Kapiti Cable Congestion?

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19282 posts

Uber Geek
Inactive user

#1223659 27-Jan-2015 22:25

Has to be congestion on the local node or maybe a HOL

Have you logged an official fault / query and got a fault ticket number? I don't mean a email query reference number

John

mattbush

784 posts

Ultimate Geek
Inactive user

#1223669 27-Jan-2015 22:35

johnr: Has to be congestion on the local node or maybe a HOL

Have you logged an official fault / query and got a fault ticket number? I don't mean a email query reference number

John

I tried to call them a few days back but was on hold way too long so opted to email them and have been corresponding via this channel the last 2 days. Email ref seems to be [Incident: 150123-001140]

Just emailed them again tonight with latest results as its now

Last Result:
Download Speed: 3384 kbps (423 KB/sec transfer rate)
Upload Speed: 9733 kbps (1216.6 KB/sec transfer rate)
1/27/2015, 10:23:58 PM

I do hope that this can be sorted.

Thanks

johnr

19282 posts

Uber Geek
Inactive user

#1223671 27-Jan-2015 22:39

mattbush:
johnr: Has to be congestion on the local node or maybe a HOL

Have you logged an official fault / query and got a fault ticket number? I don't mean a email query reference number

John

I tried to call them a few days back but was on hold way too long so opted to email them and have been corresponding via this channel the last 2 days. Email ref seems to be [Incident: 150123-001140]

Just emailed them again tonight with latest results as its now

Last Result:
Download Speed: 3384 kbps (423 KB/sec transfer rate)
Upload Speed: 9733 kbps (1216.6 KB/sec transfer rate)
1/27/2015, 10:23:58 PM
I do hope that this can be sorted.

Thanks

So the answer is ' No ' you have not logged an official fault ticket, I suggest you log one via the phone so you can get a fault ticket number and note it down, This will have a far better out come than firing off emails to the email team

mattbush

784 posts

Ultimate Geek
Inactive user

#1223677 27-Jan-2015 22:52

johnr:
mattbush:
johnr: Has to be congestion on the local node or maybe a HOL

Have you logged an official fault / query and got a fault ticket number? I don't mean a email query reference number

John

I tried to call them a few days back but was on hold way too long so opted to email them and have been corresponding via this channel the last 2 days. Email ref seems to be [Incident: 150123-001140]

Just emailed them again tonight with latest results as its now

Last Result:
Download Speed: 3384 kbps (423 KB/sec transfer rate)
Upload Speed: 9733 kbps (1216.6 KB/sec transfer rate)
1/27/2015, 10:23:58 PM
I do hope that this can be sorted.

Thanks

So the answer is ' No ' you have not logged an official fault ticket, I suggest you log one via the phone so you can get a fault ticket number and note it down, This will have a far better out come than firing off emails to the email team

I thought it would all be the same :(

johnr

19282 posts

Uber Geek
Inactive user

#1223678 27-Jan-2015 22:55

Well kind of is but you would be better off getting a ticket open over the phone, Make it clear it's peak time only you are not testing over WiFi and always to the local VF server,

RexHavoc

100 posts

Master Geek

#1223693 27-Jan-2015 23:57

Im in Kapiti on Cable.

126 Down

9.5 up

https://www.speedtest.net/my-result/4093029997

mattbush

784 posts

Ultimate Geek
Inactive user

#1223751 28-Jan-2015 08:41

your test wasnt at peak times. Try again at 10.30pm ish.

I assume there are several nodes around Kapiti and congestion is probably just at the one I access.

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