One NZ to retire HFC (cable) network

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#3455973 26-Jan-2026 11:42

Eva888:

I also spoke to them about the downstairs flat. They can have their own fibre modem installed free separate to mine.

If by fibre modem they mean the ONT, it depends if downstairs is a separate address or not, as fibre installs only get one free install per address.

SteveC

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#3455974 26-Jan-2026 11:55

quickymart:
Eva888:

I also spoke to them about the downstairs flat. They can have their own fibre modem installed free separate to mine.

If by fibre modem they mean the ONT, it depends if downstairs is a separate address or not, as fibre installs only get one free install per address.

The person I cited a few pages back got two fibre ONTs at one address at no charge - it just took Chorus about six weeks to change provisioning on the street.
That was immediately pre-Covid. (I remember getting their 2dm account working with them on the very last day before lockdown!) Things might have changed.

Eva888

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#3455983 26-Jan-2026 12:59

Everything booked in for around Waitangi Day. Only thing lost is the 5 best mates deal on landline.

Unfortunately need to keep the landline at an extra $10 because of frustrating hearing difficulty on mobiles. The Panasonic landline phone we have has four different voice tone choices, plus volume boost and can even slow down fast speech. It’s an amazing phone for those with hearing issues.

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#3456089 26-Jan-2026 13:59

Eva888:

Spoke to One NZ. NB that the deal offered has a $5 pm increase in April. You get a free smart wifi router, but if you need super Wifi which I do it’s an extra $5 per unit. I need two. I have my 2 old superwifi Deco 50 units that they said would work. Wondering if it would be wise to get the latest version?

If you decide to go on a lower speed plan eg Fibre Starter, there are no incentives or discounts available.

I also spoke to them about the downstairs flat. They can have their own fibre modem installed free separate to mine.

I think the $5 a month for the newer router is worth while once you add that you get a $200 credit and $30 off per month. You could add it into your existing mesh for pretty much complete coverage, the newer unit also has wifi 7 for the newer devices with fancy wifi.

quickymart

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#3456156 26-Jan-2026 16:08

SteveC: Things might have changed.

Indeed they have.

dafman

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#3456184 26-Jan-2026 18:05

Distorter:

Eva888:

Spoke to One NZ. NB that the deal offered has a $5 pm increase in April. You get a free smart wifi router, but if you need super Wifi which I do it’s an extra $5 per unit. I need two. I have my 2 old superwifi Deco 50 units that they said would work. Wondering if it would be wise to get the latest version?

If you decide to go on a lower speed plan eg Fibre Starter, there are no incentives or discounts available.

I also spoke to them about the downstairs flat. They can have their own fibre modem installed free separate to mine.

I think the $5 a month for the newer router is worth while once you add that you get a $200 credit and $30 off per month. You could add it into your existing mesh for pretty much complete coverage, the newer unit also has wifi 7 for the newer devices with fancy wifi.

I’ve completed the switch over - only the router is wifi 7, not the additional units. The router One supply is the Deco BE28 which has wifi 7, but the additional unit they gave me for super wifi was a Deco X50, so not wifi 7.

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#3456461 27-Jan-2026 18:52

An elderly gentleman I support just got the closure notice for his address in the hills at the south end of Kelburn, with a switch-off date of 23 March. He phoned them this morning to book the change, and the first Chorus visit is scheduled for 3 March, so there's a bit of a queue.

Given he's an aerial install, 20 metres up a hill from the street (2 spans via a private intermediate pole), what's the likelihood the fibre install will get done that day, rather than a second visit "usually within 2 weeks" which seems to be cutting it a bit close?

He had some difficulty understanding the call centre operator, and having just called them myself I can understand why. Ignoring the accent issues, there were a number of other operators talking loudly nearby, and the audio path was cutting in and out making if very difficult to understand. There also appeared to be significant comms delay, so after a pause, we'd both start talking at the same time and then stop again. Rinse and repeat.

The "what to expect" email says "It's likely that the Fibre cable will run through the same place as your existing copper line". I don't know where his analogue phone line went, as they are not in existence, and I understand from an earlier post that Chorus can't pull the cable out and re-use the hole in the side of the house. This may confuse people who have only ever had HFC as long as they can remember, it's their "copper line".

It's a bit annoying to have an extra hole drilled halfway up his 2-story house and later have the other cable pulled and have to plug that hole.

Aucklandjafa

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#3456463 27-Jan-2026 18:56

It will get done in the same day. Chorus guy dug a massive trench in my lawn, probably all up 30 meters, and was completed in less than 4 hours - couldn’t even tell the lawn had been trenched - top job!

quickymart

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#3456468 27-Jan-2026 19:48

Aucklandjafa:

It will get done in the same day. Chorus guy dug a massive trench in my lawn, probably all up 30 meters, and was completed in less than 4 hours - couldn’t even tell the lawn had been trenched - top job!

It may get done in the same day - each install is different.

SteveC

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#3456534 27-Jan-2026 23:00

Aucklandjafa: It will get done in the same day. Chorus guy dug a massive trench in my lawn, probably all up 30 meters, and was completed in less than 4 hours - couldn’t even tell the lawn had been trenched - top job!

It would have been about ten to twelve years ago that my mother in law got Telstra Cable. The installed used a mole thing that made its own way under her lawn and down her drive. She still talks about watching his camera as the mole moved between tree roots on the drive.
Chorus Cowboys were there a few years ago and did very nice proactive fibre around all six flats in her Upper Hutt block. Not as much fun, but effective, and she is all ready for the change.

Eva888

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#3456967 29-Jan-2026 12:03

Deleted my other post as answered my own question. So they have sent me a wifi 6 deco DSL x53 router AX3000 which has 3 Wan/Lan ports whereas my old one had 4 ports all fully used.

Am a bit confused about what to do next. Do I set it up myself as per one email instructions, or do I wait for the technician they emailed me they are sending next week. My fibre ONT has two green lights showing when I plug it in so ready to go I assume, or does One NZ have to switch something on.

i already have a Deco app installed which is set up with the 2 x50 decos I have around the house. Bit nervous about where to begin or losing internet if I botch it, so made some tea and staring at the new router for now to get used to the idea.

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#3457617 1-Feb-2026 11:46

I won't get into specifics about why I opened this up (just getting my head around what might be involved when HFC is replaced with fibre). Hoping someone might explain all this (the coax is obvious, but what are the coloured wires??)

quickymart

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#3457621 1-Feb-2026 12:07

At a guess, they provide(d) (cable) phone service?

richms

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#3457622 1-Feb-2026 12:08

Back in the old days, people would have a telephone that never left their house. Those wires are how it connects back to the big exchange at the phone company. They have used cat5 internally, and the joiners are putting one line onto the blue pair and the other onto the orange pair of those.

Richard rich.ms

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#3457623 1-Feb-2026 12:09

quickymart:

At a guess, they provide(d) (cable) phone service?

HFC did in fact serve POTS as well. It was decommed a long time ago.

But again please do not touch it. Please put the cover back on... and get it professionally removed by Downer.

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

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