.ms

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#1010976 22-Mar-2014 11:13

And why is there no fee for recurring payments?

The bank charge will surely be the same whether one off or recurring and the *ahem* "convenience" is the same also.

Geektastic

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#1010977 22-Mar-2014 11:15

mattbush:
MikeHales: No mobile paper bills are supplied no charge. We can and are passing on your feedback to the banks and credit card companies re the fee.

Mike

You are treating readers of this thread as complete idiots and too be honest its very degrading.

Its the norm in New Zealand that certain operating costs are included in the overhead portion of the cost to supply a service or good. This is how the majority of commercial organisations operate around the globe.

Air New Zealand began charging surcharges to recover extraordinary costs associated with oil costs. Vodafone simply got on the band wagon as a means to charge traditional customers more.

To be an honest retailer/provider Vodafone would and should have offered a discount to electronic bill payments rather than the heavy handed way its done this. It doesn't matter what spin you try and put on it, the facts speak for themselves. In the end its your customers choice as to where they purchase their services. Whilst this alone would not sway any customers to change provider, it will indeed contribute to a more negative view of Vodafone.

Your outfit makes Telstraclear look like angels. Since you dont listen to your customers, you should perhaps start listening to your contractors!!

I wonder what would happen if the contractors started applying a 2% "convenience fee"?!

"If your bill is paid using any method on a day of the week ending in 'y' we will add a 2% convenience fee to cover our costs."!!

MikeHales

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#1010983 22-Mar-2014 11:38

Hi MattBush

You are treating readers of this thread as complete idiots and too be honest its very degrading.
> Really? Apologies, certainly not intended that way. I'm being honest and open about the fee and the background to it.

Its the norm in New Zealand that certain operating costs are included in the overhead portion of the cost to supply a service or good. This is how the majority of commercial organisations operate around the globe.

Air New Zealand began charging surcharges to recover extraordinary costs associated with oil costs. Vodafone simply got on the band wagon as a means to charge traditional customers more.

> I can't speak to the background to Air NZ's decision regarding the credit card convenience fee - I cited Air NZ and Telecom as examples that this is not a Vodafone-only thing i.e. other businesses and telecoms companies also pass on the fee. But I completely disagree re your point for VF, it's a move that brings us to parity with our direct competitors and only applies to one-off payments, it in no ways targets 'traditional' customers. As you mention, it's an operating cost from the credit card companies that we have had to pass on in certain circumstances.

To be an honest retailer/provider Vodafone would and should have offered a discount to electronic bill payments rather than the heavy handed way its done this. It doesn't matter what spin you try and put on it, the facts speak for themselves. In the end its your customers choice as to where they purchase their services. Whilst this alone would not sway any customers to change provider, it will indeed contribute to a more negative view of Vodafone.

> I agree that it's (the fee) a challenge to customer perceptions of Vodafone as a company, which is why on this forum, on the Vodafone Community, via email and on the phone, we are being open and honest about this. As a company we take great pride in putting customers (and contractors) at the front of everything we do, I personally put myself out there and I'm happy to engage about Vodafone, its products, services and business as I believe in what we do and how we go about business. Does any business get everything right? Of course not, but we do listen, adjust and keep trying to do the best for our customers - providing NZ's best network, great value products and services, help when it's needed as well as being a good member of the wider NZ community - check out Foundation and other activities. So, when I read words like "heavy-handed", "spin" and accusations of being degrading and treating folks like idiots - I'm sorry but you're completely wrong. I respect your right to your opinion and to voice it, but no.

Your outfit makes Telstraclear look like angels. Since you dont listen to your customers, you should perhaps start listening to your contractors!!

> Again, sorry but we do listen. You equate listening to doing what is asked for, every time for everyone. We certainly do listen and the things our customers, partners and others say are taken onboard. Always listening on social media and via direct comms and glad to get the feedback - good and bad. We totally understand our customers have a choice and work hard to ensure they choose us.

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