Hi,

My girlfriends work place is on Cable in Christchurch, and the speed they are getting is horrendous. Speedtest to Vodafone server shows 3.5 Mbps down and about 256Kbps up.

They have contacted Vodafone who are giving them the old "reboot the modem" and then when that didn't work "speedtests are not very accurate".

Now this is in a hair salon and none of them are very tech savvy, and they don't have the time to spend talking to first level support who don't seem to be able to sort the issue.

It seems pretty clear to me that that they are either on an old grandfathered plan with slow speed caps, or they have been provisioned incorrectly - but they are not getting anywhere with the help desk.

Are there any Vodafone employees who can check this out for me if I provide the account number?

Thanks