[TelstraClear] Odd DNS to Google.co.nz and slow...

Forums › One NZ (including Farmside) › [TelstraClear] Odd DNS to Google.co.nz and slow...

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5 posts

Wannabe Geek

#529703 5-Oct-2011 17:06

I have the same problem here - on Telstra Cable in Wellington. All google related sites have been slow for a week or more. Everything else seems to be ok.

Tracert below:

Tracing route to google.co.nz [74.125.237.51]

over a maximum of 30 hops:

1     *        *        *     Request timed out.
2     *        *        *     Request timed out.
3    12 ms    13 ms    18 ms lo0.internet.ivpn.pe19.telstraclear.net [218.101.61.100]
4     *        *        *     Request timed out.
5    21 ms    27 ms    20 ms ie1-g-0-0-0.telstraclear.net [203.98.50.1]
6    20 ms    22 ms    24 ms ge-0-2-0-1.xcore1.acld.telstraclear.net [203.98.50.251]
7    20 ms    21 ms    23 ms 203.167.233.10
8   181 ms   158 ms   161 ms i-0-0-4-0.tlot-core01.bx.reach.com [202.84.142.118]
9   237 ms   228 ms   230 ms i-1-3.nwk-core01.bi.reach.com [202.84.141.153]
10   297 ms   296 ms   297 ms i-6-2.ulco-core01.bx.reach.com [202.84.140.46]
11   306 ms   312 ms   303 ms 195.66.226.125
12   307 ms   304 ms   296 ms 209.85.252.76
13   439 ms   313 ms   307 ms 216.239.43.192
14   302 ms   299 ms   294 ms 209.85.251.9
15   296 ms   300 ms   301 ms 64.233.174.146
16   368 ms   362 ms   350 ms 64.233.174.179
17   355 ms   366 ms   352 ms 209.85.255.57
18   380 ms   359 ms   356 ms 64.233.175.0
19   452 ms   456 ms   456 ms 66.249.95.167
20   454 ms   456 ms   453 ms 72.14.237.51
21   461 ms   453 ms   451 ms google.co.nz [74.125.237.51]

Trace complete.

Compared to what I get on Telecom mobile BB

Tracing route to google.co.nz [74.125.237.84]
over a maximum of 30 hops:

1 93 ms 59 ms 99 ms 10.207.132.29
2 96 ms 79 ms 99 ms 10.207.132.46
3 101 ms 109 ms 109 ms 10.207.132.49
4 204 ms 147 ms 99 ms 10.207.143.49
5 1736 ms 1819 ms 1658 ms mdr-fid-int.akbr5.global-gateway.net.nz [202.37.244.222]
6 78 ms 79 ms 89 ms ae4-10.akbr5.global-gateway.net.nz [202.37.244.221]
7 116 ms 132 ms 106 ms ae1-2.akbr4.global-gateway.net.nz [202.50.232.77]
8 93 ms 99 ms 129 ms so7-0-1.sgbr1.global-gateway.net.nz [122.56.127.30]
9 131 ms 119 ms 149 ms xe2-0-0-2.sgbr2.global-gateway.net.nz [202.50.232.246]
10 155 ms 137 ms 99 ms 202.50.236.110
11 138 ms 159 ms 108 ms 66.249.95.224
12 140 ms 202 ms 146 ms 72.14.237.55
13 129 ms 159 ms 149 ms 74.125.237.84

Trace complete.

Craig

niallm90

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#529712 5-Oct-2011 17:26

This is what I am getting on snap. If we ignore the fact it goes to Australia then back to NZ as it says snaps server is in Australia (Must just be a bug with the geolookup on snaps address).

Update:
Didn't telstra used to host google servers or something as I remember a while ago I found google was resolving to 203.97.30.144 - 203.97.30.155.

As we can see here from APNIC thease belong to telstra:

inetnum:      203.97.0.0 - 203.97.127.255
netname:      TELSTRACLEAR-NZ
descr:        TelstraClear Ltd
country:      NZ
admin-c:      TAC3-AP
tech-c:       TTC7-AP
notify:       apnic.changes@team.telstraclear.co.nz
mnt-by:       APNIC-HM
mnt-lower:    MAINT-NZ-TELSTRACLEAR
status:       ALLOCATED PORTABLE
changed:      hm-changed@apnic.net 19960101
changed:      netobjs@clear.net.nz 20010624
changed:      hm-changed@apnic.net 20041214
changed:      hm-changed@apnic.net 20050216
source:       APNIC

sbiddle

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#529746 5-Oct-2011 18:59

The 203 range IP's that you referred to are TelstraClear's "Google box" hosted in NZ which also acts as their YouTube cache.

DonGould

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#529758 5-Oct-2011 19:36

Cool pictures guys and thanks to FM for posting the tool link, just have a play.

The geo ip information doesn't always get it right I've found in the past.

My current speculation is this (yes, it's time for the tin foil hat!)....

The traffic is heading to .us (eventually).

But it's not going up the SCX.

It's going to .au on SCX to pick up reach capacity on AJC. It's doing this because it's much cheaper for Telstra to use it's SCX capacity to .au and then it's own cables such as AJC or Endevor for this low value traffic.

Then it gets consolidated at a clearing house (ix - because they have under used capacity to those locations and it's cheap).

From there it's heading back to JAP to pick up cheap transit to .us on one of the dozen or so cables between JAP and .us.

Much of this is happening at layer 2, so we don't see the hops at all on a layer 3 trace route.

I get the impression there's some argie bargie going on and some people are trying to drive down their buy prices by pissing off us users, so they're shunting the traffic around on to cheaper links until it upsets someone enough to pull into line on the deal that's being asked for (I did warn you about the Tin Foil Hat!).

If I was putting ads on Google right now I'd be figged off that 250,000 odd consumers are having a rubbish experience with Google. I'm sure those of you who are seeing those ads aren't to bothered and are just miffed that your stupid computer isn't working as well as it was.

Last think I'm sure you're thinking about is making a purchase of something you've seen advertised.

Does advertising have a positive effect on people (to make a purchase or become informed) when they're just pissed off?

Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz

floydbloke

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#529912 6-Oct-2011 09:10

Not sure if this is related, but this morning when I go to www.google.com/finance it returns prices and data from "Oct 4 Close", which is 4 PM New York time, when the NYSE closes. It should be "Oct 5 Close".Any stock quotes are also 24 hours old. Very odd, normally google finance returns real-time quotes.

Sometimes I use big words I don't always fully understand in an effort to make myself sound more photosynthesis.

DonGould

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#529918 6-Oct-2011 09:17

Ok, can someone explain to me how to use that tool?

I assumed you just use the Proxy Trace button as the Host Trace button seems to just trace from the US server?

Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz

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freitasm

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#529919 6-Oct-2011 09:18

Correct.

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DonGould

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#529938 6-Oct-2011 10:22

freitasm: Correct.

Ok, well that tells us the value of that tool then... A tracert from my machine shows 2 hops, not the number in the image above.

Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz

TelstraClear

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TelstraClear

#529969 6-Oct-2011 11:14

Customers may be experiencing intermittent issues with slow loading for some overseas websites. This is an issue with the websites concerned and their traffic routing preferences. It occurs outside both our network and we have no control over the routing. The issue is intermittent and appears to also impact customers of other New Zealand internet service providers.

Although the cause of the problem is outside our network, on behalf of our customers we’ve asked our international traffic providers to raise this with the website companies concerned. As long as this issue exists, we will continue to point out to those websites the impact on our customers and the less-than-satisfactory experience they will be having when visiting the websites.

Gary

captk

19 posts

Geek

#529980 6-Oct-2011 11:35

Hi guys,

Through a contact at google nz I have managed to open a ticket with them on this issue as it's in their interest to find out whats happening.

They have asked me to send through the following details so that they can investigate, so if people can PM me their details I will forward them on just to show that it's not an isolated issue.

Cheers

Source IP of the affected users (e.g. output from www.whatismyip.com)?
- IP address of the DNS server(s) the users are using
- The physical location of the users affected (e.g. Cape Town, South Africa)
- Output of either of the following commands from an affected user:
dig -t txt o-o.myaddr.l.google.com +short
nslookup -querytype=txt o-o.myaddr.l.google.com

DonGould

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#529993 6-Oct-2011 11:46

captk: Hi guys,

Through a contact at google nz I have managed to open a ticket with them on this issue as it's in their interest to find out whats happening.

They have asked me to send through the following details so that they can investigate, so if people can PM me their details I will forward them on just to show that it's not an isolated issue.

Cheers

Source IP of the affected users (e.g. output from www.whatismyip.com)?
- IP address of the DNS server(s) the users are using
- The physical location of the users affected (e.g. Cape Town, South Africa)
- Output of either of the following commands from an affected user:
dig -t txt o-o.myaddr.l.google.com +short
nslookup -querytype=txt o-o.myaddr.l.google.com

1. 121.73.114.171
2. 203.97.78.43, 203.97.78.44
3. Christchurch, New Zealand
4. # dig -t txt o-o.myaddr.l.google.com +short
"203.97.78.2"

The problem from google has gone away for me since the IP addresses change in the TCL dns servers yesterday (roll back to see my details).

My route to 74.125.237.16 via TCL is still very long...

1. 192.168.2.1                                                                                                                                      0%    7    7     1    0    1      1
2. 192.168.5.1                                                                                                                                      0%    7    7     1    1    1      2
3. ???
4. 218.101.61.101                                                                                                                                   0%    7    7     9    9   12     16
5. ???
6. ie1-g-0-0-0.telstraclear.net                                                                                                                     0%    6    6    24   23   24     24
7. ge-0-2-0-1.xcore1.acld.telstraclear.net                                                                                                          0%    6    6    43   23   31     43
8. 203.167.233.10                                                                                                                                   0%    6    6    24   22   24     26
9. i-0-0-4-1.tlot-core01.bx.reach.com                                                                                                               0%    6    6   149 148 150    154
10. i-5-1.nwk-core01.bi.reach.com                                                                                                                    0%    6    6   218 218 221    231
11. i-6-0.ulco-core01.bx.reach.com                                                                                                                   0%    6    6   289 288 289    292
12. 195.66.226.125                                                                                                                                   0%    6    6   304 303 304    304
13. 209.85.255.175                                                                                                                                   0%    6    6   303 302 305    307
14. 216.239.43.6                                                                                                                                     0%    6    6   296 293 296    298
15. 216.239.48.69                                                                                                                                    0%    6    6   299 298 301    305
16. 64.233.174.144                                                                                                                                   0%    6    6   292 292 296    312
17. 64.233.174.177                                                                                                                                   0%    6    6   352 349 352    353
18. 209.85.255.35                                                                                                                                    0%    6    6   352 351 354    361
19. 64.233.175.0                                                                                                                                     0%    6    6   352 352 357    369
20. 66.249.95.167                                                                                                                                    0%    5    6   449 449 451    458
21. 72.14.237.47                                                                                                                                     0%    5    6   449 449 450    450
22. 74.125.237.16                                                                                                                                    0%    5    6   449 448 449    451

Compare that to someone else...

1. 202.68.81.105                                                                                                                         0.0%    16    0.2   0.2   0.1   0.3   0.0
2. ge0-3.cr2.wlg.dts.net.nz                                                                                                              0.0%    16    5.0   4.8   4.2   6.2   0.6
3. 124.157.96.210                                                                                                                        0.0%    16 114.6 105.2 42.8 190.8 41.5
4. 172.18.8.185                                                                                                                          0.0%    16   31.3 20.8 13.6 54.6 11.1
5. kordia.cre2.nct.odyssey.net.nz                                                                                                        0.0%    16 121.3 106.4 28.9 185.6 44.4
6. 72.14.214.5                                                                                                                           0.0%    16   84.5 93.1 58.4 331.1 67.8
7. 72.14.214.6                                                                                                                           0.0%    16 155.1 167.9 97.2 261.7 50.2
8. 66.249.95.232                                                                                                                         0.0%    16   62.5 72.6 59.4 120.8 18.5
9. 72.14.237.47                                                                                                                          0.0%    16   62.7 79.2 60.2 156.8 28.9
10. 74.125.237.16                                                                                                                         0.0%    15 210.1 156.0 90.5 261.7 51.4

Though if I pull a trace of a us server...

1. 117.121.243.1                                                                                      0.0%    22    0.3   0.4   0.3   0.8   0.1
2. botbd1-gi-4-3.w-link.net                                                                           0.0%    22    0.7   0.5   0.4   0.9   0.1
3. seabd1-gi-2-1.w-link.net                                                                           0.0%    22    1.9   1.3   0.9   2.5   0.5
4. 208.99.192.93                                                                                      0.0%    22    1.3   2.3   0.9 16.3   3.2
5. 208.99.192.66                                                                                      0.0%    21    1.7   1.6   0.9   4.4   0.7
6. ge-6-10.car3.Seattle1.Level3.net                                                                   0.0%    21    3.9 32.0   1.0 204.5 61.3
7. ae-1-51.edge1.Seattle3.Level3.net                                                                  0.0%    21    2.3   5.7   1.1 81.8 17.4
8. GOOGLE-INC.edge1.Seattle3.Level3.net                                                               0.0%    21    2.0   7.8   1.3 101.1 21.7
9. 209.85.249.34                                                                                      4.8%    21   10.7   5.7   1.3 71.1 15.5
10. 216.239.43.213                                                                                     0.0%    21   84.4 88.7 84.4 104.4   5.8
11. 64.233.175.2                                                                                       0.0%    21   89.4 90.7 88.6 106.2   3.7
12. 209.85.249.53                                                                                      0.0%    21 185.6 186.3 184.9 194.1   2.1
13. 66.249.95.216                                                                                      0.0%    21 185.1 187.1 184.4 206.7   4.9
14. 72.14.237.47                                                                                       0.0%    21 186.9 186.4 185.3 190.3   1.1
15. 74.125.237.16                                                                                      0.0%    21 185.4 185.7 184.5 190.3   1.2

It's not fast either... So who knows where that IP is.

Someone said yesterday that 74.125 is announced from Sydney.

Anyway, hope this information helps someone to make some improvements for everyone. I confess I don't fully understand at all.

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Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz

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kyhwana2

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#530056 6-Oct-2011 13:05

Routing issues like this happen and would you rather it took a wee bit longer to get to google or to not be able to get to google at all?

DonGould

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#530069 6-Oct-2011 13:22

kyhwana2: Routing issues like this happen and would you rather it took a wee bit longer to get to google or to not be able to get to google at all?

If I have to choose between those two options then I pick 'not at all'.

Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz

floydbloke

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#530072 6-Oct-2011 13:28

kyhwana2: Routing issues like this happen and would you rather it took a wee bit longer to get to google or to not be able to get to google at all?

Sometimes I use big words I don't always fully understand in an effort to make myself sound more photosynthesis.

floydbloke

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#530073 6-Oct-2011 13:28

kyhwana2: Routing issues like this happen and would you rather it took a wee bit longer to get to google or to not be able to get to google at all?

Nail on the head. Numerous people are experiencing time-outs so I guess the result is a 'not at all'. Very frustrating when logging into gmail takes you off to a bunch of different servers/urls, goodness knows located where and the route taken to get there, when logging in.
Further, many sites use google-ads which a page that is loading gets stuck on.

Edit: apologies, double-post. Must have hit enter too many times before the page finished loading

Sometimes I use big words I don't always fully understand in an effort to make myself sound more photosynthesis.

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