Krapi Cable Congestion?

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#1408189 17-Oct-2015 12:20

Jase2985: are people finally going to stand up and lodge a complaint with the commerce commission?

What's the point of doing this? What would be the complaint that you think the Commerce Commission would consider?

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#1408204 17-Oct-2015 13:07

not being reasonably able to achieve the advertised speed the majority of the time

quickymart

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#1408209 17-Oct-2015 13:12

You really think that would work?

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#1408222 17-Oct-2015 13:28

Jase2985: not being reasonably able to achieve the advertised speed the majority of the time

But most of us on cable can get the advertised speeds 90% of the time - the problem is the other 10% of the time when congestion kicks in and the Internet becomes unusable.
In my case that's 1 or 2 hours between 8pm and 10pm.

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#1408244 17-Oct-2015 14:18

think you you could argue that while you are asleep doesnt necessary count, nor while at work, so of the time you are at home maybe 20-40% of that is degraded.

dont know if it will work, but doesnt hurt to try, its been happening for way to long, and the proposed solutions havent worked for everyone, so why not try get something back from vodafone. you pay them a heap of money each month and they cant deliver what you are paying for.

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#1408333 17-Oct-2015 18:46

I would give Vodafone a chance to see if they offer any compensation first, although I doubt they are under any obligation to do so.

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#1408498 18-Oct-2015 08:15

quickymart: I would give Vodafone a chance to see if they offer any compensation first, although I doubt they are under any obligation to do so.

dont you think they would have done so already?

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#1408499 18-Oct-2015 08:49

No, as not everyone is sorted yet (as evidenced by a few posts in this very thread).

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#1408500 18-Oct-2015 08:58

Island Bay 100/10 cable

Congestion appears to be creeping back ...

TrueNet Wellington cable speed stats (hourly, averaged) for the week ending today:

... not as bad as September, but worse than last week.

Last night's speed dip (at 9pm)

Vodafone Wellington server

Spark Wellington server

Auckland and offshore speeds (Spark and Telstra and nPerf) were all down at the same time, but Wellington appeared to be the worst effected area.

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#1408525 18-Oct-2015 10:34

quickymart: No, as not everyone is sorted yet (as evidenced by a few posts in this very thread).

but everyone was suppose to be sorted

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#1408536 18-Oct-2015 10:51

Jase2985: are people finally going to stand up and lodge a complaint with the commerce commission?

I've seen significant improvements and while it's far from perfect it isn't affecting my usual usage, even during peak hours. If it starts to become an issue for me again I'll be contacting Vodafone first.

The implication from your "finally" and other comments is you feel we should have laid a complaint by now, I'd suggest that's our call to make, not yours. But go right ahead if you feel that's the right course of action for you, you don't need approval from us.

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#1408552 18-Oct-2015 11:52

Jase2985:
quickymart: No, as not everyone is sorted yet (as evidenced by a few posts in this very thread).

but everyone was suppose to be sorted

Says who?

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#1408553 18-Oct-2015 12:02

quickymart:
Jase2985:
quickymart: No, as not everyone is sorted yet (as evidenced by a few posts in this very thread).

but everyone was suppose to be sorted

Says who?

says the letter everyone received

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#1408554 18-Oct-2015 12:10

quickymart: ... Says who?

Exhibit "A"

Addressed letter on VF letterhead dated 7 July 2015:

Full stream ahead, Wellington

Hi there,
We're upgrading our network to improve data speeds in your area.

With the huge success of streaming video services such as Netflix and NEON, we're seeing massive spikes in demand for data across New Zealand, and on Wellington's local cable network. In fact, it's a 30% increase in data usage on our network every month!
That's why we are spending millions ensuring your network not only meets current data needs, but future ones too.
At different times of the day, you may have noticed your network speeds have slowed as it's trying to meet demand. We want you to be able to use the network to your heart's content. So we're putting steps in place to upgrade our network to ensure consistent and reliable fast speeds.
You'll notice two step-changes of improvement over the next couple of months as we release the network enhancements we're currently working on. You will see improvements in your Broadband speed by August and then experience consistent and reliable fast speeds from September.
After that, it will be 'full stream ahead' for all our Vodafone customers so you can make the most of doing more of what you love online.

Regards
TonyBaird
Technology Director

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#1408555 18-Oct-2015 12:13

In that case, if you see that as a basis to go to the Commerce Commission, don't let me stand in the way.

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