Vodafone now charging extra to pay bill online

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#1006883 16-Mar-2014 21:04

If you want to use your credit card and don't want the fee - just set up a variable credit card agreement and then whatever your bill is, is paid from your credit card, on time and no fee.

sidders80

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#1006884 16-Mar-2014 21:06

MikeHales: If you want to use your credit card and don't want the fee - just set up a variable credit card agreement and then whatever your bill is, is paid from your credit card, on time and no fee.

Mike charging a fee for using a CC is fine but its the debit card picking up the fee that I am not happy with.

Sid

MikeHales

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#1006886 16-Mar-2014 21:14

Same goes for debit card, set up an automatic payment like a DD, and no fee. Do it through My Vodafone and you don't even need to sign and send anything.

mattbush

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#1006903 16-Mar-2014 21:26

MikeHales: Same goes for debit card, set up an automatic payment like a DD, and no fee. Do it through My Vodafone and you don't even need to sign and send anything.

You didn't really answer the question.....why should there be a fee on a debit card??

Also, what I don't understand..if you charge fees for credit cards and debit cards shouldn't you offer a discount for email billing considering there is no postage, envelopes, printing or handling involved?

I guess its all just another way to silently increase pricing!

MikeHales

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#1006929 16-Mar-2014 21:37

We do. Post bills are $1.50, email no charge

sidders80

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#1006933 16-Mar-2014 21:46

MikeHales: We do. Post bills are $1.50, email no charge

And the debit card question is still unanswered

Sid

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garbonzai

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#1006949 16-Mar-2014 22:16

MikeHales: If you want to use your credit card and don't want the fee - just set up a variable credit card agreement and then whatever your bill is, is paid from your credit card, on time and no fee.

Just set this up, was pretty easy, thanks,

still charged a surcharge on the $1 check amount though (should get that back).

r2b2

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#1006958 16-Mar-2014 22:38

sidders80:
MikeHales: We do. Post bills are $1.50, email no charge

And the debit card question is still unanswered

As far as I am aware debit cards (as in Visa Debit Cards) go through the same interchange as credit cards as they are processed effectively as credit card transactions but money taken from a standard account.

garbonzai

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#1006959 16-Mar-2014 22:40

MikeHales: We do. Post bills are $1.50, email no charge

Since when?, I've never been charged for postage.

sdav

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#1006969 16-Mar-2014 23:21

Whats the difference between a variable credit card agreement debit your card automatically once a month and manually paying it through a website? Why is one charged and the other isn't?

sidders80

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#1006974 16-Mar-2014 23:34

Banks do not charge extra for paying by a debit card. Here is an article I found which supports this and also charging extra on debit card is wrong.

http://www.stuff.co.nz/waikato-times/news/8397528/Retailers-hit-card-users-with-unjustified-fees

Secondly according to Vodafone the charges are passed on by Visa or MasterCard so they pass it on to the customer. But Vodafone don't pass on the charges if you set up your credit or debit card on an ongoing basis. Why is that? The charges are still passed on so why not pass it on in this case?

Sid

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sidders80

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#1006976 16-Mar-2014 23:49

Even Visa does not support this surcharge.

http://www.visa-asia.com/ap/nz/cardholders/tips/surcharging.shtml

Sid

Coil

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#1006979 17-Mar-2014 00:11

sidders80: Even Visa does not support this surcharge.

http://www.visa-asia.com/ap/nz/cardholders/tips/surcharging.shtml

Visa’s No Surcharge rule no longer applies to New Zealand-based transactions.

However, Visa believes payment card costs are no different from any other cost associated with running a business such as electricity and should not be passed onto consumers. (Agreed)

Surcharging impacts consumers unreasonably. A fundamental principle of the customer experience is that the stated price of an item – as advertised or affixed to the price tag –should be the actual price the consumer pays at check out.

While many countries around the world prohibit surcharging, a few countries, such as Australia and the United Kingdom, have allowed it. There is a risk that if we follow the Australian experience one day New Zealand merchants may start to exploit surcharging for their own advantage. The Reserve Bank of Australia has highlighted some cases where surcharges ‘appear considerably higher’ than actual costs.[1]

Underline doesnt work???

kieran21

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#1007014 17-Mar-2014 08:31

sdav: Whats the difference between a variable credit card agreement debit your card automatically once a month and manually paying it through a website? Why is one charged and the other isn't?

There is really no difference that DPS charges to Vodafone. I suppose VF have continued to absorb/factor in the associated cash handling costs as an incentive to push people towards automatic payment methods, so more people pay their bills on time. Kinda makes sense in a way to gently encourage that kind of payment method from a business perspective.

kieran21

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#1007017 17-Mar-2014 08:35

sidders80: Even Visa does not support this surcharge.

http://www.visa-asia.com/ap/nz/cardholders/tips/surcharging.shtml

Lol of course they wouldn't support a disincentive to use their services. The ideal for Visa/MasterCard/whoever would be if they could charge businesses whatever they want and the business has no choice but to absorb the cost so Visa looks like the winner for convenience without additional cost...

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