Vodafone now charging extra to pay bill online

CatchingUp: I cannot understand a so called "Convenience Fee" suddenly being taken out on my credit card for paying my account. It puts a dampener on my relationship with any company who do this and especially when Vodafone didn't even have the courtesy to inform me of the xtra charges. I told them they are in effect stealing my personal money and helping themselves to my personal accounts. How the human mind is hell bent on making up excuses to get more and more off us without trying to absorb the costs into an on account plan or similar add to some product so as not to upset its customers. A company I worked for many years ago did it this way. Added extra eg= 2% onto its product so no one ever knew about the xtra of paying it this latest way. It just upsets me the way they are trying to control peoples lives. In the end the very people who work at Vodafone may move onto another job and then they will pay for their mistakes and added fees on another job. One just cant win.

Hey CatchingUp, apologies for the charges seeming like they have crept up on you there. Vodafone has actually put some effort into getting this info out there. This is all been discussed earlier in thread, but I'll put some more info here as well.

Charges were informed on previous invoices (1st page usually approx 1/8 of A4 page advertisement) and prior to introduction. Since introduction on 03-MAR-2014 all payment channels now advise you of 2% one-off credit card fee prior to processing payment.

Before charge was introduced, this is an invoice from 17th February 2014:

Vodafone Invoice 17 February 2014 showing 2% convenience fee

When logged into My Vodafone account from desktop:

Vodafone My Vodafone Credit Card payment screen

Without logging in this is basically what you see through Vodafone Facebook page topup screen or on vodafone.co.nz/topup

What you see through the My Vodafone app (similar screen on Android):

My Vodafone app Credit card payment screen

Here is an audio snip you get played before processing a phone payment through 777 or 0800800021:
http://www.fileswap.com/dl/mFYapSkdBD/

As johnr said earlier, you can make a bank direct credit easy as (online banking?) a one off payment with no additional fees. Or at a Postshop is still free. Making payments by automatic Debit/Credit Card is actually still free. Direct Debits are free. So lots of alternatives out there. See http://www.vodafone.co.nz/paybill for more info on ways to pay your mobile bill.

Some more FAQ on the 2% convenience fee here from our help pages:
http://help.vodafone.co.nz/app/topics/kw/convenience/search/1

garbonzai

johnr

chewster

Demeter