I had my T box installed Tuesday, no problems. The next day checked the 'guide' and discovered that there was nothing shown for that day except 'please wait' but the progs were shown for the next 2 days only, Consequently a prog that I had set to record didn't happen.  Rang TCL, waited quite a while to be told by someone that they had no idea what a T box was. Wot!!! He said that he had been asked to help out on the phones as they were so busy but didn't work in that area. He went away to ask someone who said to power off the modem and  T box. It worked. ( Silly me, I should have known to have done that).

The next day I turned on, went into planner and clicked 'OK' to play a film that I had recorded the evening before and the whole screen went dark followed with a window saying 'service not available' contact TCL to resolve the problem. I tried to power off modem etc several times and nothing happened. Rang them and waited 50 mins then was told to power off moden T box etc. It worked!!!!  I decided to ask them whilst I had them on the phone how would I know whether the HD ticket had been enabled. Was transferred to someone else who wasn't sure so went away to ask someone and then came back and said it didn't look as if it had been enabled and that the HD  orders were not going through until next week and so to ring back after that. That took an hour and half. So frustrating!!! I'm almost frightened to turn it on now, wondering what else will go wrong for me.