Vodafone now charging extra to pay bill online

Forums › Vodafone New Zealand › Vodafone now charging extra to pay bill online

garbonzai

263 posts

Ultimate Geek

# 142465 13-Mar-2014 22:33

Like it says in the title,

Payed my Vodafone account online today as per usual and noticed that they are now charging an extra 2% for credit and debit card payments in there portal, not to happy really.

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# 1005255 13-Mar-2014 22:35

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Just for one-off payments isn't it? Recurring credit card payments are exempt I think.

garbonzai

263 posts

Ultimate Geek

# 1005256 13-Mar-2014 22:38

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corksta: Just for one-off payments isn't it? Recurring credit card payments are exempt I think.

Don't know, have only ever payed it online in there portal

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tardtasticx

2959 posts

Uber Geek

# 1005276 13-Mar-2014 23:08

I think telecom do the same? Through phone and internet methods.
Its probably the charges from the payment processing company/credit card company.

I can understand the dairy over the road charging for it, or not taking it at all. But surely the big telcos can absorb the charge for an almost instant payment with no human interaction with your staff (wasting more time which = money.)

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SteveON

1917 posts

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# 1005282 13-Mar-2014 23:22

Things are tight. It costs them so why shouldn't they pass the costs on? You should pay via the cheapest means possible.

tardtasticx

2959 posts

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# 1005284 13-Mar-2014 23:29

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SteveON: Things are tight. It costs them so why shouldn't they pass the costs on? You should pay via the cheapest means possible.

They should reflect this in their pricing. We're already going to start having to pay a separate fee for receiving the bill. Soon we'll have to pay to turn our mobiles on or do a SIM swap.

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Coil

6615 posts

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# 1005285 13-Mar-2014 23:30

If you call to pay your bill it will cost you, I think its effective from next month or even now. Only just noticed the surcharge for the mobile billing side.

garbonzai

263 posts

Ultimate Geek

# 1005292 13-Mar-2014 23:41

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SteveON: Things are tight. It costs them so why shouldn't they pass the costs on? You should pay via the cheapest means possible.

It is included in the price, if I go into the post office to pay a bill, they get commission on that, if I pay online there is no staff wages to pay, its just penny pinching.

I pay my bill by way of what's convenient to me, I'm the customer, not Vodafone.

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Geektastic

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# 1005302 14-Mar-2014 00:26

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Airlines are the worst for this kind of thing.

Pretty soon I will start sending VF etc invoices for my time used whenever they send surveys etc by text message that I have to take time out to read....and for the time spent reading my bill......and demanding a per diem refund if service goes down....

Often card payment fees apply only to credit cards so if you get Visa Debit you can use that and not pay fees.

Coil

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# 1005306 14-Mar-2014 00:57

Geektastic: Airlines are the worst for this kind of thing.

Often card payment fees apply only to credit cards so if you get Visa Debit you can use that and not pay fees.

Still bewilders me why they do this.
Screen cap as it states.

kiwitrc

4123 posts

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# 1005314 14-Mar-2014 03:36

TimA: Thats 2 cans of coke i am out of each month

In that case you should be thanking them for improving your health :)

sidders80

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# 1005322 14-Mar-2014 06:28

After watching this thread I checked my account and yes I have been charged a fee too. Now I paid using the app and no such alert came up. Nonetheless from next month I will go to the post office and pay there which means I don't pay any fee but Vodafone pays commission to NZ post which I believe is $7 or so.

Sid

MikeHales

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Vodafone NZ

# 1005323 14-Mar-2014 06:38

The fee is charged by Air NZ, Telecom and others but set up a variable credit card automatic payment and no fee applies.

Channel Manager, Help & Support @ Vodafone NZ

johnr

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# 1005324 14-Mar-2014 06:53

Pay by internet banking,

MikeB4

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# 1005326 14-Mar-2014 07:41

johnr: Pay by internet banking,

Absolutely

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jeffnz

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# 1005329 14-Mar-2014 07:50

I agree with some posters that any payment online should be free of any extra charges but when you think of it the credit card is just that, paying on credit so that comes at a cost which is being passed on so I limit my use of the Visa until I need to as it costs me.

Like JohnR says " pay by internet banking" its safer as quick and doesn't cost

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