New Vodafone Plans

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"Cookie"
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#1876605 3-Oct-2017 12:15

BLazeD:

Linux:
BLazeD:

I have a current Red+ Lite plan with a $10 discount. My billing just rolled over and I only have 4GB still, not 10GB.

I tried calling customer "service" and after waiting 10 minutes the girl on the other end said the 10GB was a special promotion and I would need go through to sales.

She apparently transferred me but I was given a message saying I couldn't be transferred (after another 5 minute wait) and disconnected.

@BLazeD The 10GB plan is not a promotion and is permanent as confirmed by VodafoneNZ here on Geekzone

Any discounts you have on the 4GB plan will be removed moving to 10GB I was lucky got in early and get it for $49.95 per month

Linux

Thanks I just called 0800 777 301 and said I wanted to get my extra data and it was done in 1 minute flat. I kept my $10 discount.

Very happy with this. Good job Vodafone.

They flat out refused to do that for me. :(

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BLazeD

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#1876611 3-Oct-2017 12:25

kiwifidget:

BLazeD:

Linux:
BLazeD:

I have a current Red+ Lite plan with a $10 discount. My billing just rolled over and I only have 4GB still, not 10GB.

I tried calling customer "service" and after waiting 10 minutes the girl on the other end said the 10GB was a special promotion and I would need go through to sales.

She apparently transferred me but I was given a message saying I couldn't be transferred (after another 5 minute wait) and disconnected.

@BLazeD The 10GB plan is not a promotion and is permanent as confirmed by VodafoneNZ here on Geekzone

Any discounts you have on the 4GB plan will be removed moving to 10GB I was lucky got in early and get it for $49.95 per month

Linux

Thanks I just called 0800 777 301 and said I wanted to get my extra data and it was done in 1 minute flat. I kept my $10 discount.

Very happy with this. Good job Vodafone.

They flat out refused to do that for me. :(

To be fair my $10 discount was not mentioned by either me or them. But I would be shocked on my next bill if it was taken off.

kharris

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#1876639 3-Oct-2017 13:41

Linux:
BLazeD:

I have a current Red+ Lite plan with a $10 discount. My billing just rolled over and I only have 4GB still, not 10GB.

I tried calling customer "service" and after waiting 10 minutes the girl on the other end said the 10GB was a special promotion and I would need go through to sales.

She apparently transferred me but I was given a message saying I couldn't be transferred (after another 5 minute wait) and disconnected.

@BLazeD The 10GB plan is not a promotion and is permanent as confirmed by VodafoneNZ here on Geekzone

Any discounts you have on the 4GB plan will be removed moving to 10GB I was lucky got in early and get it for $49.95 per month

Linux

Sorry I don't get it. If they are not promotional then why does the small print on this page say

"Promotional plans available for a limited time. New data allowances are valid for the life of the plan."

Kirk

kiwifidget

"Cookie"
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#1880457 10-Oct-2017 17:06

My billing period just rolled over a few days ago.

My data cap remains at 7.5GB and has not increased at all.

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Linux

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#1880459 10-Oct-2017 17:09

@kiwifidget Call 0800 777 301 and if not under contract term they will change the plan straight away (if you are not under contract)

Linux

kiwifidget

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#1880490 10-Oct-2017 17:22

Linux:

@kiwifidget Call 0800 777 301 and if not under contract term they will change the plan straight away (if you are not under contract)

Linux

Cheers, I'll do that tomorrow.

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jjnz1

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#1882569 12-Oct-2017 17:50

Changed one of my plans around today. As of now VF have a new set of plans:

24 Month:

$99.99 20GB (not sure of credit).

$129.99 30GB with $850 mobile credit

$149.99 40GB with $1050 mobile credit

hio77

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#1882574 12-Oct-2017 18:20

jjnz1:

Changed one of my plans around today. As of now VF have a new set of plans:

24 Month:

$99.99 20GB (not sure of credit).

$129.99 30GB with $850 mobile credit

$149.99 40GB with $1050 mobile credit

20-40GB?!!

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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

johny99

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#1882673 12-Oct-2017 21:54

Spark (not skinny) need to counter this, 40gb for $150... that is cheap, Spark’s Business plan is $250 ex gst for 20gb.

Starscream122

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#1882679 12-Oct-2017 22:23

I wander if they will bring out Carry Over for On Account sometime within the next 12 months, because all other providers have it now....

hio77

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#1882689 12-Oct-2017 22:57

johny99: Spark (not skinny) need to counter this, 40gb for $150... that is cheap, Spark’s Business plan is $250 ex gst for 20gb.

Prices above are in term with discount, below is open term, slight drop in price

these prices and plans are bordering on fixed solution alternatives... not exactly a bridge i wanna fight on...

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BLazeD

239 posts

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#1891407 27-Oct-2017 15:53

BLazeD:

To be fair my $10 discount was not mentioned by either me or them. But I would be shocked on my next bill if it was taken off.

Sure enough I am shocked, the pricks removed it without telling me. I knew this was too good to be true - Vodafone actually being worthy of my custom.

Linux

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#1891410 27-Oct-2017 15:57

BLazeD:
BLazeD:

To be fair my $10 discount was not mentioned by either me or them. But I would be shocked on my next bill if it was taken off.

Sure enough I am shocked, the pricks removed it without telling me. I knew this was too good to be true - Vodafone actually being worthy of my custom.

Call the retention team I have posted the 0800 number in this thread and speak to them

Linux

Edit: Also check the terms and conditions as this could of advised any existing discounts could be removed

michaelmurfy

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#1891412 27-Oct-2017 15:57

BLazeD:
Sure enough I am shocked, the pricks removed it without telling me. I knew this was too good to be true - Vodafone actually being worthy of my custom.

I had to make a few calls to get it sorted but my discount has stuck. Try contacting their social media team - they're pretty good. Also, I can understand you're frustrated etc but there is no need to quote half this thread in your posts.

Michael Murphy | https://murfy.nz
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kharris

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#1891429 27-Oct-2017 16:24

I got in touch with the retention team... the woman was really helpful and said that accounts with a discount weren't automatically transferred to the new terms because there was initially no way to retain the discount. As of the last week or two they have been able to transfer accounts while retaining the original discount. I would ring them and have a chat. I had a lot of trouble with the overseas call centre staff before I was finally put through to retentions.

Kirk

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