Vodafone Speedtest - Dissapointing

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#1119308 1-Sep-2014 08:46

Quickymart, I just dont understand your rational. It is not sold as "Theoretically capable of going up to 130/10 Mbps", people quite rightly expect to get what they pay for, under-promise and over deliver. If they cant provide the speed to achieve what they advertise why do they not proportionally reduce the premium price we pay of having the faster speed?

r2b2

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#1119328 1-Sep-2014 09:06

itxtme: Quickymart, I just dont understand your rational. It is not sold as "Theoretically capable of going up to 130/10 Mbps", people quite rightly expect to get what they pay for, under-promise and over deliver. If they cant provide the speed to achieve what they advertise why do they not proportionally reduce the premium price we pay of having the faster speed?

Actually it is sold as that - see the "Things to know":

Stated speeds are based on theoretical maximums. Your actual broadband speed will vary depending on a number of factors including NZ and overseas networks, your modem and computer technology including wifi capability, internal home wiring, other environmental factors, and how many other people are using it at the time. Uploads and downloads count towards your monthly allowance.

The technology can achieve the speed and probably does in a lot of cases - just not currently for certain nodes by the sounds due to congestion issues or something similar.

mattbush

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#1119453 1-Sep-2014 11:23

quickymart: I'm merely pointing out they don't get anywhere near what you get (Tim in Outram, for example). You seem to think it's a "guaranteed" speed - but (as sbiddle points out) it's anything up to 130 MB/s. If you want a guaranteed 130 MB/s, you need to pay a premium for such a service.
Does it really matter that much if you're getting 90MB/s as opposed to 130MB/s?

A few months ago VF increased the speed from 100 to 130.

If a speed in the 90's is acceptable then VF has breached fair trading.

hio77

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#1119455 1-Sep-2014 11:30

TimA:
@Hio77, Yes it happened to you. Its happening to me. All those Mb/s your Mt Albert link stole off my Takapuna to Whenuapai.
https://i.imgur.com/9pzdVd1.png

well you know, cant let your connection be actually decent.

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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

r2b2

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#1119459 1-Sep-2014 11:34

mattbush: If a speed in the 90's is acceptable then VF has breached fair trading.

Based on the information provided on the website (my previous post) then I don't think VF could be seen to breaching the fair trading act. If they'd hidden the information away or not disclosed it then that'd be a different story...

Coil

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#1119465 1-Sep-2014 11:43

The speed they are getting at 94Mb/s is close to the maximum throughput for a 100Mb/s connection. I bet something is negotiating at 100Mb/s somewhere..
No, Vodafone isnt breachign any act. They never provided a guaranteed speed. They went quite far in explaining what affects speed etc.

If this helps.

You acknowledge that statements about the speed of the Services are not guarantees about continuous speed. Where a download or upload speed is specific, the Services are capable of burstable speeds up to the speed stated. Where a download or upload speed is described as “Maximum” you will receive the highest speed your broadband connection can deliver. The actual speed your broadband connection can achieve may depend on a number of things including the condition of your line, the distance from the exchange, the equipment you use (including your computer), the time of day you are connecting and the Internet use by others connected to the network at the same time as you.

The integrity or quality of the data or information you send or receive via the Services may be affected or compromised due to the configuration of our network, the use of the internet or the configuration or limitations of your, or your intended recipient’s hardware or other device. Connection restrictions may apply to some of our broadband plans

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quickymart

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#1119838 1-Sep-2014 18:55

mattbush:
quickymart: I'm merely pointing out they don't get anywhere near what you get (Tim in Outram, for example). You seem to think it's a "guaranteed" speed - but (as sbiddle points out) it's anything up to 130 MB/s. If you want a guaranteed 130 MB/s, you need to pay a premium for such a service.
Does it really matter that much if you're getting 90MB/s as opposed to 130MB/s?

A few months ago VF increased the speed from 100 to 130.

If a speed in the 90's is acceptable then VF has breached fair trading.

See above - no speed is guaranteed, and (even if it is being caused by congestion) they're not exactly sitting back doing nothing about it, are they?

mattbush

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#1119884 1-Sep-2014 19:40

Tonight its

Last Result:
Download Speed: 80634 kbps (10079.3 KB/sec transfer rate)
Upload Speed: 9797 kbps (1224.6 KB/sec transfer rate)
9/1/2014 7:39:24 PM

This OK as well?

johnr

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#1119890 1-Sep-2014 19:50

mattbush: Tonight its

Last Result:
Download Speed: 80634 kbps (10079.3 KB/sec transfer rate)
Upload Speed: 9797 kbps (1224.6 KB/sec transfer rate)
9/1/2014 7:39:24 PM

This OK as well?

Which server did you test to?

Andib

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#1119905 1-Sep-2014 19:50

mattbush: Tonight its

Last Result:
Download Speed: 80634 kbps (10079.3 KB/sec transfer rate)
Upload Speed: 9797 kbps (1224.6 KB/sec transfer rate)
9/1/2014 7:39:24 PM

This OK as well?

You're getting well above the next tier down which is 50/2 so even if there are network issues causing this you're still getting the faster speeds you're paying for.

Have you rung the call center and logged a fault with the technical team?

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mattbush

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#1119970 1-Sep-2014 21:11

Andib:
mattbush: Tonight its

Last Result:
Download Speed: 80634 kbps (10079.3 KB/sec transfer rate)
Upload Speed: 9797 kbps (1224.6 KB/sec transfer rate)
9/1/2014 7:39:24 PM

This OK as well?

You're getting well above the next tier down which is 50/2 so even if there are network issues causing this you're still getting the faster speeds you're paying for.

Have you rung the call center and logged a fault with the technical team?

I am on 130 plan lol

and using VF tester

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quickymart

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#1119972 1-Sep-2014 21:13

mattbush: Tonight its

Last Result:
Download Speed: 80634 kbps (10079.3 KB/sec transfer rate)
Upload Speed: 9797 kbps (1224.6 KB/sec transfer rate)
9/1/2014 7:39:24 PM

This OK as well?

That figure is well within SLA for a residential cable connection.

What can you not do at 80Mb/s that you can only do at 130Mb/s?

Brumfondl

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#1120680 2-Sep-2014 18:14

quickymart:
mattbush: Tonight its

Last Result:
Download Speed: 80634 kbps (10079.3 KB/sec transfer rate)
Upload Speed: 9797 kbps (1224.6 KB/sec transfer rate)
9/1/2014 7:39:24 PM

This OK as well?

That figure is well within SLA for a residential cable connection.

What can you not do at 80Mb/s that you can only do at 130Mb/s?

Download a file at ~16MB/sec. Nuff said...

Brumfondl

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#1120691 2-Sep-2014 18:24

Brumfondl:
quickymart:
mattbush: Tonight its

Last Result:
Download Speed: 80634 kbps (10079.3 KB/sec transfer rate)
Upload Speed: 9797 kbps (1224.6 KB/sec transfer rate)
9/1/2014 7:39:24 PM

This OK as well?

That figure is well within SLA for a residential cable connection.

What can you not do at 80Mb/s that you can only do at 130Mb/s?

Download a file at ~16MB/sec. Nuff said...

Brumfondl

Provide an example of contest distribution service that will supply at that speed apart from speedtest.net....

Coil

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#1120692 2-Sep-2014 18:25

mattbush:
Andib:
mattbush: Tonight its

Last Result:
Download Speed: 80634 kbps (10079.3 KB/sec transfer rate)
Upload Speed: 9797 kbps (1224.6 KB/sec transfer rate)
9/1/2014 7:39:24 PM

This OK as well?

You're getting well above the next tier down which is 50/2 so even if there are network issues causing this you're still getting the faster speeds you're paying for.

Have you rung the call center and logged a fault with the technical team?

I am on 130 plan lol

and using VF tester

What about the fault ticket?
Have you logged it?

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