One NZ to retire HFC (cable) network

Forums › One NZ (including Farmside) › One NZ to retire HFC (cable) network

1 | ... | 29 | 30 | 31 | 32 | 33 | 34 | 35 | 36 | 37 | 38 | 39 | ... | 40

3107 posts

Uber Geek
+1 received by user: 445

Trusted

#3462160 17-Feb-2026 11:19

@Eva888 ... reminds me of when my mother moved from her home (in Australia) to a care facility, and trying to get her number moved to new premises.

After two days of getting nowhere, including my mother telling rep that I had full permission to act on her behalf, my wife called Telstra, feigned an old women's voice, and gave a long account of moving into care, needing her phone to talk to friends around Oz, that her 94th birthday was coming, and then started to "cry".

The response was almost instantaneous!! 😄

Got email within minutes giving date and time of current disconnection, and confirmation date & time of reconnection at care facility!

Eva888

2762 posts

Uber Geek
+1 received by user: 2425

Lifetime subscriber

#3462178 17-Feb-2026 11:50

One NZ have agreed to credit $30 and the $14.99 modem delivery cost on next months bill. Also added me as a verified contact for the third time, but only after calling the account owner.

@Rickles Well done above. What I’m dreading is that the account is in his name alone and not together with his wife and since he is terminal, should he pass away it’s going to be tricky. They won’t add her to the account, it has to be a totally new one.

Distorter

242 posts

Master Geek
+1 received by user: 40

#3462288 17-Feb-2026 17:43

Eva888:

One NZ have agreed to credit $30 and the $14.99 modem delivery cost on next months bill. Also added me as a verified contact for the third time, but only after calling the account owner.

@Rickles Well done above. What I’m dreading is that the account is in his name alone and not together with his wife and since he is terminal, should he pass away it’s going to be tricky. They won’t add her to the account, it has to be a totally new one.

I wonder how many people don't check their bill amount and miss out on this.

Distorter

242 posts

Master Geek
+1 received by user: 40

#3462289 17-Feb-2026 17:45

Rickles:

@Eva888 ... Sounds like the usual HFC of $72 plus $10 phone line.

As Linux suggests, probably around the time of annual contract renewal so reverted to full price?

Should call (ha ha) OneNZ and explain that HFC transfer to Fibre is in process, and to please ensure old plan stays in place until change over.

It's a glitch for the HFC to Fibre users. Seems super common. Guy I spoke to at One NZ said it's a PITA

DeeCee

2 posts

Wannabe Geek
+1 received by user: 3

#3463079 19-Feb-2026 15:43

Well this has been entertaining..

So my elderly mother is on HFC. She and I hadn't received notifications of the change, and so to my surprise when I get a call yesterday telling me of the change and the scheduled shutdown by the 23rd or25th?

So after explaining things to mum last night, I got a call again today asking if I knew about the change.

Do they not keep all notes or something?

Chorus order has been raised to install an ONT and to schedule installation time with mum.

Don't know if the St Johns medical alarm is connected to the internet connection, but One.NZ is aware of this for her case.

quickymart

14940 posts

Uber Geek
+1 received by user: 13954

ID Verified

#3463145 19-Feb-2026 17:04

Cripes, they left that fairly late in the piece, didn't they? I'd be asking them to extend the disconnection of her cable connection until the fibre is up and running.

Lego

Shop now for Lego sets and other gifts (affiliate link).

DeeCee

2 posts

Wannabe Geek
+1 received by user: 3

#3463164 19-Feb-2026 18:15

quickymart:

Cripes, they left that fairly late in the piece, didn't they? I'd be asking them to extend the disconnection of her cable connection until the fibre is up and running.

I missed a call last week, but my mum may have thought previous emails were just promotional stuff from One?

She says she didn't receive any email comms about it and she is normally pretty good with asking me whether email is spam or not, as we all know that we are IT support for the elderly :)

They won't be disconnecting her, because I made mention of the medical alarm possibly being attached to the Internet.

Email, TV and word games on the tablet shall continue! :lol:

Or I'm going to hear about it :(

johna8

90 posts

Master Geek
+1 received by user: 5

ID Verified

#3463227 20-Feb-2026 07:49

My aunt just had her fibre installed - but I take it will be a while before they remove/all the old coax/overhead cabling? Just unfortunate the installer isn't allowed to touch / remove it.

quickymart

14940 posts

Uber Geek
+1 received by user: 13954

ID Verified

#3463230 20-Feb-2026 07:54

Totally different networks - the Chorus tech can't touch another company's network.

SteveC

stevec
488 posts

Ultimate Geek
+1 received by user: 95

Lifetime subscriber

#3463235 20-Feb-2026 08:09

johna8:
My aunt just had her fibre installed - but I take it will be a while before they remove/all the old coax/overhead cabling? Just unfortunate the installer isn't allowed to touch / remove it.

I suspect Downers are going to be busy with storm recovery for a while longer at the moment, but it took about 30 minutes for an engineer to turn up once I'd confirmed some details after sending an email to jason.paris@one.nz asking nicely if they could remove ours and our neighbour's overhead coax.

Eva888

2762 posts

Uber Geek
+1 received by user: 2425

Lifetime subscriber

#3463241 20-Feb-2026 08:48

After my elderly medical dependent man was already given a Chorus appointment that had been changed from 16th to 5th, he has been bombarded with emails every couple days from One NZ advising him to switch from HFC as it’s going to be cut off in March. One NZ are the ones that arranged the Chorus appointments in the first place. It’s as if the right hand doesn’t know what the left hand is doing.

I suspect the foreign based call centre people don’t have all the information available to them so they have a narrow perspective of what’s going on since when I rang about the wrong billing the customer service person sounded oblivious to the fact that fibre wasn’t even installed yet.

Dyson

Shop now for Dyson appliances (affiliate link).

lchiu7

6521 posts

Uber Geek
+1 received by user: 543

Trusted

#3463283 20-Feb-2026 10:28

quickymart:

Totally different networks - the Chorus tech can't touch another company's network.

I had my cable disconnected a couple of years ago. There is existing cable from the overhead wires, down a lamppost and into a long conduit nailed to my fenfe. Then it had to be pushed under my driveway to reach the other side of the house into a demarc. From there it runs through more conduit nailed to the side of the house into into my house where I had asked for the cable modem to be installed. Who owns all the cable that is run through conduit on my property? Who can remove it?

Staying in Wellington. Check out my AirBnB in the Wellington CBD. https://www.airbnb.co.nz/h/wellycbd PM me and mention GZ to get a 15% discount and no AirBnB charges.

johna8

90 posts

Master Geek
+1 received by user: 5

ID Verified

#3463367 20-Feb-2026 16:20

SteveC:
johna8:

My aunt just had her fibre installed - but I take it will be a while before they remove/all the old coax/overhead cabling? Just unfortunate the installer isn't allowed to touch / remove it.
I suspect Downers are going to be busy with storm recovery for a while longer at the moment, but it took about 30 minutes for an engineer to turn up once I'd confirmed some details after sending an email to jason.paris@one.nz asking nicely if they could remove ours and our neighbour's overhead coax.

Thanks will see how my Aunt goes with contacting OneNZ - guessing when they finally wind down the redundant cabling would surely be removed.

quickymart

14940 posts

Uber Geek
+1 received by user: 13954

ID Verified

#3463376 20-Feb-2026 17:18

lchiu7:

quickymart:

Totally different networks - the Chorus tech can't touch another company's network.

I had my cable disconnected a couple of years ago. There is existing cable from the overhead wires, down a lamppost and into a long conduit nailed to my fenfe. Then it had to be pushed under my driveway to reach the other side of the house into a demarc. From there it runs through more conduit nailed to the side of the house into into my house where I had asked for the cable modem to be installed. Who owns all the cable that is run through conduit on my property? Who can remove it?

I would say that would be a job for One. Might be a bit of a challenge getting their overseas call centre to understand your request, though (I have heard of people being referred to Chorus to get help with their own cable network previously).

Wheelbarrow01

1784 posts

Uber Geek
+1 received by user: 2638

Trusted

Chorus

#3463413 20-Feb-2026 22:26

Eva888:

After my elderly medical dependent man was already given a Chorus appointment that had been changed from 16th to 5th, he has been bombarded with emails every couple days from One NZ advising him to switch from HFC as it’s going to be cut off in March. One NZ are the ones that arranged the Chorus appointments in the first place. It’s as if the right hand doesn’t know what the left hand is doing.

I suspect the foreign based call centre people don’t have all the information available to them so they have a narrow perspective of what’s going on since when I rang about the wrong billing the customer service person sounded oblivious to the fact that fibre wasn’t even installed yet.

To be fair I can see how this could happen. There are multiple withdrawal programmes underway from various players in the industry, so it's almost a statistical certainty that some RSP agents (and indeed end-users) could get confused about what programme(s) apply to any given customer. Right now there are four major initiatives in play (off the top of my head):

The OneNZ HFC shutdown which is the topic of this thread.
Chorus' copper withdrawal programme which has multiple tranches running concurrently but essentially applies anywhere fibre is available. Withdrawal of copper voice and DSL in Chorus fibre areas is nearing completion, while withdrawal in other LFC areas is due to complete in the second half of this year*.
Spark PSTN shutdown in specific areas. Impacts Spark PSTN voice & DSL customers.
Spark Wholesale PSTN withdrawal nationwide. Impacts all non-Spark PSTN voice lines (but not necessarily DSL lines).

In addition to the above, at least one retailer chose to close down the copper portion of their business nationwide (copper voice and DSL) ahead of items 2 and 4 in the above list being completed. This retailer had to deal with customers who may have received multiple withdrawal notices - from that retailer's own exit programme as well as Chorus copper withdrawal and Spark Wholesale PSTN withdrawal.

I am across programmes 2, 3 and 4 to varying degrees, and sometimes even I have to pause and think about it when switching from one workstream to another. It really is the the biggest and most complex set of changes to this nation's telecommunications network in several generations.

*It's worth mentioning that there are a number of addresses nationwide which have recently been newly categorised as fibre capable, owing to pockets of ongoing fibre network expansion by both Chorus and other local fibre companies. Now that these addresses are recognised by the Commerce Commission as being in an SFA (Specified Fibre Area), they will be included in an additional Chorus copper withdrawal tranche soon to launch.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

1 | ... | 29 | 30 | 31 | 32 | 33 | 34 | 35 | 36 | 37 | 38 | 39 | ... | 40