Vodafone ON ACCOUNT Minutes system down for 24 hours and counting...

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Vodafone ON ACCOUNT Minutes system down for 24 hours and counting...

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johnr

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#28589 15-Feb-2006 21:43

I am sure some customers were affected and I don't disagree with that what so ever,

cokemaster how do vodafone identify those customers that were truely affected and then when free TXT weekends rolls around it will end up in a chain SMS and then it will just explode.

John

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#28591 15-Feb-2006 21:51

The ones that complain of course :P .

Of course you'll get leechers but it would be possible to look at their previous billing cycles to see if there is a possibility that this outage could have attributed to this person going over his usage cycle.

You're right though. It will just end up with people trying to game the system for free credit.

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simon14

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#28596 15-Feb-2006 22:14

johnr: And please answer this---- What is a vodafone live data cap???

The Vodafone Data cap is an additional plan you can add to any other on account plan.... all the info is here:

http://vodafone.co.nz/pricing_plans/mobile_data.jsp?item=mobile_data

simon14

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#28597 15-Feb-2006 22:17

johnr:

To check your free minutes is a free service you do not pay for that service its the same as MYA (manage your account) they are there to help you and Vodafone NZ provide this for free same as Telecom.

Next time the herald website goes down or any website you use send them a Email and ask them for compensation.

John

I dont pay for the service for checking my mins ect? i would beg to differ!! it's all worked into the price of the calls you make, so yes indirectly, i do pay for it.

The nzherald site hasnt been down for over 24 hours before and i can get news from other sources, i could only check my vodafone thru vodafone and i also dont pay for the herald website! use your head mate.

simon14

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#28598 15-Feb-2006 22:19

johnr: Please anyone point out if I am been unreasonable in my reply I am welcome to feed back.

OMG think of all the $$ it would cost companys every time they had a outage and forked out $5 to every customer.

it wasnt an outage for a few hours, it was an outage for over a day.....

simon14

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#28599 15-Feb-2006 22:21

alasta:
Whilst I believe that the time taken to resolve this issue was excessive, I think it would be unreasonable to expect Vodafone to offer compensation to every customer. After all, only a small fraction of their customers would have actually needed to check their free minutes balance during the period of the outage, so why should all of their customers receive an account credit?

Perhaps offering a $5 credit to customers who complain would have been good for customer relations, but it would be a gesture rather than an obligation.

Well that would have been a good idea too, i called up 3 times and kept being told the issue was going to take longer to fix everytime.

johnr

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#28610 16-Feb-2006 07:45

Simon one day if you own your own business and you have a outage I hope you can predict the future.

Good luck to you!!

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tonyhughes

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#28611 16-Feb-2006 08:21

Thanks for everyones input into this topic.
For the sake of peace, its now locked (as the original actual problem is resolved).
In a way, its good to see so many people passionate about the industry :-P
Feel free to re-open a discussion about operator liability for outages.

Thanks.

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