Vodafone VDSL speed is slower than ADSL...

Hi,

This is my final summary and overall experience. As you know, a week and a half ago, I had a Chorus tech provided to me by Vodafone to install VDSL. When the tech arrived he did nothing but make a phone call to activate my VDSL and left me feeling very unsatisfied.

Since then I have spoken to multiple Vodafone Customer Service Representatives via Phone and someone from Geekzone and told them about my experience and the fact the tech did not install or modify any jack points in my apartment, even though it was stated in Vodafone's VDSL installation guide that this was supposed to happen along with a sync test before the tech leaves.

Every person I spoke to from Vodafone told me there was nothing they could do and that lodging a fault would be pointless because there wasn't one to begin with, although one fault was lodged, it was cancelled not too long after that due to Vodafone feeling like nothing would come of the tech's visit.

In the end I felt slightly defeated and due to my VDSL speed being slower than my ADSL speed, I decided to ring Vodafone to revert back to ADSL. The man I got told me there's no point reverting back to ADSL because I wouldn't be saving any money and the tech would have to come back to my apartment to change the jack point that was installed/modified.

I then told the person, that's the thing, there was no jack point installed or modified, I don't know how many people I've told this too, if I can't revert to ADSL can you at least please send a Chorus tech back to do the job properly. The man was very concerned that this hadn't been done for me earlier and got his manager involved.

From the last phone call I made to Vodafone, I have had the manager ring me, followed by a man who has persistently rang me over the past two days to make sure a Chorus tech returned and installed a master splitter. The original Chorus tech was the first to ring me and tell me that he was on leave and would ring me sometime next week maybe. Not feeling like that was acceptable the man from Vodafone went above and beyond to make sure SOMEONE came, and they did!

I had a lovely new tech from Chorus come to my apartment and install the master splitter as required and I am now receiving a faster download and upload speed and this could even become faster in the coming days, but just to see an instant change from 14mb/s to 22mb/s made me feel completely relieved. I'd like to thank the final man I spoke to at Vodafone for making this possible and being so persistent with keeping track of the whole process.

I am now a happy customer. Finally!

rocco

rocco