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191 posts

Master Geek
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Topic # 150552 26-Jul-2014 15:01
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Just tested my 130Mbps cable connection on http://wellington.speedtest.vodafone.co.nz/ - results are shockingly slow!

Download Speed: 22486 kbps (2810.8 KB/sec transfer rate)
Upload Speed: 10051 kbps (1256.4 KB/sec transfer rate)
7/26/2014 2:57:20 PM

Anyone else suffering slow speedtests?!

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  Reply # 1096153 26-Jul-2014 15:01
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  Reply # 1096169 26-Jul-2014 15:06
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wireless or ethernet




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  Reply # 1096170 26-Jul-2014 15:06
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I just got full line speed on VDSL 50/10Mbit




CPU: Intel 3770k| RAM: F3-2400C10D-16GTX G.Skill Trident X |MB:  Gigabyte Z77X-UD5H-WB | GFX: GV-N660OC-2GD gv-n660oc-2gd GeForce GTX 660 | Monitor: Qnix 27" 2560x1440

 

 


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  Reply # 1096173 26-Jul-2014 15:12
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mentalinc: I just got full line speed on VDSL 50/10Mbit


Different hardware and network so couldnt be related.

"Vodafone Cable broadband customers in specific areas are currently experiencing congestion and a reduction of their maximum speed at peak times. We have identified the cause of congestion and have scheduled upgrades to the affected areas throughout August within the next three weeks. There is no mitigation action we can put in place in the meantime as this requires a build at the exchange. Once the upgrades have occurred the customer should no longer be affected by these speed issues."

Whether this is one of them i couldnt comment. Best to PM me or NikT and we can look into.

Cheers




 




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Master Geek
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  Reply # 1097357 28-Jul-2014 18:56
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Will we get compensation for the reduced premium service - currently 4Mbps download and 9Mbps upload:

Download Speed: 4153 kbps (519.1 KB/sec transfer rate)
Upload Speed: 9324 kbps (1165.5 KB/sec transfer rate)
7/28/2014 6:55:30 PM

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  Reply # 1097452 28-Jul-2014 20:35
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It's not a guaranteed speed. If you want compensation you pay for that level of service.
The service you have is "best effort".

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Ultimate Geek
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  Reply # 1097459 28-Jul-2014 20:46
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Well, yes best efforts. But when speed is 4mbs and what they advertise ( and you pay for ) is 130 - that's quite a difference. Using your logic, everyone could advertise 1tb speeds, supply 54 kbps, but that's best effort ... :)



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Master Geek
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  Reply # 1097481 28-Jul-2014 21:11
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Off peak seems to be fine - 102 Mbps down and nearly 10 Mbps up :-)

Last Result:
Download Speed: 102190 kbps (12773.8 KB/sec transfer rate)
Upload Speed: 9975 kbps (1246.9 KB/sec transfer rate)
7/28/2014 9:09:28 PM

Meow
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  Reply # 1097489 28-Jul-2014 21:20
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Skillie: Off peak seems to be fine - 102 Mbps down and nearly 10 Mbps up :-)

Last Result:
Download Speed: 102190 kbps (12773.8 KB/sec transfer rate)
Upload Speed: 9975 kbps (1246.9 KB/sec transfer rate)
7/28/2014 9:09:28 PM


You have not answered the key question - Wireless or Ethernet?

Sounds like you're on a congested node, not much you can do about it and they don't guarantee these speeds so no, you won't be seeing compensation.




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Master Geek
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Chorus

  Reply # 1097490 28-Jul-2014 21:23
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Same problem here. Struggling at 4mbytes/s (over Ethernet) which is not normally the case. (Usually 10-14mBps)

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  Reply # 1097497 28-Jul-2014 21:30
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BMarquis: Same problem here. Struggling at 4mbytes/s (over Ethernet) which is not normally the case. (Usually 10-14mBps)


4MB/s? That is like 32mbit.




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Master Geek
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  Reply # 1097504 28-Jul-2014 21:47
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michaelmurfy:
BMarquis: Same problem here. Struggling at 4mbytes/s (over Ethernet) which is not normally the case. (Usually 10-14mBps)


4MB/s? That is like 32mbit.


Correct, on a 130mbit connection :)

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Ultimate Geek
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  Reply # 1097823 29-Jul-2014 12:30
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stocksp: Well, yes best efforts. But when speed is 4mbs and what they advertise ( and you pay for ) is 130 - that's quite a difference. Using your logic, everyone could advertise 1tb speeds, supply 54 kbps, but that's best effort ... :)


Well actually no they couldn't because there would be no way of actually reaching the 1Tb speed, whereas it is capable of (at least) up to 130

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Ultimate Geek
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  Reply # 1097828 29-Jul-2014 12:36
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My point was illustrative, not literal!

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  Reply # 1097853 29-Jul-2014 13:03
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I've been on VF cable in Wellington for 18 months.
Totally reliable.
Local speeds have never been less that 95% of advertised speeds (130/10Mbps until 4 months ago, now 50/2Mbps).
(I downgraded speed to save $30 per month.)




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