Krapi Cable Congestion?

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Krapi Cable Congestion?

1 | ... | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | ... | 234

997 posts

Ultimate Geek
+1 received by user: 160

ID Verified

Trusted

#1326310 17-Jun-2015 09:54

r2b2: It would be useful to know which areas have had upgrades vs those that haven't. That way those that have been upgraded but still seeing issues know there's probably a bigger issue.

I'm in Miramar and Vodafone have said congestion issues in my area expected to be addressed in August.

Screeb

698 posts

Ultimate Geek
+1 received by user: 52

#1326770 17-Jun-2015 19:37

Would it be too cynical to wonder if they're upgrading areas with UFB available first...?

Speaking of which, UFB is due before October for me. Less than 3.5 months! Your move, Vodafone!

shrub

776 posts

Ultimate Geek
+1 received by user: 267

ID Verified

#1326782 17-Jun-2015 19:57

Lucky you ive just looked at enable http://www.enable.net.nz/coveragemap and most of the east of chch where vodafone cable is will not be getting UFB until 2018

Sideface

9439 posts

Uber Geek
+1 received by user: 14863

Trusted

Lifetime subscriber

#1326792 17-Jun-2015 20:21

Screeb: Would it be too cynical to wonder if they're upgrading areas with UFB available first...?

Supposedly the slowest nodes are being upgraded first.

Cable appears to have been upgraded in Island Bay recently - but no fibre here until late 2019.

Sideface

Nish

155 posts

Master Geek
+1 received by user: 80

#1326800 17-Jun-2015 20:35

I was contacted by the online support folks as well and was advised that they are looking at the work to finish around August as well. Will wait and see I guess. If things don't improve after that, I will have to look at alternatives as at this rate, even my old vdsl connection was much more stable and a heck of a lot faster than what I have been getting over the last few months around peak time.

Having said that, my results from just before are substantially better than what I usually get around this time of the evening.
Last Result:
Download Speed: 24480 kbps (3060 KB/sec transfer rate)
Upload Speed: 9877 kbps (1234.6 KB/sec transfer rate)
6/17/2015, 8:34:31 PM

ramboky

491 posts

Ultimate Geek
+1 received by user: 413

#1327342 18-Jun-2015 14:21

Sideface:
Screeb: Would it be too cynical to wonder if they're upgrading areas with UFB available first...?

Supposedly the slowest nodes are being upgraded first.

Cable appears to have been upgraded in Island Bay recently - but no fibre here until late 2019.

I'm in Island Bay too and still have terrible evening speeds. Netflix looks like someone smeared Vaseline all over the screen. Downloads are an exercise in frustration. I was consistently getting over 90% of my connection speed, but now it's worse than ADSL. SpeedTest results during peak times are regularly hovering around 5Mbps or worse. I've actually had to resort to tethering my phone a couple of times. I'm really hoping to see some improvements over the next few weeks.

50n0f508

41 posts

Geek
+1 received by user: 5

#1327361 18-Jun-2015 14:36

ramboky:
Sideface:
Screeb: Would it be too cynical to wonder if they're upgrading areas with UFB available first...?

Supposedly the slowest nodes are being upgraded first.

Cable appears to have been upgraded in Island Bay recently - but no fibre here until late 2019.

I'm in Island Bay too and still have terrible evening speeds. Netflix looks like someone smeared Vaseline all over the screen. Downloads are an exercise in frustration. I was consistently getting over 90% of my connection speed, but now it's worse than ADSL. SpeedTest results during peak times are regularly hovering around 5Mbps or worse. I've actually had to resort to tethering my phone a couple of times. I'm really hoping to see some improvements over the next few weeks.

I’m in Karori and things have markedly improved in the last week or so for me. The lowest it has dropped was about 30 Mbps but generally has been between 60-80 during peak. I was able to download a movie on my PC while watching Netflix on the PS3 in 1080p with no drops in quality last night. There is hope!

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

shrub

776 posts

Ultimate Geek
+1 received by user: 267

ID Verified

#1327513 18-Jun-2015 20:14

This says it all latest patch and it should be on the cache server already.

ramboky

491 posts

Ultimate Geek
+1 received by user: 413

#1327680 19-Jun-2015 10:06

50n0f508: I’m in Karori and things have markedly improved in the last week or so for me. The lowest it has dropped was about 30 Mbps but generally has been between 60-80 during peak. I was able to download a movie on my PC while watching Netflix on the PS3 in 1080p with no drops in quality last night. There is hope!

I got 12.44Mbps at 7:53 last night, by 9:00 it was back down to 6.18Mbps. Netflix was a blurry, lo-res mess again.

I'm well aware that speeds aren't guaranteed but to claim a connection has a max sped of 100Mbps when there is simply no way the network can even support 10% of that during peak times is frankly rubbish. If I sold you a car claiming it could go up to 100kph under the right conditions and you discovered that what that actually meant was that it could do 100kph during the day while you were at work, but it would only manage 5kph when you were driving home you'd be understandably pissed. Stupid example I know, but so is this situation. It's not like streaming TV services suddenly popped up out of the blue, not only did Vodafone have plenty of warning this was coming, they've been able to watch the steady increase over time. This is embarrassingly poor planning and management by Vodafone.

Anyway, rant done. I'm going to record my speeds over the next few days then log a support ticket.

r2b2

586 posts

Ultimate Geek
+1 received by user: 109

#1327686 19-Jun-2015 10:25

ramboky:
50n0f508: I’m in Karori and things have markedly improved in the last week or so for me. The lowest it has dropped was about 30 Mbps but generally has been between 60-80 during peak. I was able to download a movie on my PC while watching Netflix on the PS3 in 1080p with no drops in quality last night. There is hope!

I got 12.44Mbps at 7:53 last night, by 9:00 it was back down to 6.18Mbps. Netflix was a blurry, lo-res mess again.

I'm well aware that speeds aren't guaranteed but to claim a connection has a max sped of 100Mbps when there is simply no way the network can even support 10% of that during peak times is frankly rubbish. If I sold you a car claiming it could go up to 100kph under the right conditions and you discovered that what that actually meant was that it could do 100kph during the day while you were at work, but it would only manage 5kph when you were driving home you'd be understandably pissed. Stupid example I know, but so is this situation. It's not like streaming TV services suddenly popped up out of the blue, not only did Vodafone have plenty of warning this was coming, they've been able to watch the steady increase over time. This is embarrassingly poor planning and management by Vodafone.

Anyway, rant done. I'm going to record my speeds over the next few days then log a support ticket.

That analogy doesn't work. A proper analogy like that would be Vodafone sold you a car that can go at 100kph. During the day all the roads are quiet and therefore you can drive your car at 100kph. However at night, all the other cars come onto the road and the congestion causes all the cars to be only able to travel at 5kph (just like a traffic jam in real life) The car itself is still therefore capable of going 100kph just that all the other cars are making it not be able to.

dylanp

840 posts

Ultimate Geek
+1 received by user: 391

Trusted

#1327687 19-Jun-2015 10:31

ramboky: ... it could do 100kph during the day while you were at work, but it would only manage 5kph when you were driving home ...

You're not driving in Auckland huh? (Sorry, couldn't resist! Of course I know you're not in Auckland as you're on cable.)

ramboky: ... I'm going to record my speeds over the next few days then log a support ticket.

Please do, that would be helpful. Chances are from your description your area is probably already in line for an upgrade. Fault tickets help describe symptoms to get problems sorted.

Echoing what JohnR has already said, there is a big programme of work underway, and we've already seen great results like has been mentioned in this discussion.

We do hear what you're saying and have been passing messages on to others in the business.

gbwelly

1246 posts

Uber Geek
+1 received by user: 741

#1327708 19-Jun-2015 10:45

r2b2:
ramboky:
50n0f508: I’m in Karori and things have markedly improved in the last week or so for me. The lowest it has dropped was about 30 Mbps but generally has been between 60-80 during peak. I was able to download a movie on my PC while watching Netflix on the PS3 in 1080p with no drops in quality last night. There is hope!

I got 12.44Mbps at 7:53 last night, by 9:00 it was back down to 6.18Mbps. Netflix was a blurry, lo-res mess again.

I'm well aware that speeds aren't guaranteed but to claim a connection has a max sped of 100Mbps when there is simply no way the network can even support 10% of that during peak times is frankly rubbish. If I sold you a car claiming it could go up to 100kph under the right conditions and you discovered that what that actually meant was that it could do 100kph during the day while you were at work, but it would only manage 5kph when you were driving home you'd be understandably pissed. Stupid example I know, but so is this situation. It's not like streaming TV services suddenly popped up out of the blue, not only did Vodafone have plenty of warning this was coming, they've been able to watch the steady increase over time. This is embarrassingly poor planning and management by Vodafone.

Anyway, rant done. I'm going to record my speeds over the next few days then log a support ticket.

That analogy doesn't work. A proper analogy like that would be Vodafone sold you a car that can go at 100kph. During the day all the roads are quiet and therefore you can drive your car at 100kph. However at night, all the other cars come onto the road and the congestion causes all the cars to be only able to travel at 5kph (just like a traffic jam in real life) The car itself is still therefore capable of going 100kph just that all the other cars are making it not be able to.

I'd prefer the analogy that Vodafone sell access to a Toll road with a 130 KPH speed limit. Only you find out later that they have sold access to too many people and it is slower than the dirt track you used to drive along.

Sideface

9439 posts

Uber Geek
+1 received by user: 14863

Trusted

Lifetime subscriber

#1327709 19-Jun-2015 10:46

r2b2: That analogy doesn't work. A proper analogy like that would be Vodafone sold you a car that can go at 100kph. During the day all the roads are quiet and therefore you can drive your car at 100kph. However at night, all the other cars come onto the road and the congestion causes all the cars to be only able to travel at 5kph (just like a traffic jam in real life) The car itself is still therefore capable of going 100kph just that all the other cars are making it not be able to.

In that case, the problem is that there are too many cars (users), or the cars are being driven more (Netflix effect), or the roads are too narrow (slow nodes).

VF have decided to upgrade the "roads" - hopefully by late August.

Sideface

ramboky

491 posts

Ultimate Geek
+1 received by user: 413

#1327746 19-Jun-2015 11:17

r2b2:
That analogy doesn't work. A proper analogy like that would be Vodafone sold you a car that can go at 100kph. During the day all the roads are quiet and therefore you can drive your car at 100kph. However at night, all the other cars come onto the road and the congestion causes all the cars to be only able to travel at 5kph (just like a traffic jam in real life) The car itself is still therefore capable of going 100kph just that all the other cars are making it not be able to.

No, your analogy does't work. In your analogy the fault isn't Vodafone's because they don't own or manage the roads, but in this situation they do. A better analogy would be: Vodafone are selling usage of their own roads claiming speeds of up to 100kph. But in reality that 100kph is only during times when the vast majority of people have no use for them and the actual speed is more like 10kph when you do. In addition Vodafone are charging a premium for being able to travel faster that anyone else, but in reality that premium is worthless during the times you use their roads.

Speed degradation under peak traffic is to be expected to a degree but I don't think it's reasonable to expect or accept a 90-95% degradation in service at any time.

VodafoneDylan: Echoing what JohnR has already said, there is a big programme of work underway, and we've already seen great results like has been mentioned in this discussion.

We do hear what you're saying and have been passing messages on to others in the business.

I know you guys are working on it and appreciate that. The communication from VF here is the reason I'm going to hang around and see how it pans out. Ultimately VF cable is a great service when it's working! I really hope the decision makers in your business are aware how badly they have handled this. To not have foreseen the significant increase of traffic as streaming services became available beggars belief. To have foreseen it and not adequately prepared is ridiculous. Either way it's been extremely poorly managed.

Anaraith

10 posts

Wannabe Geek

#1328240 20-Jun-2015 11:04

Hey all

Just stumbled upon this forum page after thinking we were having issues with network internally. We got the unlimited 100/10 plan a couple of weeks ago and while the plan is awesome off peak, the times we actually want to use the Internet it comes to a crawl. Pretty bad that Vodafone can advertise speeds they can't actually handle, would have been nice to know this before we signed up.

We live in the Khandallah area so would our issues be related to the Johnsonville connection? We tend to get around 5mbs during peak times and often the network connectivity will drop put all together.

I can see there are a few posts of people that are using monitoring software to log their speeds through out the day. We have a computer plugged directly into the router that can be left on all day to log these speeds. Which software are people using to log the issues? I'd like to log our own fault to try get these fixed a bit better.

Sorry for the slight rant in this post, just annoyed as we aren't getting to use what we are paying for.

Cheers

1 | ... | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | ... | 234