Krapi Cable Congestion?

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491 posts

Ultimate Geek

#1559111 25-May-2016 07:47

@Ipv89 Where are you that you can't get ADSL?

I'd cancel cable before it's installed, Vodafone won't make it easy once they're in, no matter how reasonable your complaints or unreasonable their position. Get a skinny 4G connection to tide you over.

Ipv89

141 posts

Master Geek

#1559114 25-May-2016 07:56

There are two very big trees in the way and they need to be trimmed before chorus will bring a cable up from the street. This would take at least 3 weeks to get sorted.

I have been without internet for 7 or 8 weeks now. I did originally order fiber but after taking more then a week off work for chorus they wanted to start again with another scope.

So I was left with two options. Keep using 4g data or grab Vodafone cable and re order fiber some time in the future. If fiber gets installed i will try to get out of the cable contract. If Vodafone won't let me I'll just cough up the $199. For others who are stuck in a contract and can get fiber installed go with a provider that is offering half price for the first 6 or 12 months, that way if you have paid the $199 to get out of the contract you will have that money back on no time.

I need internet for work and this does include transfering large files. I cant keep paying for large amounts of 4g data. On the crap Vodafone network I'll just schedule he transfers for 3 am or something.

ramboky

491 posts

Ultimate Geek

#1559138 25-May-2016 08:19

Ah, sounds like you have it sorted. They're are plenty of people for whom Vodafone cable is working fine, fingers crossed you'll fall into that camp.

Ipv89

141 posts

Master Geek

#1559197 25-May-2016 10:12

ramboky: Ah, sounds like you have it sorted. They're are plenty of people for whom Vodafone cable is working fine, fingers crossed you'll fall into that camp.

I'll post back on Friday and let you know. Im hoping it's OK I like to watch a bit of Netflix or YouTube after my normal working day of 14 or so hours. I might fire up my squid caching server that should at least help with frequently visited websites.

If Netflix is accounting for alot of the traffic on the network wouldn't a cheaper and fast fix be for Vodafone to build a Netflix caching server? I wonder if any of these issues are actually caused by bad traffic shaping rules. As a technical person I would love to know what's actually going on and what they have/have not tried to do to remedy the issue. At least if they shared some info people like me could have a bit of fun sharing possible solutions.

richms

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#1559201 25-May-2016 10:21

Ipv89:
If Netflix is accounting for alot of the traffic on the network wouldn't a cheaper and fast fix be for Vodafone to build a Netflix caching server? I wonder if any of these issues are actually caused by bad traffic shaping rules. As a technical person I would love to know what's actually going on and what they have/have not tried to do to remedy the issue. At least if they shared some info people like me could have a bit of fun sharing possible solutions.

Cable is a shared bandwidth, caching at vodafones data center will not help with the cable network itself being full to capacity.

Richard rich.ms

r2b2

586 posts

Ultimate Geek

#1559202 25-May-2016 10:21

Ipv89:
ramboky: Ah, sounds like you have it sorted. They're are plenty of people for whom Vodafone cable is working fine, fingers crossed you'll fall into that camp.

I'll post back on Friday and let you know. Im hoping it's OK I like to watch a bit of Netflix or YouTube after my normal working day of 14 or so hours. I might fire up my squid caching server that should at least help with frequently visited websites.

If Netflix is accounting for alot of the traffic on the network wouldn't a cheaper and fast fix be for Vodafone to build a Netflix caching server? I wonder if any of these issues are actually caused by bad traffic shaping rules. As a technical person I would love to know what's actually going on and what they have/have not tried to do to remedy the issue. At least if they shared some info people like me could have a bit of fun sharing possible solutions.

From what I can tell Vodafone already have a Netflix caching server although its Auckland based by the looks of what I can remember of the URL.

Sideface

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#1559368 25-May-2016 13:46

Ipv89: <snip> I'll post back on Friday and let you know. <snip>

I await your results with interest.

Remember that it's 9pm that matters:

Sideface

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Shop now on Samsung phones, tablets, TVs and more (affiliate link).

Ipv89

141 posts

Master Geek

#1559372 25-May-2016 13:48

That's a very depressing image :/

freitasm

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#1559530 25-May-2016 18:44

I wonder what would be needed for the ComCom to take Vodafone to courts on the HFC problems as they've done with the Red plans overcharging.

Jase2985

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#1559575 25-May-2016 19:26

freitasm:

I wonder what would be needed for the ComCom to take Vodafone to courts on the HFC problems as they've done with the Red plans overcharging.

probably someone to actually lay a complaint with them

and give the amount of time people have spent posting in here im sure it could have been dont many time over by now :)

i really dont know why no one has though? there is no compelling reason not to

Ipv89

141 posts

Master Geek

#1559576 25-May-2016 19:27

freitasm:

I wonder what would be needed for the ComCom to take Vodafone to courts on the HFC problems as they've done with the Red plans overcharging.

Interesting thought, I would imagine it would take a lot of pressure from its customers as they can hide behind their terms and conditions. I do however believe that all ISP's should be required by law to have a service level agreement between them and the customer. How effective or possible would this be? I have no idea but when I pay for a electrician to come to my house to install 9 new light fittings and he quoted me $200 and he only installs 7 and still charges full price he is in breach of the law, possibly the consumers guarantee act.

Vodafone are in fact in breach of the consumers guarantees act section 29, the act states

"Subject to section 41, where services are supplied to a consumer there is a guarantee that the service, and any product resulting from the service, will be—

(a)reasonably fit for any particular purpose; and

(b)of such a nature and quality that it can reasonably be expected to achieve any particular result,—

that the consumer makes known to the supplier, before or at the time of the making of the contract for the supply of the service, as the particular purpose for which the service is required or the result that the consumer desires to achieve, as the case may be, except where the circumstances show that—

(c)the consumer does not rely on the supplier's skill or judgment; or

(d)it is unreasonable for the consumer to rely on the supplier's skill or judgment."

I'm not an expert but I do not believe that Vodafone in this case have provided a service to its customers that is reasonably fit for the particular purpose of using the internet. Vodafone state on their website that ultra fast cable is "Faster more reliable broadband.".

The service provided in many cases is most certainly not of such a nature and quality that it can reasonably be expected to achieve any particular result.

Just my 2 cents/rambling.

DjShadow

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#1559593 25-May-2016 19:31

They do brand it under the "Ultra Fast Broadband" label....

Jase2985

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#1559595 25-May-2016 19:32

they cant hide behind them though

http://www.tcf.org.nz/news/d6936947-f069-474e-9e2a-f374ec95b387.cmr

"Advertised download or upload speeds should be realistic and consistently achievable by consumers. They should not reflect theoretically achievable or maximum speeds as it is unlikely that customers will be able to get these speeds regularly"

The problems on their network are due to congestion which is due to a couple of factors, over subscribing, and not spending the money/time needed to upgrade their system to cope with unlimited connections and the onset of streaming services.

Jase2985

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#1559599 25-May-2016 19:37

Given you sleep from say 2300 to 0600, and you are at work from 0800-1800, there is about 7 hours out of 24 where you can reasonably use the internet, and use things like streaming services. and its all well having full speed at 4 in the morning or at 1100, but your not there/cant use it then can you.

if 5 of that 7 hours is congested to some extent, and recently its been pretty bad i would say there must be something that ISP has to legally do to fix it, or at least be fined and told to sort their service out.

antoniosk

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#1559600 25-May-2016 19:39

So who is going to start the process and lay a complaint? there are lots of people from Wainui and Island Bay on here that have been affected for months. Not to mention the wider community having been impacted most of 2015.

From the website:

"Telecommunications Dispute Resolution

Call TDR and see if your complaint is something thay can help with. Call free on 0508 98 98 98"

And yes that is a direct copy of the website from here: http://www.tdr.org.nz/making-a-complaint/how-the-complaint-process-works - complete with spelling mistake

________

Antoniosk

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