FibreX Technicolor modem - lights and faults

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18 posts

Geek

#1756060 4-Apr-2017 00:03

Hmmm.

Do you know if the 50/2 plan (lightspeed) was DOCSYS 3.0?

I know when we had that plan (for 3-4 years until a few weeks ago) we only had outages very infrequently - at least so few that they seemed out of the ordinary - not "It's out again" like it is now.

We had that Technicolor all in one Modem / Router / Access Point unit - I forget the model number.

On a side note, I believe I've now been given a static IP address (or a reservation at least). How long is the typical lease for - does anyone know? I just want to verify it is actually static.

Djmixerdomo

255 posts

Ultimate Geek

#1756061 4-Apr-2017 00:09

I just have a dynamic ip and I've seen it stay for a about a week (that's the longest uptime I've had).

Rebooting the technicolor modem seems to change the ip every time, so you could give that a try.

PC: 5800X3D/32GB/RTX3070

Car: Toyota Celica GT-Four ST205

DG82

18 posts

Geek

#1756062 4-Apr-2017 00:10

@Disrespective said:

"It may be that disabling iPv6 is not possible without Voda's intervention (I don't have a technicolour plugged in to try it myself) so this may be irrelevant information."

Ummm... I don't know how to do that clever including other people's text in my replies.

If you don't mind me asking - I'm curious as to what modem are you using to connect to FibreX - or are you simply not using FibreX at the moment?

DG82

18 posts

Geek

#1756065 4-Apr-2017 00:12

Good idea Djmixerdomo.

I'll give it a go. Wish me luck!

DG82

18 posts

Geek

#1756066 4-Apr-2017 00:17

Okay - well, rebooted technicolor, also released and renewed IP on router and kept my ip. Must be static. I hope.

Wiggum

1199 posts

Uber Geek
Inactive user

#1756344 4-Apr-2017 14:17

We had an outage in Waikanae, Wellington yesterday starting at 16h45.

It never recovered itself. When I rebooted the modem (not router) just after 6:00pm it recovered straight away.

From the fritzbox logs I saw the following:

Prior to this I have also been seeing multiple dropouts lately. its really annoying, especially when I have work to do from home.

Does anybody know what node Waikanae is on? And can we get it added to these awesome graphs?

https://smokeping.murfy.nz/smokeping.fcgi?target=FibreX

Disrespective

1926 posts

Uber Geek

#1756622 4-Apr-2017 21:01

DG82:

@Disrespective said:

"It may be that disabling iPv6 is not possible without Voda's intervention (I don't have a technicolour plugged in to try it myself) so this may be irrelevant information."

Ummm... I don't know how to do that clever including other people's text in my replies.

If you don't mind me asking - I'm curious as to what modem are you using to connect to FibreX - or are you simply not using FibreX at the moment?

I just wasn't at home when I posted that. Nor have I spent any time looking into it since.

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

DG82

18 posts

Geek

#1757113 5-Apr-2017 15:47

Just had a short outage at approximately 15:30 for ~ 5 minutes - but it's back online now.

According to SmokePing it looks like @MDF is still offline (as at 15:46)

We both went offline at the same time.

I wonder if MDF is on a Dynamic IP, or, is on a different node.

I am no longer using the Huawei, but I doubt that's making much of a difference.

Sideface

9360 posts

Uber Geek

Trusted

Lifetime subscriber

#1757157 5-Apr-2017 16:17

DG82:

Just had a short outage at approximately 15:30 for ~ 5 minutes - but it's back online now. <snip>

Ditto on WKH3 in Island Bay.

Unusual in that the modem rebooted itself at the START of the outage, and the outage lasted "only" 15 minutes - less than the usual 30 mins+.

EDIT Dynamic IP, using Ubiquiti Lite router.

Sideface

DG82

18 posts

Geek

#1757188 5-Apr-2017 16:43

I'm not sure whether our modem rebooted or not - running a ping to home from work and SmokePing confirmed it was a 5 min outage.

Static IP (reservation) in the 203.152.x.x IP pool running a SonicWALL

mdf

3516 posts

Uber Geek

Trusted

#1757709 6-Apr-2017 17:01

DG82:
Just had a short outage at approximately 15:30 for ~ 5 minutes - but it's back online now.

According to SmokePing it looks like @MDF is still offline (as at 15:46)

We both went offline at the same time.

I wonder if MDF is on a Dynamic IP, or, is on a different node.

I am no longer using the Huawei, but I doubt that's making much of a difference.

I'm on a node WKH, subnode 4 (I think. It might be 3). I'm on a static IP. I've had exactly the same plague of issues @sideface has been having. After a less than stellar interaction with Vodafone, thoroughly being over the whole affair, and buying a swag of DVDs for when Netflix doesn't have a pipe to go down (mostly when I actually have some time to watch), I've given up nagging Vodafone about it. Doesn't seem worth the effort. 2019 (aka "Liberation Day") is getting closer every day...

Sideface

9360 posts

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Lifetime subscriber

#1761830 11-Apr-2017 20:19

Island Bay, "FibreX 200", node WKH3

Another outage, from 6:10pm to 8:06pm tonight.

Unusual in that there was no "orange triangle" on the network logo.
The ER-X router said it was "connected" but had no IP address.
As usual, a modem reboot was slow and had no effect.

VF advised.

Sideface

eljefe

99 posts

Master Geek

#1762056 12-Apr-2017 11:14

I have just noticed this thread. I foolishly changed from WorldXChange to the FiberX option a month or so ago, and the connection has been rubbish.
Not only is the modem gutless by comparison to the Worldxchange one, but we get micro and major drop-outs all the time.

I usually start by looking at the grey technicolor device, it often has all lights solid, but no actual "internet". Rebooting only helps if some of the lights were not on.

Everytime I ring up I am told I am the first to ring, but then they say, oh yes, we can see a problem on the node. "It should reset itself after a while" (I am in Brooklyn).

The major drop-outs tend to be noticed first thing in the morning.
We are not big streamers, downloaders or gamers.

I signed up for a 2 year deal. I just read the small print and it appears they bear no responsibility for connection.

Can anyone tell me if I can break my contract without having to pay break fees?
Can I invoke the consumer gaurantees act?
I'd rather pay another 20$ a month than have this kind of intermittent service.

Cheers
Jeff

Sideface

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#1762151 12-Apr-2017 12:45

eljefe:

<snip>

I signed up for a 2 year deal. I just read the small print and it appears they bear no responsibility for connection.

Can anyone tell me if I can break my contract without having to pay break fees?
Can I invoke the consumer guarantees act?

<snip>

I feel your pain.

Your problems are typical of "FibreX".

Modem and connection offer on Cable and FibreX broadband plans

"If you cancel your home phone or broadband prior to the completion of your fixed contract period, an early termination charge will apply.
The early termination charge for a 12 month term is $199, and the early termination charge for a 24 month term is $299."

Good luck with the CGA - I don't fancy your chances.

Sideface

eljefe

99 posts

Master Geek

#1762160 12-Apr-2017 12:52

>> I feel your pain.
>> Your problems are typical of "FibreX".
>> Modem and connection offer on Cable and FibreX broadband plans
>> "If you cancel your home phone or broadband prior to the completion of your fixed contract
>> period, an early termination charge will apply.
>> The early termination charge for a 12 month term is $199, and the early termination charge
>> for a 24 month term is $299."
>> Good luck with the CGA - I don't fancy your chances.
>> Sideface

Ok, it might be time to go social media on them then.
I better ring them again first.

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