[TelstraClear] T-Box issues continued

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Ultimate Geek
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TelstraClear

#699565 11-Oct-2012 10:57

Hi Bkice. If you turn your TV and amp off at the wall, wait 10 seconds or so and then re-power the TV and amp this should restore the sound.

Cheers, Gary

kharris

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#699829 11-Oct-2012 17:06

TelstraClear: Hi Bkice. If you turn your TV and amp off at the wall, wait 10 seconds or so and then re-power the TV and amp this should restore the sound.

Cheers, Gary

Hi Gary,

The update is really good so far.

However, I also got a very loud screaching sound through my TV when I re-booted by T-Box. I am sure it wasn't too good for the small speakers in a TV. Unpluging and replugging the HDMI did not fix it. I turned the TV off for a while and it came right.
I am sure this is not a fault with the TV as the firmware is up to date and I have never experienced this before the T-box software update. I will make sure the volume is at a minimum before I reboot it ever again.

Can you request that your developers have a look at this issue for the next software release.

There are a few other features that I would like to add to the list if possible.
1. When recording programs that overlap because of the recording buffer, a schedule conflict is not identified at the time of setting. But when the recording takes place the recording fails. For overlapping programs due to the buffer, could the show a warning that the programs overlap and then record them without the buffer where they overlap. I have used a few other PVR's and most of them do this.
2. When the 'newest' filter is being used in the planner, display 'to be recorded' programs AFTER 'recorded' and 'viewed' programs. Putting them above make makes the feature a bit silly because you still have to scroll to get to the 'newest' recordings
3. Remember the last used planner and guide filters or put a default in the settings. So you don't have to apply the filter usually used every time.

The last one I would class as a bug. When using the channel up and down buttons the banner does not change quick enough when you press the button multiple times so it is impossible to know where you are up to. When you use the arrow buttons to scroll through the banner it changes fine for each button press so it must be that the banner is not being updated until the channel change is done.

Kind regards
Kirk.

TelstraClear

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Ultimate Geek
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TelstraClear

#700096 12-Oct-2012 10:54

Hi all. Thanks for the comments and feedback so far.

In regards to the ‘screeching’ that a few have mentioned here, we haven’t seen that in testing. There have been changes to the HDMI audio, so it’s good practice to power off your TV (and AV receiver if you have one) at the wall and then back on. If you do experience ‘screeching’ after doing this, then please give us full details of the equipment involved, including how it’s configured and connected, so we can try and reproduce this.

With buffer conflicts not being indicated when scheduled, this is with Digisoft for inclusion in a future update.

The ‘Newest’ filter shows programmes ‘To be recorded’ by design. This allows people to quickly check whether an episode is set to be recorded or whether it hasn’t been scheduled. This is useful for many of the SKY channels where episodes are repeated throughout the day or week. We have no plans to add a ‘last used’ feature to the filter menu.

We are working on enhancements when ‘channel zapping’ to make the channel banner more responsive.

With the new Disk Check feature, this will run immediately after the update, and then every three months or 60 power cycles (whichever comes first). Please be aware that it can take some time and may appear to ‘freeze’ on a percentage. This is normal when a disk is very full and hasn’t been checked for some time. Disk Check will find and fix disk errors. Please not that where it finds a corrupt recording that it cannot repair, this will be deleted. We strongly recommend that you let the Disk Check run. As noted on the information screen, it can be cancelled by pressing the ‘Back’ button but it will run the next time your T-Box is rebooted. Please do not power off or reboot the T-Box during the Disk Check, even if it appears to be taking a long time or stuck on a percentage. If you think there may be a problem, please call faults on 0508 888 800.

Hope this is useful.

Gary

r2b2

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Ultimate Geek
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#700105 12-Oct-2012 11:07

Thanks Gary - so far (touch wood) the latest update is looking good.

Any comment, however, on why the sudden secrecy about what new stuff/updates is in the release?

kharris

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#700130 12-Oct-2012 11:38

dazzasnz:
Cheers kharris. I cant figure out why Coro has issues recording. Watching live is fine (apart from the occasional freeze - pre update at least) and I have checked the signal strength while recording two programs, they are both around 97-99. Other programs I have recorded are mostly OK. Nothing like the issues with Coro. Maybe somebody at Telstra really hates Coro? Will be interesting to see how it goes tomorrow night.

Against my better judgement I recorded Corro last night. ;)

I had a look at it this morning and the recording looks fine to me. No quality issues.

dazzasnz

6 posts

Wannabe Geek

#700136 12-Oct-2012 12:01

kharris:
dazzasnz:
Cheers kharris. I cant figure out why Coro has issues recording. Watching live is fine (apart from the occasional freeze - pre update at least) and I have checked the signal strength while recording two programs, they are both around 97-99. Other programs I have recorded are mostly OK. Nothing like the issues with Coro. Maybe somebody at Telstra really hates Coro? Will be interesting to see how it goes tomorrow night.

Against my better judgement I recorded Corro last night. ;)

I had a look at it this morning and the recording looks fine to me. No quality issues.

Cool - thanks. I recorded it as well last night and yes it was perfect! If it does the same again tonight it will be more than just a coincidence... I bet you loved checking Coro out..... Will you be watching tonight now to see what happens to the poor folk? :-p

Dyson

Shop now for Dyson appliances (affiliate link).

ZollyMonsta

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#700140 12-Oct-2012 12:12

One can never have too much Coro (sarcasm mode is firmly turned on) ;-)

btw: check out the descriptive audio by pressing the yellow button. It makes it much more entertaining.

Check out my LPFM Radio Station at www.thecheese.co.nz - Now on iHeart Radio, TuneIn and Radio Garden

As per the usual std disclaimer.. "All thoughts typed here are my own."

kharris

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#700143 12-Oct-2012 12:14

dazzasnz:

Cool - thanks. I recorded it as well last night and yes it was perfect! If it does the same again tonight it will be more than just a coincidence... I bet you loved checking Coro out..... Will you be watching tonight now to see what happens to the poor folk? :-p

Haha! Sadly no! As it was I just fast forwarded to different sections in the recording... watching the whole thing was never going to happen!

BKICE

4 posts

Wannabe Geek

#700172 12-Oct-2012 13:33

TelstraClear: Hi Bkice. If you turn your TV and amp off at the wall, wait 10 seconds or so and then re-power the TV and amp this should restore the sound.

Cheers, Gary

Yeah the old turn it on and off again doesn't resolve this issue - HDCP error reappears on screen everytime I turn it back on...

Fog

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Ultimate Geek
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#700179 12-Oct-2012 13:49

ZollyMonsta: One can never have too much Coro (sarcasm mode is firmly turned on) ;-)

btw: check out the descriptive audio by pressing the yellow button. It makes it much more entertaining.

Just curious. I presume the yellow button is only available if subscribed to Sky?.

ZollyMonsta

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#700192 12-Oct-2012 14:22

Fog:
ZollyMonsta: One can never have too much Coro (sarcasm mode is firmly turned on) ;-)

btw: check out the descriptive audio by pressing the yellow button. It makes it much more entertaining.
Just curious. I presume the yellow button is only available if subscribed to Sky?.

Yellow Button is available on all channels with either:

Mutiple Audio
Subtitles

TVOne is a good example of multple audio and subtitles.

Check out my LPFM Radio Station at www.thecheese.co.nz - Now on iHeart Radio, TuneIn and Radio Garden

As per the usual std disclaimer.. "All thoughts typed here are my own."

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TelstraClear

566 posts

Ultimate Geek
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TelstraClear

#700200 12-Oct-2012 14:32

BKICE:Yeah the old turn it on and off again doesn't resolve this issue - HDCP error reappears on screen everytime I turn it back on...

Hi BKICE. Can you please PM with your account number, and the makes and models of the TV and amp. Also, can you let me know if the T-Box works if the HDMI is plugged directly into the TV?

Thanks, Gary

Vogan

10 posts

Wannabe Geek

#700401 12-Oct-2012 20:16

Hi

Tonight our t-box seems to have locked up, the blue power light is on as well as the play light. Nothing on the TV screen and it is unresponsive to any buttons and the remote. Problem persists across power cycles (only way to turn it off is to pull the power plug out).

Anyone seen this before?

Vaughan

ZollyMonsta

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#700402 12-Oct-2012 20:19

Vogan: Hi

Tonight our t-box seems to have locked up, the blue power light is on as well as the play light. Nothing on the TV screen and it is unresponsive to any buttons and the remote. Problem persists across power cycles (only way to turn it off is to pull the power plug out).

Anyone seen this before?

Vaughan

Were you playing something or did you just come home to find it like that?

Check out my LPFM Radio Station at www.thecheese.co.nz - Now on iHeart Radio, TuneIn and Radio Garden

As per the usual std disclaimer.. "All thoughts typed here are my own."

Vogan

10 posts

Wannabe Geek

#700413 12-Oct-2012 20:24

ZollyMonsta:
Vogan: Hi

Tonight our t-box seems to have locked up, the blue power light is on as well as the play light. Nothing on the TV screen and it is unresponsive to any buttons and the remote. Problem persists across power cycles (only way to turn it off is to pull the power plug out).

Anyone seen this before?

Vaughan

Were you playing something or did you just come home to find it like that?

Pretty sure i found it like that but cannot rule out one of the kids fiddling with the remote.

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